Aussie Man and Van Ltd. Reviews 

1,548
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the exceptional support provided by the office team, noting how helpful and responsive coordinators are when organizing bookings and scheduling changes. The professional removal crews are regularly described as polite, reliable, and incredibly efficient, ensuring that every move feels completely stress-free and well-managed from start to finish. Customers also emphasize that the pricing offers great value for money, with transparent quotes and competitive rates making the whole experience extremely trustworthy. However, some reviewers were not happy with occasional pricing discrepancies or unexpected handling issues encountered during their scheduled moving service.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that everything from booking to completion was... See more

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

User experience

Customers had positive experiences with user experience, highlighting it as reliable, seamless, and... See more

Booking process

Users describe positive interactions with booking process, highlighting a seamless and straightforward... See more

Price

Reviewers highlight positive aspects of price, noting that they are the most affordable and highly rated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Aussie Man and Van! 5/5 star experience from beginning to end. Top class service from Reece (for responsive bookings) and huge thank you to Jay and Digby who were amazing, and took... See more

Company replied

Rated 5 out of 5 stars

Made moving stress free! Big thanks to Reece for helping coordinate everything prior to the move. He helped get parking suspensions secured and dealt with lots of questions, always responding to que... See more

Company replied

Rated 5 out of 5 stars

Aussie took the stress out of moving! The quoting system was easy to navigate and transparent. The rapid and personalised response from their team made It soo easy to book and confirm. The lads who... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with the team — Daniel, Jamal and Paul, who turned up right on time and were polite, pragmatic and genuinely helpful throughout. They worked efficiently, stuck to the agreed tim... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

London's favourite movers! Move Better with Aussie man and van London. Removals & Storage London. Moving over 350 homes a week in London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(1,548)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Professional and efficient

Fast, reliable, and paid attention to details. The movers were professional and helped us get the job done efficiently and effectively, making the move a much more pleasant experience. Thank you!

May 15, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear SL,
Thank you for your kind review. We are pleased to hear the team were efficient and reliable.

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Rated 5 out of 5 stars

Superb team all round

Easy booking process. Team on the day were superb. Friendly, got down to business, quick and efficient

May 15, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Der Kimberly,
Thank you for your kind review. We are pleased to hear the team were quick and efficient.

Rated 5 out of 5 stars

Absolute fantastic service

Absolute fantastic service. As a single female they ensure everything was packed, dismantled and put together without me needing to do anything else. Seamless move done in efficient time.

May 14, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Neelam,
Thank you for your kind review. We are pleased to hear the team provided a great service!

Rated 5 out of 5 stars

Friendly & efficient - what more could you want!

The team were so friendly, so efficient and really took the pain out of moving - they even complimented my packing skills! The entire process from quote to moving day was seamless and I thought it was amazing value for money for the quality of service

May 9, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Tamara,
Thank you for your kind review. We are pleased to hear the team were able to make your move as stress free as possible.

Rated 5 out of 5 stars

Best moving service I ve used so far.

Best moving service I ve used so far.
Always on time, professional and helpful throughout the move.

May 7, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Gregoire,
Thank you for your kind review! We are pleased to hear the team were punctual and professional.

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Rated 5 out of 5 stars

I cannot recommend Aussie Man and Van…

I cannot recommend Aussie Man and Van Ltd. highly enough. From the moment I first got in touch, their communication was prompt, friendly, and professional. The booking process was smooth, and they were clear about pricing and logistics every step of the way.

On moving day, the team arrived on time and worked with incredible efficiency and care. They handled all my belongings with respect, including fragile and valuable items, and made what could have been a stressful day feel completely effortless. Nothing was too much trouble for them, and their positive attitude never wavered.

Every detail was handled impeccably—from the packing to the transport and unloading. It’s rare to find such a combination of professionalism, friendliness, and attention to detail.

Thank you for making my move such a seamless experience. I wouldn’t hesitate to use your services again or recommend you to anyone looking for a trustworthy and top-notch removal company!

May 7, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Delvin,
Thank you for your glowing recommendation! We appreciate your feedback and are delighted to hear all went well with the move.

