Avro Energy 

As usual no fuss and a great price! Thanks Avro.

So Simple to Switch. Very competitive prices in a volatile Energy Market.

The switch was straightforward and I hope the company in the next twelve months proves as much.

Phone system has no waiting system so if busy hangs up, not ideal but when mhairi answered I was dealt with professionally and with great courtesy.

Have had appalling service from Avro. Left them in January 2020 having paid up to date but they sent a demand for £55.15 a year later. I asked for an explanation but all I received was a demand. Refused to pay and then received debt collectors letters with demand for higher payment. Customer service was appalling so went to Ombudsman who found in my favour. Wouldn’t touch them with a barge pole

A very simple process at what seems a reasonable price compared with other providers.

The process was simple and straightforward
The company has always kept me informed of any changes or requirements

Never use them!!’ Their customer service is almost non existent: There are no operators to speak to, no matter what time of day I call I get the same automated message saying all operators are busy and then cut off! They take weeks to reply to an email. left months without a resolution, their idea of a resolution was we can no longer help you however the ombudsman seem to have different ideas but cannot receive their help without confirmation of an official logged complaint which is impossible to get done when there is nobody to help within a reasonable time frame. I’m left out of contract unable to switch suppliers. They are an awful company to deal with , I’ve made suggestions to have someone come to the property to help resolve the matter , their support is almost non existent , Avro hope your reading this !!

Excellent, straightforward company, easy-to-use website and clear pricing.

Although Avro energy have a phone line but there is no one to take your calls. all there is is an answer phone, telling you where to make your payments or to get your information. there are no agents available to take your call.. all this is unacceptable customer service.. the only way to get through to Avro energy is through email and they still don't answer the emails, so how are customers supposed to get there problems sorted out..

very easy and simple, thank you.

EDIT/UPDATE
Looking to get my £320 refund off Avro energy. No response at all.

Had a response, they are prepared to refund me a portion of my credit but in the mean time I had cancelled my DD as was not getting any response at all. I have told them I am happy to reinstate my DD, which no payment has been missed yet. They now have said my credit of 320 will have to be reviewed again. Utter disgrace when that money is mine.
Latest issue is getting the help to reinstate the DD as I cant speak to anyone to sort it out!

Easy process to establish quote details and change supplier

Very happy with Avro. Less happy with the gas price hike!!

I have been with AE a few years now. Until the installation of a smart meter I have had no problems at all. All administration done online.
I recently had to complain that the said smart meter wasn't working. I sent an email communication, I didn't call. After a few days I was sent an email from ‘Jamie’ who reassured me that a fix was being worked on. Following one more email to them the problem was fixed. I communicated with Jamie throughout and found his messages to be on point. I've docked a star because of the delay between replies. (few days)

Still waiting from Feb for a refund of over £400. Live chat doesn't work, emails no reply and no contact number. Terrible service and would never use again!

Have been with Avro for a few years however recently switched but still waiting for a credit refund and getting no response since I confirmed the switch and submitted final readings This seems to be the norm after reading other reviews! I plan to cancel my direct debit to them as I fear they will take more money.
Customer service is non existent !

They owe me over £100. It’s impossible to get through via telephone they simply cut you off and I have had one weak email response in 4 weeks stating my refund will be automatically processed - I’m still waiting!!!
Horrendous customer service and the only energy company I have bitterly regretted using.

I have been with avro for 3 years and haven’t had any issues at all as of yet , the prices seem very reasonable on my renewal quote compared to other companies , can’t complain to be honest

Been with Avto for 4 years, I have the same issue as everyone else, in credit every year but requested my refund of my credit and same response we will contact you no one does, ofgem are involved and the company is in trouble, if they go bust no one will receive any refund at all, even if I switch I will not get anything back. This company is the worst. Avoid Avoid Avoid,