Broadband for the Rural North Reviews 

484
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 461 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly fast and reliable service provided. Many people highlight the exceptional staff and customer service, noting their helpfulness and professional approach. Reviewers also appreciate the competitive pricing and excellent value for money compared to other providers. The company excels in quickly resolving any issues, with many noting rapid repairs and effective communication during outages. Customers frequently mention the seamless installation process and the significant improvement in internet speeds, especially in rural areas.

What people talk about most

Service

Reviewers mention positive feedback about service, often describing it as exceptional, prompt, courteous, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their promptness, courtesy, and... See more

Customer service

Consumers find customer service to be positive, consistently praising the fast, helpful, and pleasant... See more

Price

Clients share positive opinions on price, with many reviewers finding the service reasonably priced and... See more

Value for money

People report positive experiences with value for money, consistently highlighting the reasonable cost for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent incredibly fast connection, excellent incredibly fast service when someone puts a JCB through the fibre, normally repaired in less than 4hours... Left a voicemail one Sunday over a minor i... See more

Rated 5 out of 5 stars

When installed the visits were scheduled and the staff and volunteers arrived on time. They were polite and explained everything. Since that time the performance has been outstanding. One glitch an... See more

Rated 5 out of 5 stars

Living in a very rural area the B4RN connection is vital to our everyday life. When problems have arisen( e.g.someone digging up our cable) the response was resolved very quickly without fuss. This... See more

Rated 5 out of 5 stars

Reliability and speed of signal are unparalleled. Very, very few power outages and those only occur for necessary maintenance and take place when most people don’t need the service. The price for the... See more


Company details

  1. Internet Service Provider
  2. Internet Provider

Written by the company

Delivering gigabit full-fibre broadband to the hardest to reach, working alongside rural communities.


Contact info

4.8

Excellent

TrustScore 5 out of 5

484 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(484)

463 reviews in the last 12 months

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Rated 5 out of 5 stars

B4RN really has been so much better…

B4RN really has been so much better than other internet providers (and obviously about 5,000,000 x better than BT). When we set up the connection it didn't work on day one. I emailed B4RN on Saturday; the local engineer replied on Sunday (!) and came to fix it on Monday at 9am. Can you imagine BT responding like this.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely thrilled to be connected to…

Absolutely thrilled to be connected to B4RN. The internet connection is faultless (so far!), everything you could wish for to run a business in a rural area. The price is very reasonable. Installation was all very straightforward, great communication. 100% recommend to anyone tempted, you won't regret it.

June 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Loses signal constantly

Loses signal constantly. Complained numerous times. Answer always the same. Buy, yet another, signal booster.

June 17, 2026
Unprompted review
Broadband for the Rural North logo

Reply from Broadband for the Rural North

Hi Antony,

Thank you for taking the time to share this review with us. Feedback like this helps us learn and keep improving the service that we provide to our communities.

We appreciate that you have been in touch with us previously, and understand your disappointment that the issue hasn't been fully resolved. As every home differs in layout, size, and construction, Wi-Fi performance can vary and often requires a tailored approach to achieve reliable coverage throughout.

We’re keen to continue working with you to help suggest a solution that meets your needs. Please don’t hesitate to contact our Technical Helpdesk team again at helpdesk@b4rn.org.uk or on 01524 555887 (option 1), and we’ll be happy to review your setup and explore further options with you.

Best wishes,

Team B4RN

Rated 5 out of 5 stars

Professional, friendly and efficient - and great speeds!

Everyone we've dealt with at B4RN has been professional, friendly and efficient. From Tom, who dug the trench for the fibre across the garden by hand, to the very helpful guy on the helpdesk at Head Office who helped us install our new phone system. Speeds are excellent and the service is very reliable. Highly recommended - if B4RN is available to you, grab it with both hands!!

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Why we are B4RN fans

We like the ethos of the company. The installation was trouble-free, and we have had no trouble with the service since we went live. We occasionally hear of problems when farmers dig up cables and so on, but these are apparently dealt with rapidly. The broadband speed is much faster than we were used to, and on the odd times when I have contacted B4RN I get straight through to a real person. Keep it up!

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Better all round

Great communication, great system. Really helpful having someone on the end of a phone if needed with no chatbot preventing you from resolving any issues.
Significantly cheaper with VIOP and better speeds altogether.

June 17, 2026
Unprompted review
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Rated 5 out of 5 stars

I was in at the beginning, 2014 or 2015

I was in at the beginning, helping lay cable in our village.service has always been reliable, and help where needed. A big plus, is that if you ring the helpline, try something, then need more help you will often get the same person, no need to tell the whole story again. But really it's been very reliable.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

Flawless service

Flawless service. Good communication well in advance of any maintenance / offline periods which are always in the middle of the night - and infrequent - so there's no disruption to our use.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

I have the highest regard for B4RN

I have the highest regard for B4RN. We are a small Parish in Norfolk and B4RN supported us as we raised the finance to create our own Hyperfast broadband connection. They really are all incredible. The connection itself is faultless and even when a contractor went through our fibre it was patched in a matter of hours, so that we didn't lose working time. (Big thanks to David Evans). Every rural community with poor connections should partner with B4RN should. You will never regret it.

June 17, 2025
Unprompted review
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Rated 5 out of 5 stars

Very happy with B4RN

Very happy with B4RN - no problems with installation and post connection communications and assistance where required. If only other organisations could be so helpful

June 17, 2026
Unprompted review

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