The technician who came to swop my seat base to the coccyx cut out base (as it had been omitted on the order form), was excellent & made sure the chair was set up exactly how I needed it to support... See more
Company replied
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Review summary
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Had problems with making the payment needed as post code wasn’t recognised on thier system. Both emails & telephone calls were dealt with in a timely fashion. Quick delivery, well packaged & a good qu... See more
Company replied
I needed a repair and an alteration to my work chair. Back Care Solutions: - Arranged a convenient date for an engineer to come to my work site and repair the chair. - When it couldn't be rep... See more
Company replied
From the original booking through to delivery the process was seamless. Every agent was top class and a real willingness to help. A special thank you to the delivery driver who went out of his way to... See more
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Company details
About Back Care Solutions
Written by the company
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TRAINING & ASSESSMENTS
We are the UK’s leading supplier of ergonomic office products, workplace assessments and mobility solutions ranging from ergonomic chairs, standing desks, mice & keyboards, posture supports and powered chairs. Our mission is to improve workplace comfort and to both prevent and manage muscular injuries and postural problems at both home and work.
Our team is available to assist with expert advice and support via phone, email or live chat or alternatively we can provide a range of DSE and workplace assessments both on site and remotely to mitigate any work-related injuries and risks.
We have been operating for 20 years and have become one of the leading names in the workplace ergonomics market, with a priority placed over customer satisfaction and service. We ensure that each customer is provided with a bespoke solution with suitability assured by our trial and returns periods.
Contact info
The Old Bakery, Club Street, PR5 6FN, Bamber Bridge, United Kingdom
- 01772 330 333
- office@backcs.co.uk
- www.backcs.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Friendly assessments and really helpful…
Friendly assessments and really helpful ways of setting up office equipment and practical advice on suitable chairs, keyboards etc to ease disability pain.
June 17, 2026
Reply from Back Care Solutions
Thank you for our 5 star review!
We are pleased to hear you had a great assessment!
Many thanks,
The BCS Team
Very helpful and easy company to…
Very helpful and easy company to purchase from and prompt delivery.
June 17, 2026
Reply from Back Care Solutions
Thank you for our 5 star review!
We are glad to hear you had a great experience with us and had a fast delivery.
Many thanks,
The BCS Team
Read and write training
The training was for use of 'read and write'. It was very comprehensive and there was plenty of time given for me to explore the uses and gain confidence. William had a friendly approach, he explained things well and was able to answer my questions.
May 28, 2026
Unprompted review
Reply from Back Care Solutions
Thank you so much for our 5 star review!
We are really please to hear you had a great experience with William and that you were happy with the training provided.
Many thanks,
The BCS Team
STAFF DOING DELIVERY AND INSTALLATION…
STAFF DOING DELIVERY AND INSTALLATION WAS VERY PROFESSIONAL
June 16, 2026
Reply from Back Care Solutions
Thank you for our review!
We are really pleased to hear you had a good experience with the delivery and installation.
Many thanks,
The BCS Team
Great company!
I ordered a new chair through my company connection and it arrived promptly. It's really great quality and I'm very pleased with the service that I received.
June 10, 2026
Reply from Back Care Solutions
Thank you for our 5 star review!
We are happy to hear to you have had a great experience and you are happy with the chair!
Thanks
The BCS Team
Equipments working as designed
Equipments working as designed. Engineer was very professional. Appointment agreed to meet expectations. Very satisfied.
June 12, 2026
Reply from Back Care Solutions
Thank you so much for our 5 star review!
We are happy to hear you had a great experience with out engineers and the equipment has met your expectations.
Many thanks
The BCS Team
Happy customer, Many thanks.
Excellent service and product.
The exact chair that was needed so very pleased all round. Thank you.
June 12, 2026
Reply from Back Care Solutions
Thank you so much for our 5 star review!
We are pleased to hear you had a great experience with us and you are happy with the chair.
