It was good to be able to talk to a human being on the 'phone. They were very thorough in taking me through my application. But a second named driver (for emergencies etc.) should not send up the... See more
Company replied
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Review summary
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I had put off renewing my car insurance because I thought it would be complicated, difficult and time-consuming. And probably no cheaper than my renewal quote. I received a personised email from M... See more
Company replied
Very anxious, due to 2023 vandalism on my car. Seem to be paying higher premiums all the time, very unfair. However, Lulu dealt with my anxiety in such a professional manner, hopefully Churchill insur... See more
Company replied
Carl was very knowledgeable and explained everything clearly and calmly. In a bereavement situation that is essential for me. But I did speak to 2 other staff on 20/8 and I’m afraid they could not hel... See more
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Company details
About Autonet Insurance
Written by the company
Autonet Insurance is one of the UK’s largest insurance brokers with a simple philosophy – “to be the best at what we do”. Founded in 1998, Autonet went from making a million in the first year to becoming an award winning company that turns over more than £130 million. Based in Stoke-on-Trent.
Customer Feedback Details
Written by the company
Contact info
Embankment West Tower, 101 Cathedral Approach, Salford, M3 7FB, United Kingdom
- reviewsites@autonetinsurance.co.uk
- www.autonetinsurance.co.uk
4.3
Excellent
19K reviews
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Your lady representative was very…
Your lady representative was very helpful and supportive in making my decision to renew
June 19, 2026
Reply from Autonet Insurance
Thank you very much for your kind feedback. I’m delighted to hear that our representative was helpful and supportive in assisting you with your renewal decision. We always strive to provide the best service possible, and your positive comments mean a lot to us.
If you have any further questions or need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Darren @ Autonet Insurance
Terrible experience
Terrible experience. Cancelled with 3 days left to renew to find money had already been taken when Questioned was told we had adequate time to cancel.i disagree money should not be taken before the renewal date. Terrible company terrible service. Blatant theft
June 18, 2026
Unprompted review
Reply from Autonet Insurance
Thanks for taking the time to leave a review. I’m really sorry to hear about your experience and understand your frustration.
I want to clarify that we write out to customer confirming the payment will be taken shortly before the renewal date to ensure continuous cover and avoid any gaps in your insurance. We do this in case there is an issue wit the payment so we have time to contact you and ensure you aren't left without insurance.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
From the the very first call ,to the…
From the the very first call ,to the last call,first class customer service.
Best insurance company ever.
June 10, 2026
Reply from Autonet Insurance
Thank you so much for your kind words and positive feedback. We're thrilled to hear that you had a first-class experience with us from start to finish, we always strive to provide the best customer service possible, and your recognition means a lot to us.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Kind regards,
Darren @ Autonet Insurance
Result
If I am not mistaken, I discussed quote for my car with Chris and I've found him very helpful, he made things clear for me making my mind up.
June 10, 2026
Reply from Autonet Insurance
Thank you for your kind words. I’m pleased to hear that Chris was helpful and made everything clear for you in deciding on your car quote.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
Darren @ Autonet Insurance
Classic extortion on a renewal
Classic extortion on a renewal. Over £2000 with 4 years no claims.
In my business I reward loyal customers.
Took two minutes to find a cheaper quote half that price on autonets own website.
Went to another insurer and saved even more.
Moral of the story, always shop around.
June 10, 2026
Reply from Autonet Insurance
I appreciate you taking the time to share your feedback. I understand your frustration with the premium increase.
I wanted to clarify that when applying for an insurance policy, it is standard practice for insurance companies to check the CUE database to access any claims history. CUE is a central database that holds information on all insurance claims and incident reports made by policyholders. If the information disclosed does not match what the database confirms, we ask for you to contact us to discuss this in more detail. When updating the information to match the CUE database, this can affect the premium you were originally quoted. We apologise if this was not made clear to you during the conversation you had with us.
If you would like to discuss your concerns or log a complaint, please contact us via the link below:
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
help with our quotation figure
June 8, 2026
Reply from Autonet Insurance
Thank you for taking the time to provide a review and for rating us a 5* company.
If you have any questions or queries regarding your policy, feel free to contact us.
Kind regards,
Darren @ Autonet Insurance
Reply from Autonet Insurance
Thank you so much for your kind words!
We're delighted to hear you found the process easy and enjoyed a great price with Autonet. If you need any further assistance, please don't hesitate to reach out.
Kind regards
Chelsea @ Autonet Insurance
Reply from Autonet Insurance
Thank you so much for your kind feedback!
We’re delighted to hear you had a great experience with Autonet. If you need any further assistance or have any questions, please don’t hesitate to reach out.
Kind regards
Chelsea @ Autonet Insurance
Reliable and moderately priced insurance …
The price was very acceptable and we found it easy to purchase the policy online. All our requirements were met.
June 12, 2026
Reply from Autonet Insurance
Thank you very much for your positive feedback.
