Purchased a medium checked over 3 years ago and used it many, many times. Unfortunately the last trip the zipper pull tags for both zippers somehow came off. It was a simple process to take a picture,... See more
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Review summary
Created with AI, based on recent reviews
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Recently I noticed a significant crack on my suitcase. I took some photos and filed a claim online. Within a day someone had contacted me to offer me a replacement and they even let me pick a new co... See more
We researched the type of luggage we wanted to invest in long before we decided on an AWAY bag… they were hands down the clear winner for us. We recently contacted them after we found a small tear in... See more
The pull to one of the zippers came off in my hand when I was unpacking after a trip. I bought the bag two years ago, so expected to have to jump through a bunch of hoops to get it repaired, but inste... See more
Company details
- #4 of 7 best companies in Luggage Store
Written by the company
Thoughtful standards for modern travel.
Contact info
503 Broadway 3rd Floor, 10012, New York, United States
- 888-428-2118
- help@awaytravel.com
- www.awaytravel.com
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically replies within 24 hours
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Exceeded all expectations!
Exceeded all expectations! Two new handles and four new wheels mailed immediately after filing a warranty claim on a 6-year-old suitcase. Delighted by this customer service
August 26, 2026
Fabulous after sales service
Fabulous after sales service. The best I’ve ever experienced in my 56 years. Thank you team away
August 26, 2026
I emailed pictures to customer service…
I emailed pictures to customer service of a tear in the boarder of my large Away luggage. Without any questions, I received a reply that they were sending out a new piece of luggage. Great customer service!
August 26, 2026
Amazing customer service.
August 26, 2026
Very easy to resolve broken handle
Very easy to resolve broken handle. Received part quickly restoring our carry on. Excellent service for a product we use frequently and is over 10 years old.
August 22, 2026
I was extremely impressed with the…
I was extremely impressed with the excellent service and prompt response I received from the company regarding a replacement part. My request was handled with professionalism, efficiency, and genuine care, and the replacement was processed and executed remarkably quickly. The entire experience was seamless, and I greatly appreciate the outstanding customer service and rapid turnaround.
August 26, 2026
Easiest claims process ever
Away sent me a completely new suitcase after I experienced issues with one my two-year old suitcase’s wheels. Painless claims process. Great customer service.
August 26, 2026
Warranty on bag
This was my first experience with a warranty claim on my luggage, and it was so easy to do. I love all my Away bags and recommend them to everyone. Always great service always great bags.
August 25, 2026
Honored my warranty!
August 25, 2026
timely response and stand behind product
August 21, 2026
Amazing customer service!
My online contact was full of personality and extremely efficient. The situation was resolved within minutes and my replacement bag was on its way within a few days. Away is clearly the best luggage company anywhere!
August 25, 2026
The warranty claim process was easy and…
The warranty claim process was easy and straightforward. The company responded quickly and promptly replaced my suitcase. Excellent customer service and a hassle-free experience.
August 22, 2026
Great customer service
Away customer service was quick to respond and kept me updated throughout the process. The parts came quick and my suitcase will be back to normal in no time. They were easy to get in touch with and the process was smooth from start to finish.
August 25, 2026
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