Many thanks,
The BCS Team
the technician was really helpful and supportive doing a really thorough plan
they contacted me before so i knew when they were arriving and he took the chair to work on
June 11, 2026
Reply from Back Care Solutions
Thank you so much for the 5 star review!
We’re really pleased to hear the technician was helpful and supportive throughout the process.
Many thanks,
The BCS Team
Service was absolutely amazing
Service was absolutely amazing . The gentleman who delivered was fantastic. Let me know when to expect him and really lovely when he arrived . Absolutely a credit to the company. He went through a full demo and left me with no unanswered questions . Honestly thank you so much.
June 11, 2026
Reply from Back Care Solutions
Thank you so much for the 5 star review!
We are delighted to hear you had such a great experience and will be sure to pass your feedback on to him.
Many thanks,
The BCS Team
Reply from Back Care Solutions
Thank you so much for the 5 star review!
We are delighted you found the assessor insightful and understanding.
Many thanks,
The BCS Team
Very good and great engineer
June 3, 2026
Reply from Back Care Solutions
Thank you so much for our 5 star review!
We are happy to hear you had a good experience with us.
Many thanks,
The BCS Team
The service received from Kevin was…
The service received from Kevin was fantastic very helpful and professional and set up my desk to suit my needs to work at home in comfort I’m extremely grateful for the professional and caring service received from Kevin and the company would definitely use the company again in the future
June 2, 2026
Reply from Back Care Solutions
Thank you so much for our 5 star review!
We are really please you had a great experience with Kevin, we will of course raise this back to him.
Many thanks,
The BCS Team
Ergonomic equipment
Everything arrived on time, in perfect condition, and the whole process was really smooth with good communication throughout.
May 29, 2026
Reply from Back Care Solutions
Thank you for our review! We are happy to hear your order arrived as expected and you had a great experience with us!
Many thanks
The BCS Team
Back Care Solutions assessed my…
Back Care Solutions assessed my workstation and my sitting posture for my back pain. The specialist thoroughly reviewed my desk setup, chair, posture, and overall ergonomics. The new chair that was supplied has significantly reduced my discomfort, and the footrest suggestion has also been very effective. "Excellent practical support."
April 15, 2026
Reply from Back Care Solutions
Thank you for our 5 star review! We are very pleased to hear you had a great experience both with the assessment along with the practical support this has provided!
Many thanks,
The BCS Team
Great service
The assessor really understood my needs, he was very polite and explained the whole process to me. I felt very helped in expressing my needs to support me with equipment at work.
May 27, 2026
Reply from Back Care Solutions
Thank you for our 5 star review! Its great t hear you had a good experience with our assessor.
Many thanks,
The BCS Team
Reply from Back Care Solutions
Thank you so much for our review! We are really please to hear you had a great service and communication with the team.
Many thanks,
The BCS Team
excellent service
May 28, 2026
Reply from Back Care Solutions
Thank you so much for the 5 star review.
It is great to hear everything went well!
Thanks,
The BCS Team
Friendly and helpful staff members
Friendly and helpful staff members. Quick delivery and set up! Recommend!
May 27, 2026
Reply from Back Care Solutions
Thank you so much for our 5 star review.
We are delighted to hear you found our team friendly and helpful, and that the delivery and setup went well!
Thanks!
The BCS Team
Fantastic company
Fantastic company, very organise and helpful - looked after eveything.
I was particularly impressed with their help in doing a Zoom call to help set up my new chair.
Highly recommended
May 26, 2026
Reply from Back Care Solutions
Thank you so much for our 5 star review.
We are very pleased to hear you had a great experience with us, especially with the chair set up.
Many thanks,
The BCS Team
First class service and delivery
From the original booking through to delivery the process was seamless. Every agent was top class and a real willingness to help. A special thank you to the delivery driver who went out of his way to set everything up and help me understand what to do going forward.
May 13, 2026
Reply from Back Care Solutions
Thank you so much for our 5 start review! We really appreciate your kind words and feedback.
It’s great to hear the experience was smooth from beginning to end & everyone was willing to help!
Many thanks,
The BCS Team
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