We're delighted to hear that you found the price acceptable and the process of purchasing your policy online easy. It's great to know we met all your requirements. If you need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards
Chelsea @ Autonet Insurance
Well the price is right ..quick and…
Well the price is right ..quick and good service......
June 5, 2026
Reply from Autonet Insurance
Thank you so much for your kind words! We're delighted to hear that you found our price right and appreciated our quick and good service.
If you need any further assistance with your policy, please don't hesitate to reach out.
Kind regards,
Michelle @ Autonet Insurance
A very expensive company quoting prices…
A very expensive company quoting prices more than double on offer elsewhere from reputable companies. Look elsewhere and save yourself a lot of money
June 12, 2026
Unprompted review
Reply from Autonet Insurance
Thank you for sharing your feedback regarding your experience. We are sorry to hear that you found our prices higher than other offers you received. At Autonet, we strive to provide competitive rates along with excellent service and support.
We hope to welcome you to Autonet in the future.
Kind regards,
Michelle @ Autonet Insurance
Reasonable price.Ease of transaction
Reasonable price.Ease of transaction, number of extras.
June 3, 2026
Reply from Autonet Insurance
I appreciate you taking the time to share your thoughts with us. It’s great to hear that you found the pricing reasonable, the transaction process easy, and valued the additional extras included.
If you have any further questions or require assistance, please feel free to reach out to us at any time.
Kind regards,
Darren @ Autonet Insurance
Easy transfer from my previous…
Easy transfer from my previous insurance and a lot cheaper
June 3, 2026
Reply from Autonet Insurance
Thank you for sharing your positive experience. We're delighted to hear that the transfer from your previous insurance was easy and that you found our rates to be more affordable.
If you need any further assistance or have any questions about your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Autonet Insurance
Very satisfied with experience
Pleased with quotation covering what I required. Everything was clear and documentation arrived promptly by e mail
June 9, 2026
Reply from Autonet Insurance
Thank you for your positive feedback. We're glad to know that the quotation covered everything you needed and that the documentation was clear and promptly delivered to your email. Should you require any further assistance, please feel free to reach out.
Kind regards,
Darren @ Autonet Insurance
I have moved to autonet Insurance which…
I have moved to autonet Insurance which is due to commence in a couple of days. Autonet tried to increase my premium and threatened to cancel my insurance without notifying me. I have provided full and accurate information with evidence a week ago from my previous insurers, I am still waiting for Autonet to confirm that they will not increase my premium due to inaccurate information which they have obtained from somewhere. I have spent significant time on the phone without success. I wished I had not bothered to move over to Autonet. If I cancel before the policy starts, they want to charge me £40. Unbelievably awful customer service.
I am sorry but the response received below is just completely false. I have sent the evidence a week ago. I have spent time on the phone on Monday and this morning with Autonet, who have confirmed that the evidence has been received and still being considered.
June 2, 2026
Reply from Autonet Insurance
We're sorry to hear about the difficulties you’ve been experiencing regarding your premium and policy status. I understand how stressful this situation must be, having looked at your policy it does appear that we have not received the information that was requested as yet.
If you can please contact us on our live chat so we can look into this further, we have provided the link below.
www.autonetinsurance.co.uk/contact-us
Kind regards,
Darren @ Autonet Insurance
A very helpful member of staff who…
A very helpful member of staff who guided me through my application on the phone which had not been correct
June 2, 2026
Reply from Autonet Insurance
Thank you very much for your kind feedback. I’m glad I could assist you through the application process and help get things sorted correctly.
If you have any further questions or need additional support, please don’t hesitate to reach out.
Kind regards,
Darren @ Autonet Insurance
It was so simple
It was so simple, great price, only took a few minutes and it was all done.
June 9, 2026
Reply from Autonet Insurance
Thank you so much for your kind words! I’m really pleased to hear that the process was simple and quick, and that you’re happy with the price.
If you need any further assistance or have any questions about your policy, feel free to reach out.
Kind regards,
Darren @ Autonet Insurance
it was made very easy to apply for my…
it was made very easy to apply for my new car insurance.
i had one problem, but that was soon sorted.
many thanks
June 9, 2026
Reply from Autonet Insurance
Thank you for sharing your feedback with us. We're delighted to hear that you found it easy to apply for your new car insurance and that any issues you encountered were quickly resolved.
If you need any further assistance or have questions in the future, please don't hesitate to get in touch.
Kind regards,
Darren @ Autonet Insurance
Reply from Autonet Insurance
Thanks so much for your kind words! We're pleased you’re happy with the price you received. If there’s anything else we can assist you with, just let us know.
Kind regards,
Darren @ Autonet Insurance
Wonderful man who helped me with my car…
Wonderful man who helped me with my car insurance, I believe his name was Simon. He was polite Joval and nothing was too much bother. He explained all the Insurance to me couldn’t wish for a nicer chap credit to his company.
June 6, 2026
Reply from Autonet Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that Simon was able to assist you so well with your car insurance and that you found his support polite and helpful. We pride ourselves on providing excellent customer service, and it's wonderful to know Simon made such a positive impression.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Darren @ Autonet Insurance
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