Aussie Man and Van Ltd. Reviews 

1,548
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the exceptional support provided by the office team, noting how helpful and responsive coordinators are when organizing bookings and scheduling changes. The professional removal crews are regularly described as polite, reliable, and incredibly efficient, ensuring that every move feels completely stress-free and well-managed from start to finish. Customers also emphasize that the pricing offers great value for money, with transparent quotes and competitive rates making the whole experience extremely trustworthy. However, some reviewers were not happy with occasional pricing discrepancies or unexpected handling issues encountered during their scheduled moving service.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that everything from booking to completion was... See more

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

User experience

Customers had positive experiences with user experience, highlighting it as reliable, seamless, and... See more

Booking process

Users describe positive interactions with booking process, highlighting a seamless and straightforward... See more

Price

Reviewers highlight positive aspects of price, noting that they are the most affordable and highly rated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Aussie Man and Van! 5/5 star experience from beginning to end. Top class service from Reece (for responsive bookings) and huge thank you to Jay and Digby who were amazing, and took... See more

Company replied

Rated 5 out of 5 stars

Made moving stress free! Big thanks to Reece for helping coordinate everything prior to the move. He helped get parking suspensions secured and dealt with lots of questions, always responding to que... See more

Company replied

Rated 5 out of 5 stars

Aussie took the stress out of moving! The quoting system was easy to navigate and transparent. The rapid and personalised response from their team made It soo easy to book and confirm. The lads who... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with the team — Daniel, Jamal and Paul, who turned up right on time and were polite, pragmatic and genuinely helpful throughout. They worked efficiently, stuck to the agreed tim... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

London's favourite movers! Move Better with Aussie man and van London. Removals & Storage London. Moving over 350 homes a week in London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,548)

100 reviews in the last 12 months

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Rated 1 out of 5 stars

Lost Items, Damage, No Compensation

*Updated review following a recent incident*
We used Aussie Man and Van twice recently. The first move seemed to go well and we rebooked them based on that experience.

However, we later discovered that two valuable items were left behind in their van during the first move - only found after we contacted them weeks later. There was no proactive communication. If we hadn’t contacted them, we would have never been able to find the items.

The second move was also disappointing. One of the movers had a l negative attitude throughout, which made the experience uncomfortable. A fan was also damaged during the move which we didn’t initially pursue, out of goodwill.

Despite acknowledging the mistake, the company refused to offer any compensation or goodwill gesture. When I raised this formally, they told me to escalate it to the ombudsman.

Very poor accountability and customer care. Would not use again.

July 11, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Jinny,
Thank you for your feedback. I understand that the items you originally thought were missing were located and returned to you - hence why there was no compensation offered. We do apologise that the items were left behind on the vehicle but they were then stored securely in the office until we could determine who they belonged to. We complete several moves a day in the same vehicle so it was not immediately obvious that these items were yours. We are glad that we were able to return them safely to you. I understand from your Sales Rep that there had been no mention of a negative attitude from the crew nor any damage to a lamp. If you would like to discuss this further, please do contact your Sales Rep.

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Rated 5 out of 5 stars

Excellent service!!

Excellent service. Use Aussie Van for my recent home move. The removal guys were brilliant and nothing was a problem. Very polite and courteous. I would definitely use them again and would highly recommend them.

July 8, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Jim,
Thank you for your lovely recommendation. We are pleased to hear the team were polite and courteous.

Rated 5 out of 5 stars

We had a great experience with Aussie…

We had a great experience with Aussie Man when we moved to our new house in June. They were more than efficient and very careful with everything. They were also happy to adapt along the way when we realised our sofas wouldn't fit. On top of that, they were genuinely nice people and the fact that they were half the cost of their competitors was obviously the icing on the cake!

June 10, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Sami,
Thank you for your lovely review. We are pleased to hear the team were so efficient and careful with your items.

Rated 5 out of 5 stars

The best father and son duo

Alex and his Dad were brilliant. Quick, efficient, careful and polite. They made our move seamless.

July 5, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Brad,
Thank you for your lovely review. We are pleased to hear the team were so efficient and careful.

Rated 5 out of 5 stars

my belongings in safe and expert hands

I've been using Aussie Man and Van fairly regularly since 2018, and they have consistently been friendly, approachable, affordable, and always on time! Really recommend. Fast, diligent and efficient, I really feel that I can trust them with my belongings.

June 23, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Stella
Thank you for your lovely recommendation. We are pleased to hear the team were quick and efficient.

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Rated 5 out of 5 stars

Excellent

Had a great experience with Aussie Man and Van! The movers arrived in the allotted time slot, were friendly, polite and super efficient. It’s my first time using movers and I would definitely recommend to friends and use again.
Thanks so much!

July 2, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Sarah,
Thank you for your thoughtful recommendation. We are pleased to hear the team were polite and efficient!

Rated 4 out of 5 stars

Excellent service

Loaded and unloaded our belongings quickly but taking consideration while doing so.

