AXS USA Reviews 

Walter was kind patient and very helpful

Makayla J did a fantastic job resolving my ticket issue today. Thank you for your patience and attentiveness. Much appreciated!

You took my money, no tickets and no way to resolve the issue or escalate. That is why you screen shot and charge back using a credit card thank god i took all my screen shots. i do not recommend the painful experience of dealing with AI and then asking for a human over and over to finally get what is proposed to be a human texting with no escalation ability. disgusting.

Ashley H did a fantastic job of helping me and getting me logged in to see my tickets.

The agent resolved my issue quickly. My event was only a few hours away, and they were able to deliver my tickets to the app in time.

Walter C. was of great help. He read through all of our previous information and was able to help us quickly and efficiently. We felt like we were in good hands. He helped us understand what was the root cause of our issue that occurred when we did presale for Boynextdoor. Not only that, he gave us a glimpse of hope of maybe getting our issue resolved. If not, he at least gave us good life advice and made us feel better about the seats we had. After all the emotional turmoil we went through the past couple of days due to this experience, it was nice to have a customer service rep who cheered us up with jokes and small talk in between trying to solve our issue.

did everything to review my issue and easy to see queue line

Tasha C. was great, very friendly and communicative.

the customer service rep Ashley H, logged off before my issue was completely resolved and didn't answer my underlying question

Makes you sit in line for a queue and then proceeds to tell you 3 hours later all presale tickets are sold out. Then during actual sale time, site bugs out and keeps telling you that you don't have internet connection when you clearly do since all of their ads seem to work perfectly.

Then 30 minutes later, you finally get into the queue only to be offered resale tickets at a huge surcharge. Bad performance, let's bots obviously be prioritized when buying the tickets. Customer service seems non existent either..

I needed to change my email for tickets and Kiara helped me get my tickets back!

What made it great was how poor everything was leading up to Ciara's help.

First, Stubhub ticketing process and email verification is absolutely horrid. I fear going on their site every time I have to buy from them.

2 hours with their support and zero help - I was very frustrated when I had to go go AXS support as Stubhub was horrid (that's being nice).

She knows her stuff, she understood the issue I was facing, she was calm (when I was not so calm), she escalated it quickly with the team behind her, and in the end, after 2 hours with Stubhub, the issue was resolved and I'll be going to the show tonight.

If someone can buy her a drink, I owe her one.

Thanks Ciara.
Jason

Tickets went on sale for the event I wanted to go to at 10 am on Friday. 10 am on Friday I went online to purchase tickets and all seats in the first three rows were sold out. Additionally, all aisle seats and the seats next to them in the entire venue was sold out. I found one seat that I thought would work, as I like an aisle seat. I purchased the seat and when the confirmation email was sent it said that the seat was an "obstructed/limited view." This information was not on the seat when I went to purchase - it was only communicated after the purchase was made. I called AXS to ask how the seat view was limited/obstructed, the customer service representative was about as apathetic as one could be, she said I'd have to call the venue to get that answer. Then she asked if I wanted to change my seat, and I brought up the fact that all aisle seats and the ones next to them in the entire venue were sold - and if I got on to buy a ticket at exactly 10am when the tickets went on sale - how were all of those seats already sold - Her very sarcastic response was, "because people bought them." My response was to ask how 200 seats were already sold when the tickets went on sale at 10 am and I got on at exactly 10 am to get a seat - the woman became exasperated and wanted to know how she could help me and my response was the two questions I asked her she could not answer and that I would never purchase a ticket from AXS again. Then, she had the audacity to tell me that I had to buy tickets to AXS because they sell tickets to so many performances. Logically speaking, I don't have to buy a ticket through AXS even if it is the company that sells the ticket, to which she insisted that I did and then hung up on me. AXS employs this arrogant nasty person, they sell you tickets with obstructed/limited views and don't tell you until after you've purchased, and then tell you that you have to purchase future tickets from them - no. I'll never purchase a ticket from this company again. And that customer service rep can take her nasty attitude and talk to her boss that way - that will go over like a lead balloon.

I was not able to log in when the time of the presale it was saying that I was using more devices when it was only one

Speaking truthfully, the experience was not going well because I emailed the AXS support email provided in my initial confirmation email and received no response back on either of those. Once I dug around and submitted a support ticket, I received a prompt follow up from Anetrice. She answered my questions and responded in a timely manner. Anetrice was able to confirm my address and gave me peace of mind that my purchase was still on the way and being shipped to the correct address. She salvaged this experience from being negative and made it a positive outcome with her due diligence and timely communication

Very quick and helpful, fixed everything with no hassle!

Kiara P. resolved my issue very quickly and effectively. I was stressed about how long and complicated it may be to fix, but she made it very smooth.

ABSOLUTE NIGHTMARE! probably one of absolute worst companies when it comes to customer service! Wait Hours if not days for a call back or to even chat with an agent! They block real fans from getting tickets and flag them as bots even when signed in to my account hours a head of time! Could not be a more terrible experience for customers!

I waited in a queue for a hour and a half and then as soon as i go to buy a ticket the site kicks me out. So not only did they completely waste my time but they also made it seem like i was about to get a ticket. Very very upset