Avro Energy 

Have been an avro customer for a few years, customer service until recently has been ok, now I have moved and ended my contract with them getting my credit back is a never ending story. They keep promising to return it to my bank, but dates they promise pass by and still not got my money back. Now they have stopped answering my emails. I would NOT recommend them to anyone now. Steer clear!!

Avro Energy has renewed my tariff a month earlier before the present tariff date expires.
The new higher tariff was reoffered online overnight with a much higher tariff.
The company has hiked up the direct debit to £170 /month from the current £130 while my account is still in credit by £317.00.
The company's behaviour is highhanded.
One needs to shop around as there are still competitive tariffs available.
Check if OFGEM has any records on this company.

Prices are good but if they go bust we are going to get f-ed

Great energy supplier...look no further for the best energy rates

REFUND DELAYS. Its been 6 weeks and I am still waiting for my refund of over £750 from Avro after I have switched out. On top of that they make it as difficult as possible for you to switch to another supplier. They refuse switching requests from the new supplier on one pretext or the other. Customer service is pretty bad as well. PROCESS THE REFUND!

I am £460 in credit cant get through on the phone for a refund. Emailed two weeks ago haven't had an answer will have to cancel the direct debits wait until I an in debt or neutral and move suppliers.

Cheap prices but that's all that is good about this company. They don't answer the phone, they rarely answer emails and if they do you will be lucky to get a reply for three weeks at least. You can use twitter but even if they do get someone to call you all of there staff tell you something completely different.
My advice Steer clear.

Quoting process was simple, clear and unfussy. 'No exit fees' were very appealing and my first experience of comparing and switching suppliers was quite painless.

Disgusting! My last yearly cost was less than £900 .....now the new tariff is more £1400 per year. How can Avro charge such an extortionate rate? Yes I know that global supplies have increased but over 50% increase?? I have tried to email them several times to discuss but just an automatic response saying they are working 2-4weeks behind. Well.i contacted them 4 weeks ago so why haven't.i had a response? Come on Avro honour your customer service statement of answering emails within that time frame. Very disappointing as I have been with you for several years and until now have been replied to in a timely fashion. Not so now!

Easy to switch to them, but try getting your money owed when you leave!! 6 weeks and still waiting for my money!

I have known for a while that we were in credit, over £700. I knew we were moving so contacted them and got an automated reply stating I would get a response in 5-10 days….. let’s just say I have emailed weekly since 28th august and I am still waiting for a reply. I have cancelled my dd. I have sent final readings and still nothing. I contacted the energy ombudsman but they won’t step in till 8 weeks. It’s appalling customer service.

Having had an email saying my renewal date was next month and checking my statements found i was £154 in credit!

However the renewal had gone up £15 ( monthly)
So emailed them ( as cant get to speak to anyone!) I explained i was not happy about the increase as i was £154 in credit.
The reply …we aim to reply within 2-4 weeks .
As this will take me past my renewal date i decided this morning to renew by clicking on the renew link .
Now they have increased it by £20 a month !
Tried several time calling them, same response, no operators to take you call !
I have emailed them requesting the £154 and to readjust the monthly payment .
Again the reply ..we aim to reply within 2-4 weeks !

So bloody angry !

It did what it said on the tin, ie it was simple

Been with Avro for about 3 years, great prices, excellent customer service etc etc ... but .. I'm now almost £650 in credit,asked them to review my direct debit and refund me,they asked for photographs of my meters so that they could confirm my submitted readings were correct so i did as requested, that was 3 weeks ago since then nothing, no response to emails.. definitely something amiss, avoid for now.First signs of trouble ahead.

Apalling. Stay clear. Raised two queries , unable to speak to anyone. Increasing DD to double and when trying to call to ask why when we are not owing anything advised can’t speak to them due to Covid??!!
Poor service, don’t bother

The quote was simple to understand and the switching process was simple..

Quick and easy with competitive market prices, in fact I found that they were the cheapest. Win, win.

I have really enjoyed being with Avro Energy. Their prices are extremely competitive. I didn’t want a smart meter fitted and I don’t mind doing monthly meter readings at all and putting them on the user-friendly website. Avro’s customer service has always been excellent and if you have too much credit on your account they refund back to your bank account and review your monthly fee promptly (although it’s obviously normal to have some credit leading into the winter). I have been with several utility companies over the years but Avro are my favourite to date.

Not an automatic nod as I believe one should do a thorough check on prices. Having done that check I am very happy to stay with Avro for another year and accept that there has been a genuine price rise which has been unavoidable in the present climate. (no pun intended).