Personal and servicio, loading and unloading véhicule was perfect. But paid4seat is "meh", 4euros/seat for sea view, 1euro for others seat at check-in give bad feedback. Regards
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See what reviewers are saying
Boarding passes were never available or sent online. When at the port, boarding is a hassle, with zero process or proper explanation given to customers as to why their tickets are required by vario... See more
A great way to get around the Balearic Islands - comfortable modern ships with helpful staff. The perfect way to travel, if, like us you prefer to reduce your carbon footprint but still want to explor... See more
Easy boarding, easy disembarkation. The queue for immigration onboard was very long, so waited until the boat had docked when everyone else had completed. Much better way rather than spend the entire... See more
Company details
Written by the company
Baleària es la naviera líder en el transporte de pasaje y carga en las conexiones con Baleares, une Ceuta, Melilla y Canarias con la península, y tiene presencia en Marruecos, Argelia, el sur de Francia y en el Caribe (Estados Unidos y las Bahamas). Los planes de inversión de la compañía apuntan tanto a la apertura de nuevos tráficos internacionales como a la innovación y digitalización, que se materializan en proyectos relacionados con el uso de gas natural, la eficiencia energética y la construcción de terminales y buques inteligentes, entre otros. Baleària se define como una empresa ciudadana y responsable, que ha asumido los Objetivos de Desarrollo Sostenible de las Naciones Unidas como la hoja de ruta que guía su actividad en los ámbitos de la sostenibilidad económica, social y ambiental. Te esperamos a bordo! Reserva tu viaje en balearia.com
Contact info
Moll de la pansa, S/N, 03700, Dénia, Spain
- feedback@balearia.com
- www.balearia.com
4.1
Great
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Quick,,and plesant journey
July 4, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible experience.
Terrible experience.
They cancelled my ferry a month ago and haven't contacted me.
I have tried all the phone numbers, WhatsApp, messenger, complaints form and emails and had no help at all.
I'm due to sail in ten days and have no idea what I'm supposed to do. They haven't contacted me at all, and they haven't refunded me. Truly appalling service.
Thanks for the reply below but I've already raised 4 tickets going back to 20 June, I see no point starting another.
July 4, 2026
Unprompted review
Reply from Baleària
Hello, Rob.
We’re sorry to hear about the cancellation of your ferry and the difficulties you’ve experienced contacting our customer service team. We understand how frustrating this situation must be.
We would like to review your case. Please send us more information through our Help Center: https://helpcenter.balearia.com/hc/es/requests/new
Easy online booking, great service
Easy to book online with electronic tickets sent to my WhatsApp, easy to load my suitcase on the luggage van, very comfortable seats and a great cafe. Staff and Crew were very helpful.
June 26, 2026
Easy on-time trip
June 26, 2026
Very quick and efficient
Very quick and efficient. Departed on time, staff very friendly and helpful
June 24, 2026
Staff were amazing from start to…
Staff were amazing from start to finish, the boat was clean and easy to get around, all together amazing
June 24, 2026
Don't bother with wifi
Staff on board helpful. Shore based useless. Wifi on board very bad don't bother spending the money. Vessels quick and clean. Wifi a big let down on a 5 hour crossing and 9 euros.
June 24, 2026
Unprompted review
Reply from Baleària
Hello, Jonathan.
We’re glad to hear that you found the vessels fast and clean, and that the onboard staff were helpful.
We’re sorry, however, that the assistance received on shore did not meet your expectations and that the paid Wi-Fi performed poorly during the five-hour crossing. To have the Wi-Fi charge and your experience reviewed, please send the journey details through our Help Center: https://helpcenter.balearia.com/hc/en/requests/new
Excellent company
Excellent company, running a very efficient service. Also good at communications, very responsive to sorting out queries and issues. Would highly recommend.
June 20, 2026
Unprompted review
My ferry from Formentera to Ibiza…
My ferry from Formentera to Ibiza delayed 23 minutes, 18:30 to 19:00 but just arrives 19:23 at Port of Ibiza. after that i had a ferry to Maiorca hour 20:00 to 22:15.
I almost lost the ferry to Menorca because your mistake and other thing that the departure was in the other port. In the ticket dont say that the departure is on other port.
I am ver tu satisfied.
I just apreciate the crew that look to help me.
But the Baleària company zero.
June 20, 2026
Reply from Baleària
Hello, Luis.
We are sorry for the delay on your Formentera-Ibiza crossing and the stress caused by your onward connection. We understand how important clear information is, especially when the departure port changes.
We are glad to hear that the crew tried to help you during the situation.
Thank you for sharing your experience.
Dissappointing
Dissappointing. Not worth the value. Old torn towels. Tv did not work.
June 13, 2026
Unprompted review
Reply from Baleària
Hello, Christina.
We’re sorry that the condition of the towels and the non-working television did not meet your expectations, especially considering the price paid.
Thank you for sharing your experience with us.
Booking on the phone and at the port…
Booking on the phone and at the port was very good.
The ride was on time and the service inside the boat was also very good.
Some kids running bothered some people that were trying to sleep
June 13, 2026
Unprompted review
Lots of frequent travellers suddenly miss ferries every day- whose fault is that?
The ferry is comfortable however they closed the doors 40 min before which never happened before . We missed our ferry and were surprised hiw many more people were changing the tickets. A lot of people really angry and disappointed . The thing is here in canary islands we still buy it on armas app/ website. And it says that armas is now run by balearia here but there is no clear instructions and warnings that the boarding times have changed. So people who travelled by armas and still by on armas come as they are used to, like 30 min before and find out that the boat is gone. We went for a breakfast in a nearby cafe since we missed it and the lady said that since armas was bought by balearia its like this everyday. Lots of peoole miss the boat. Which makes you think probably balearia is not good at making sure the passengers know about the changes in boarding. Not a good job.
June 16, 2026
Reply from Baleària
Hello, Maria.
We are sorry to hear about your experience and the confusion caused by the boarding time changes after the transition to Baleària.
We appreciate your feedback and understand the frustration of missing a ferry due to a lack of clear information. Your comments help us identify areas where communication can be improved.
Thank you for sharing your experience.
Average experience
The overall experience was ok but the request of coming 90 minutes earlier was totally unnecessary as there was no one from the staff there and it was not clear where to go. Also who came first like us was among the last to leave the ship which was quite unfair.
June 13, 2026
Unprompted review
Reply from Baleària
Hello, Marco.
We’re sorry that the early arrival instructions were unclear and that no staff were available to guide passengers. We also understand your frustration at being among the last to disembark despite arriving early.
Thank you for sharing your experience with us.
Brilliant would highly recommend no…
Brilliant would highly recommend no issues
June 13, 2026
Unprompted review
Booking online was difficult
Booking online was not easy - I had to go to the office to get it sorted - Vicki at the Desk in Ibiza town was very helpful and solved my problems .
The journey to Formentera was lovely
June 6, 2026
Reply from Baleària
Hello, Jacky.
We’re sorry that the online booking process was difficult and that you had to visit the office to resolve it.
We’re glad to hear that Vicki at the Ibiza office was helpful and successfully solved the issue, and that you enjoyed your journey to Formentera. Thank you for sharing your experience.
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