I ordered a customised kinky straight half wig and I’m such an indecisive person but they were so patient with me and made sure I was happy with what I was getting plus they are very generous with the... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I've bought five wigs from Baisi Hair already, and I just placed another order today because I've been so happy with the quality. The customer service is amazing, and it's so easy to communicate with... See more
Company replied
I highly recommend Baisi Wigs! I purchased three toppers from them. The first one arrived exactly as pictured, and I was so impressed with the quality and how accurately it matched the photos. I... See more
Company replied
Baisiwig -This company is legit and stands firm on satisfaction guarantee. I have ordered a few wigs and have been pleasantly pleased. When I had an issue with 1 purchase, the help in resolving the ma... See more
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Company details
Written by the company
BAISI WIG is the top 10 hairdressing brand in United States. BAISI WIG strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, lace frontal wigs, closure lace wigs, full lace wigs, hair weaves, etc. BAISI WIG has won the trust and support of millions of customers, so recently there have been special fraud gangs imitating BAISI WIG website and deceiving customers, selling them at very low prices and sending wigs by very poor quality chemical fibers to buyers. . We work hard to help many fraudulent buyers fight these fake websites. Be vigilant and don't get scammed! Don't forget our official website: www.baisiwig.com
Contact info
United States
- www.baisiwig.com
3.7
Average
628 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 2 weeks
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The wig is absolutely beautiful
The wig is absolutely beautiful. Communication was excellent. I highly recommend this vendor beautiful work.
November 24, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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UPDATE AFTER COMPANY RESPONSE:
Request for Resolution
I purchased several wigs from BAISI and was initially pleased with how they looked; however, the quality has not met my expectations. All of the wigs shed excessively, even with light handling. I’ve tried washing and conditioning them as recommended, but the shedding continues and makes the wigs difficult to wear.
Because I invested in multiple units, I’m very disappointed with the performance and durability. I am requesting assistance with a refund or replacement, as the products do not match the quality advertised. I truly hope BAISI can help resolve this issue, as I wanted to be a satisfied, long-term customer.
UPDATE AFTER COMPANY RESPONSE:
The company’s reply does not accurately reflect the timeline of events. The processes referenced were not completed prior to my complaint. If they had been, this issue would not have escalated.
The wigs were handled, washed, and installed according to standard professional practices. The excessive shedding occurred immediately and was not the result of improper washing or handling. No quality control or inspection documentation was provided prior to shipment to support the explanation given.
Additionally, my financial documentation and supporting evidence were submitted and were not addressed. Offering a future discount does not resolve the defect or the financial loss associated with this purchase.
Acknowledging the timeline and addressing the financial documentation submitted would be a necessary first step toward accountability.
October 1, 2025
Unprompted review
Reply from Baisiwig
Hi dear
sorry for the inconvenience caused
because before we shipped the hair, we will ask the hairstylist to trim a little bit
then maybe they did not clean out, it is not the shedding of the hair itself
before you install, u can wash it and pls do not grab the hair when you wash it.
and we will pay more attention to this problem next time
we will apply the best price for you in your future order
could you pls try it?
Amazing communication
Amazing communication. Really helpful and was willing to fix my issue. Will definitely shop again.
November 21, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our service! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our service! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Customer service was great
Customer service was great. Ashley was on her game!
November 19, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our service! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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I have been buying hair from baisi for…
I have been buying hair from baisi for over 8 years. I can truly say it’s the best hair. I always get so much compliments and the quality of the is is amazing. Customer service is always 💯 ♥️
November 17, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our service and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Money down the drain
Worst purchase ever. I ordered my wigs a few months ago. I had braids so I didnt get to wear them when I purchased them. I thought I'll wear my wig for the first time. Oh NO!!!! they all looked horrible. Definitely not like the picture. Money down the drain. Never will I order anything else. Unsatisfied Customer
November 16, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
The wig was a complete failure do not…
The wig was a complete failure do not purchase from this company old lady wigs
June 12, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
This is my second wig from Baisi Wigs
This is my second wig from Baisi Wigs. I love my first one and I can't wait to wear my next one. Ashley is great. Responds to all emails and texts, and is great to work with.
November 12, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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The attention to details is amazing
The attention to details is amazing. Great customer service and very helpful.
UPDATE: I haven’t received my order and whom ever is texting me now has completely changed the great customer service to poor. I will be filing a lawsuit.
November 10, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
WORST PURCHASE EVER
11/14/2025
My response to your response: Insanity is doing the same thing over and over expecting a different outcome. You must be joking! Never again! Your 5 finger discount - stealing from me (with this crappy product) has taken all it's getting out of my coinage. No way! Lesson learned!
11/4/2025
Yall ought to be ashamed to call these pieces of crap wigs! Horrible products and you know it! One was short on right side and different textured hair completely from left side longer. The other one I couldn't even see into what it was supposed to be with respect to style. Absolutely horrendous quality & if it's human hair, must be from aliens. I am disgusted
November 4, 2025
Unprompted review
Reply from Baisiwig
Hi dear
Sorry for the inconvenience caused
We will report it to our factory and improve it in the future.
But normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
Could you pls try it? And if you have any question, pls feel free to contact us!
We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
Wish you will give us another chance!
Thanks!
They were friendly and very professional
They were friendly and very professional
November 3, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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I’ve worn hair enhancement for 25…
I’ve worn hair enhancement for 25 years. This is by far the best looking Wigs that I’ve invested in. Thank you so much. Hopefully when I get the product, I’ll send another review with photos. The process was easy. Your reply is appreciated thank you so much for being here for women in need
October 27, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
It's all good until it's not!
It's all good until it's not!
I order a wig that arrived promptly but was unfortunately not the quality advertised.
The company was very responsive during the purchase and to guide me through the return process, and since... It's been he'll!! They reply to a couple of messages to make you believe they're dealing with your refund and then go silent.
It's been 5 months now and I'm yet to see the refund.
I have all the messages and screenshot, so this is by no mean an unjustified smear campaign.
They have poor operations and don't care about customers or how their service vome across. They just care about cashing the money
May 22, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
I love Baisi Wigs
I love Baisi Wigs ! Never disappoint! I love how they customize and the customer b service is great! Thank you sales team for the follow up today!!! This is definitely the go to wig website!!
October 23, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Lovely wig will order again !
October 22, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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wig had insects in it!!
Delivery took much longer than expected.
Ordered on the 5th and came on the 20th of October 2025.
They did say they had an international holiday..
But when the wig did arrive it HAD INSECTS IN THE WIG!!
I ordered the BAISI Fashion Side Part Layered BOB Lace Wig.
October 20, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused, the shipping had been a little delayed because of the national holiday in our country, wish get your understanding!
For the hair, it was not the insect, it just the paper of the box we packaged you hair, please do not worry!
Before you use, you can wash it, then the hair will be soft.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
I have been ordering from this place
I have been ordering from this place
All hair no shedding and all was easy to maintain and tangle free
And so such affordable prices I have no complaints
October 15, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
BEWARE!!!!
BEWARE!!!!! Wigs are trash!!!! They do not honor their refund policy.
September 13, 2025
Unprompted review
Reply from Baisiwig
Hi dear
Sorry for the inconvenience caused
We will report it to our factory and improve it in the future.
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
Could you pls try it? And if you have any question, pls feel free to contact us!
We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
Wish you will give us another chance!
Thanks!
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