Rated 5 out of 5 stars

Fantastic service by Aussie movers

Fantastic service by Aussie movers, this is second time I am using them for moving houses. Have been recommending this company to all my friends. Efficient, friendly, helpful. Top class.

April 30, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Lidia,
Thank you for your kind review. We are pleased to hear the team were efficient and friendly!

Rated 5 out of 5 stars

Well deserved reputation

Booked a Luton van with two men at a reasonable price just 6 days ahead of the move. Quotation and paperwork were clear and professional. The movers were friendly like people you would like a pint with. My belongings were handled with care and the job was done in a timely manner.

April 29, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Johnson,
Thank you for your lovely review. We are pleased to hear the team took care with your items.

Rated 5 out of 5 stars

Efficient

Efficient, swift response and altogether first class.

April 29, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Grahame,
Thank you for your kind review. We are pleased to hear the team were efficient!

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Rated 5 out of 5 stars

Top tier, stress free, friendly movers

The crew showed up promptly when they said, took a tour first to understand how to pack the van and managed to even fit more than they thought (luckily as I come with a lot of stuff). They were very friendly, super efficient, helped me pack my kitchen and make such a stress free experience for what has historically been super stressful. 12/10 recommend and will us them again 100%

April 26, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Customer,
Thank you for your lovely recommendation! We would be delighted to help with any future moves.

Rated 5 out of 5 stars

10/10 removal service

Using Aussie Man and Van Ltd has been a seamless experience, from booking, paying and the removal day its self. Having never used a removal company before they left an excellent impression and represented the company very well. I would 100% recommend and would also use in the future if needed.

Alina, Akos and Simon were a fantastic help. They were helpful, polite and took care of everything with professionalism . Akos and Simon went the extra mile during the move to make sure the heavier pieces of furniture were placed in the correct rooms, so didn't require moving again. I couldnt fault anything about the whole process.

April 23, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Amy,
Thank you for your thoughtful recommendation. We are delighted to hear both the office and removal team were so helpful.

Rated 5 out of 5 stars

Lovely guys

Lovely guys, super respectful and super speedy. Took great care of everything

April 24, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Frances,
Thank you for your lovely review. We are pleased to hear the team provided a great service.

Rated 2 out of 5 stars

Not reliant on returning customers, clearly

Although the moving people both at pick up and drop of were great, the service from the company was horrific.

A 7 day service ended up taking 12 days and this is without them informing me of the fact or agreeing to any sort of compensation for not fulfilling their part of the contract. The company admitted faults both over the phone and email but refused to give any sort of refund for being almost a week late with delivery and not informing me of the fact. You don't always get a premium service when paying a premium price. I will not be using their services again.

April 22, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Yohanna,
Thank you for your feedback. Unfortunately, due to the two bank holidays, the service was delayed. We appreciate that this was an inconvenience for you and sincerely apologise for the delay.

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Rated 5 out of 5 stars

Brilliant experience and worth every…

Brilliant experience and worth every penny. Made the mistake of trying to move myself using a zip van before, it took 3 trips and a whole day. The guys got it done super quick in barely over 2 hours door to door, super friendly and fixed up my shoddy packing attempts.

Went above and beyond as the gate to my new apartment block meant a bit of a trek with my stuff to the building. Would defo use again, definitely worth it, makes life so much easier.

April 18, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Kevon,
Thank you for your glowing review! We would be delighted to help with any future moves.

Rated 5 out of 5 stars

Five Star Service!

Amazing all around! The booking process was really easy and the amount of flexibility and support AM&V provided throughout was fabulous, and just what you need during a stressful time. The movers were incredibly friendly, helpful, kind and efficient - have recommended to everyone I know! Hopefully I wont be moving again if I do need to move, I know who Im contacting! I cannot recommend them enough 😊

April 15, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Jessica,
Thank you for your thoughtful recommendation! We are delighted to hear you had such a positive experience.

