I ordered a customised kinky straight half wig and I’m such an indecisive person but they were so patient with me and made sure I was happy with what I was getting plus they are very generous with the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've bought five wigs from Baisi Hair already, and I just placed another order today because I've been so happy with the quality. The customer service is amazing, and it's so easy to communicate with... See more
Company replied
I highly recommend Baisi Wigs! I purchased three toppers from them. The first one arrived exactly as pictured, and I was so impressed with the quality and how accurately it matched the photos. I... See more
Company replied
Baisiwig -This company is legit and stands firm on satisfaction guarantee. I have ordered a few wigs and have been pleasantly pleased. When I had an issue with 1 purchase, the help in resolving the ma... See more
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Company details
Written by the company
BAISI WIG is the top 10 hairdressing brand in United States. BAISI WIG strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, lace frontal wigs, closure lace wigs, full lace wigs, hair weaves, etc. BAISI WIG has won the trust and support of millions of customers, so recently there have been special fraud gangs imitating BAISI WIG website and deceiving customers, selling them at very low prices and sending wigs by very poor quality chemical fibers to buyers. . We work hard to help many fraudulent buyers fight these fake websites. Be vigilant and don't get scammed! Don't forget our official website: www.baisiwig.com
Contact info
United States
- www.baisiwig.com
3.7
Average
634 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 2 weeks
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Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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Quick response to all inquiries
Quick response to all inquiries. Good customer service.
January 13, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Seller responded right away to verify…
Seller responded right away to verify the note I had left for sizing of the wig, beautiful customer service!
January 13, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I purchase a Baisi wig right before the…
I purchase a Baisi wig right before the Christmas holidays. When I received it I immediately tried it on. This wig was to large, the color was jet black, and did not have a define style. Take the wig right out of the box I was not satisfied with the quality. When I call to get the QR code to return the wig I was given every excuse in the box. I will not be purchasing any wigs from Baisi again.
December 1, 2025
Unprompted review
Reply from Baisiwig
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Ashley has been very helpful at her…
Ashley has been very helpful at her initial support and convinced me to purchase this product. Very good sales lady and polite as well as quite helpful.
January 9, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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My experience was great and no problem…
My experience was great and no problem just waiting on my wigs
January 8, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Very prompt in responding to my request…
Very prompt in responding to my request to add a product to my order. The process was seamless.
January 5, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Outstanding Customer Support
I was provided immediate assistance by Ashly with their customer support team. She was very easy to communicate with and knowledgeable of the service. I appreciate the attention and will be making another purchase in the future.
January 4, 2026
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Communication Top Tier
Communication was awesome and very professional. Great company and will buy here again.
December 29, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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I placed an order for a small cap size…
I placed an order for a small cap size and that is not what I received. It has drawstrings but because I have a small head I had to cut away so much of the hair along the hairline I feel like I paid too much for what I received. I am very disappointed with Ashley the customer service representative.
December 31, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused, we customized the small wig cap for you and added a drawstring inside.
if it is still too big for you, you pull the string more to make the wig cap smaller.
We are sorry for the unhappy shopping experience caused, we will pay more attention to your order and customize smaller wig cap for you.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Great quality and customer service
Great quality and customer service, customer for life.
December 29, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
The experience was quite seamless
The experience was quite seamless. I’m looking forward to shopping some more in the near future
December 24, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I asked for a small cap
I asked for a small cap, they customized it for me
December 24, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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I had the best experience with Ashley…
I had the best experience with Ashley from Baisiwig to make sure that I would receive a small cap size unit. She worked with me and made me feel confident about placing an order. She is very knowledgeable and has patience.
December 23, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
They don’t like to honor their return…
They don’t like to honor their return policy and asked me to lie about the cost of the wig to post office & customs the wig was $118 they told me to declare $10 WHICH COST $33 to return I had to get my payment source involved which was PayPal and they act like they didn’t want to help initially took over a month after all the return evidence and emails and screenshots I had and PayPal paid me with their protection policy
July 28, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused, because of the Trump tax policy, the package will be charged hhigh tax if you put high amount on thhe package. But when we receive your package, we will issue the full refund to you , please do not worry,
We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
Wish you will give us another chance!
Thanks!
I have ordered from this company before…
I have ordered from this company before and they always contact you in order to help you make a decision. They offer discounts and the shipping is fast. I recommend giving them a try if you haven’t already and the hair will be to your liking. I will most definitely order from this company again.
August 19, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
ASley was terrific in accommodating the…
ASley was terrific in accommodating the right color and style for me!!! So professional!!
December 17, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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Excellent Customer Service
Nice and quick response to customer. And was very helpful in helping me to make a quick decision on my order. Thank you
December 16, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
This company is a joke I paid 169.00…
This company is a joke I paid 169.00 for a wig that looks nothing like the images that was shown on the Baisi web site, the texture is thick, poor quality looks like a wig for an old lady. The lace and draw string quality is trash, I didn't even take the unit out of the hair net in which it was shipped. I want to return the the unit the same day I received it, I contacted the Baisi company for instructions for returning the unit for a full refund, all I keep getting is the run around, they ignore emails and will not allow you to return the unit and receive a refund after the Baisi site clearly says 30 day guarantee, I had to result in hiring an attorney to represent me in this matter. DO NOT WAIST YOUR TIME OR MONEY.
December 9, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Do not purchase wigs from Baisi wigs
I purchased a wig on 9/26/25 did not realize it was coming from China. When I ordered the wig, I requested a small. After waiting for weeks, I received a large. I contacted the company immediately, sent pictures of me in the huge wig and requested the return address. I returned the wig at a cost of $32 via USPS on 11/4/25 the company received the wig on 11/17/25 and it is now 12/11/25 and I have not received my refund. Had I known that the wig was coming from China I would not have purchased it due to the expense of having to return it. I caution women to be aware that returning wigs to China and this company in particular is an expensive process and so far, has me losing $201. Luckily, I purchased through PayPal and am disputing this purchase.
December 10, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused, we checked that you did not leave a note pf small wig cap to us when we placed the order, then we did not customize it for you, wish get your understanding.
But we have the string inside of the wig, you can adjust the size for yourself! If you want the small wig cap, pls leave a note to us when you place the order, then we will customize it for you.
For your return, we checked that your refund was arranged to your paypal, could you pls check your account again?
We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
Wish you will give us another chance!
Thanks!
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