July 2, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Jess,
Thank you for your kind review. We are pleased to hear the team were quick yet careful with your items.

Rated 5 out of 5 stars

Simple and stress free.

From the initial phone call with Abbie to saying good by to the three delivery drivers, Tomas, Tomas and Tobor this was a completely painless experience. They made everything super easy. The guys on the day kept the mood light, taking the stress out completely. Abbie was always on hand whenever I had need of a few extras and overall a spectacularly successful moving day for a family of 5. Thank you guys so much!! Was worth every penny (which was actually not that much!)

June 27, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Jahangir,
Thank you for your lovely review! We are delighted to hear both Abbie and the removal team provided a great service.

Rated 5 out of 5 stars

I recently moved within London and used…

I recently moved within London and used Aussie Man and Van Ltd. I cannot fault them - the crew Adam Hines and Corey James were on-time, polite, careful and efficient. Moving is a very stressful experience and having this firm assist with the move really lightened the load - thank you.

June 23, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Jenny,
Thank you for your lovely review. We are pleased to hear the team were polite and careful with your items.

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Rated 4 out of 5 stars

Great company

Great company. Been using them for years.

June 20, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Penwizard,
Thank you for your kind review!

Rated 5 out of 5 stars

Aussie Man and Van were very…

Aussie Man and Van were very professional and punctual. Packed up and moved all of our belongings in a very professional manner.

June 14, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Alan,
Thank you for your kind review! We are pleased to hear the team were professional and punctual.

Rated 5 out of 5 stars

Great Service

They're great! Booked last minute and the process was smooth and quick. From booking with Niamh to the moving guys (I think it was David and didn't catch the other gentleman's name). They arrived early and were very nice. We ran into some trouble getting access to the moving lift but they were very understanding. Careful and attentive with our furniture. Finished the job smoothly.

June 9, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Sylvia,
Thank you for your thoughtful review. We are pleased to hear both Niamh and the removal team were so helpful!

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Rated 5 out of 5 stars

Outstanding from beginning to end

I've done many moves and thanks to the team at Aussie Man and Man this was by far the smoothest and least stressful.

The excellent service began with the suggestions and support offered by Chloe during the planning and booking phrase and continued with the removal day guys Akos, Toth and Simon M.

Everything went without even the smallest hitch and everyone was lovely too. What a great experience.

June 10, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Jane,
Thank you for your lovely review. We are delighted to hear both the office and removal team provided a great service.

Rated 5 out of 5 stars

Brilliant experience

Brilliant experience. Thanks to a very strong 3 man team! They navigated 2 flats, a storage unit and a three bedroom house, handling our items with care, making sure to ask where we wanted everything and even carrying the heaviest items to the top floor. Brilliant service, friendly and extremely helpful. Thank you for making our move so smooth.

June 10, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Laura,
Thank you for your kind review. We are pleased to hear the team provided a brilliant service.

Rated 5 out of 5 stars

The best out there

We booked Aussie Man and Van last minute and were they good? They were absolutely amazing, so efficient and friendly too (wish I could include their names, but sadly we didn’t get them). We would 100% recommend moving with them! Compared to others we used before, Aussie Man and Van were superior. Do yourself a favour and book them!

June 3, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Nora
Thank you for your lovely recommendation! We are pleased to hear the team were efficient and friendly.

Rated 5 out of 5 stars

Absolutely 5 star experience

Absolutely 5 star experience - exactly on time, two very strong guys, so helpful and courteous and all exactly to plan - third time we used Aussie and we will always choose in future

May 24, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Quentin,
Thank you for your kind review. We are pleased to hear the team were so helpful and courteous.

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Rated 5 out of 5 stars

Reliable, careful and friendly removal team

The removal team took good care of the furniture during the move and managed to do so without any damage. I was worried about the lifts getting jammed but they made sure to not obstruct the doors. Clear comms from the reservations team (Chloe) before & after the move. I would use them again if needed in the future.

May 22, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Edward,
Thank you for your lovely review! We are delighted to hear the team took care with your items and we would be happy to help with any future moves.

Rated 5 out of 5 stars

I had a great experience with Viktor…

I had a great experience with Viktor and Aurel. The move was very thanks to them. No problem to notice.
They took a 5min break which they deducted from the move time. Honest movers

May 20, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Poteyuh,
Thank you for your kind review. We are pleased to hear the team provided a great service.

Rated 5 out of 5 stars

I’ve engaged them for two moves now and…

I’ve engaged them for two moves now and their service is superb. Really capable, patient and friendly staff. Shout out to Keno and Ciaran (sorry if I misspelled your names) but you guys are fantastic!! I will use this service again. Definitely recommend!

May 17, 2025
Unprompted review
Aussie Man and Van Ltd. logo

Reply from Aussie Man and Van Ltd.

Dear Frances,
Thank you for your lovely recommendation. We would be delighted to help with any future moves.

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