Rated 5 out of 5 stars

Second Smooth Experience With Aussie

The second experience I had with Aussie Man & Van was smooth and truly enjoyable! I received the quote promptly within just a couple of days before my move-out, and Tashi, the representative, was so quick in following up with the paperwork- it took less than an hour to get the contract set up. I felt pleased that Aussie was happy to accommodate two drop-off points at no extra cost, especially since I had booked for two hours. The drivers were on time and quickly got familiar with where to park. They were really understanding when I arrived a bit late at the pick-up point. This company really stands out! I loved that I didn’t need to provide precise measurements for all my items, which was a huge relief since I hadn’t packed everything when I submitted the quote. I’ll definitely return if I need help again!

April 3, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Anelia,
Thank you for your thoughtful review. We are delighted to hear all went well with the move and would be delighted to help with any future requests.

Rated 5 out of 5 stars

The whole process was very efficient…

The whole process was very efficient and smooth. Folks were super nice as well. started at 8:15 and ended at 9:36 PM. Costed around 228 pounds for 1 bed move, 30 min drive.

April 18, 2025
Unprompted review
Aussie Man and Van Ltd. logo

Reply from Aussie Man and Van Ltd.

Dear Amit,
Thank you for your honest feedback! We are pleased to hear you had a positive moving experience.

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Rated 1 out of 5 stars

Great Movers, Horrible Cleaners

Great experience with the movers, absolutely horrible experience with the cleaners.

I paid for an end of tenancy clean; they showed up 90 minutes late from the upper range of when they were supposed to arrive; stole unopened long-lived food that I was intending to take to the next apartment; and finally failed to clean the apartment such that my landlord is now demanding further cleans.

Don't be fooled by their "guaranteed clean" - no landlord will accept a follow-up visit from the company that left their apartment in such a state to begin with. When pushed, they offered a 25% refund, which absolutely will not cover the call-out fee for new cleaners. Shameful.

March 29, 2025
Unprompted review
Aussie Man and Van Ltd. logo

Reply from Aussie Man and Van Ltd.

Dear Ryan,
Thank you for your feedback. We are sorry to hear you did not have a positive cleaning experience. In regard to unopened items being thrown out – T&Cs state * PLEASE NOTE: The client must remove all their personal belongings out of the property before the clean takes place.*
It is very rare that our cleaning services are not up to standard and in your case, some areas were missed which we offered a free return to go back over any of the areas of concern. Nevertheless, we will take this feedback on board to improve our services.

Rated 5 out of 5 stars

Brilliant

Brilliant. Punctual and efficient!

April 17, 2025
Unprompted review
Aussie Man and Van Ltd. logo

Reply from Aussie Man and Van Ltd.

Dear Joanne,
Thank you for your kind review. We are pleased to hear the team were punctual and efficient.

Rated 3 out of 5 stars

Van mix up!

My experience with Aussie was a bit of a rollercoaster, mainly due to a frustrating mix-up with my van booking. I had booked for 11am (as confirmed in my email), but when I called the office at 11:15am to ask where the van was, I was told my booking was for 12 noon. After checking again, the representative confirmed it was for 11am, but then went on to say they don’t typically offer 11am bookings — only 8am or 1pm. This hadn’t been made clear when I booked, and honestly, it felt like an odd thing to bring up while I was clearly stressed.
I was then told the van was parked near my delivery address and should arrive in 10–15 minutes. However, when it still hadn’t shown up, I got a call from the driver — who explained he was actually on another job and wouldn’t be able to get to me until sometime between 1 and 2pm. He also mentioned that his booking sheet showed a 12 noon arrival, which only added to the confusion. I called the office again for clarification, and they confirmed the team was still on another job. I was also reminded that arrival times are approximate. I understand that’s stated in the terms and conditions, but I think most people would agree that approximate doesn’t mean showing up over two hours late without any prior notice or communication. What made the situation more frustrating was the lack of any follow-up from the main office. They acknowledged it was their mistake, but I received no apology, or courtesy call/email. To be honest, I chose Aussie based on a glowing recommendation from a mate, who had a great previous experience, so I was expecting a lot more. That said, the removal team themselves were fantastic. They were friendly, fast, and handled my fragile items with real care. They even let me ride along in the van to my new place and apologised multiple times for the mix-up, which was clearly out of their hands. I’d absolutely recommend the movers — but as for Aussie as a company, I’m not sure I’d be in a hurry to do the same.

April 5, 2025
Unprompted review

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