Back Market - Deutschland Reviews 

43,186
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Before I bought this MacBook Air 13, I was a little worried about adjusting to the keyboard since it was different from what I was used to. The first day or two took some getting used to, but afte... See more

Rated 5 out of 5 stars

I started buying refurbished iphones from back market around 6 years ago and have never been disappointed. What I value most is the ability to pick out exactly type, stats, battery quality, newness, e... See more

Rated 5 out of 5 stars

I had an issue with the iPhone I purchased, so I returned it. The return process was smooth, easy, and hassle-free. Everything was handled professionally, and I received great customer service. Althou... See more

Rated 5 out of 5 stars

I ordered an iPhone 15 that arrived promptly in excellent condition with no visible marks and new battery that lasts a whole day - as good as a new phone!

Company details

  1. Cell Phone Store

Written by the company

Willkommen bei Back Market, hier wird Top Technik "Back" in einen erneuerten Zustand gebracht. In über 40 Arbeitsschritten wird ein gebrauchtes Gerät von Experten rundum erneuert und im Detail geprüft. Damit ist es genau so funktioniert wie ein neues. Aber im Gegensatz zu Neu ist ein refurbished Gerät bis zu 70% günstiger. Besser für den Planeten und gut für deinen Geldbeutel. Deine Vorteile: - Kostenlose Lieferung - 24 Monate Extragarantie - 30 Tage Rückgaberecht & einfache Retouren - Elektroschrott & gleichzeitig Geld sparen Wir sind Europas Nr. 1 Online-Marktplatz für erneuerte Technik. Bereits über 5 Millionen Kunden haben es ausprobiert. https://www.backmarket.de/ https://www.backmarket.de/erfahrungen


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4.7

Excellent

TrustScore 4.5 out of 5

43K reviews

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4.7

All reviews

(43,186)

14,467 reviews in the last 12 months

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Rated 5 out of 5 stars

I can't complain about anything

I can't complain about anything. I bought a 300 eur laptop and it was exactly what I needed and got. Works perfect for studying. Maybe a little too much used but honestly, don't bothers me

April 20, 2026
Rated 1 out of 5 stars

First the Airpods where defect

First the Airpods where defect. Then the replacment still isnt as good as the original airpods. Finaly i paid for express shipping and it took more than a week until i hat the product.

April 27, 2026
Rated 1 out of 5 stars

Ordered US version of iphone 17 pro max…

Ordered US version of iphone 17 pro max through seller ecomobile on backmarket. Absolutely everbody on mydealz reported that their order got canceled. + they list a few of these iphones from the same seller and everything gets canceled. What is backmarket doing here accepting these kind of sellers?

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Keep coming back

Always quick, great quality, just as expected and without hassle. Very satisfied. We buy everything from Back Market and have never been disappointed. The goods always come in mint condition.

March 23, 2026

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