Activating can be technical but the support team were helpful. Once everything was set-up, everything was working well. Speed were decent and connectivity was excellent thoughout the places I went to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying the SIM online and getting it activated before arriving in Bali was completely hassle-free. The customer support was also very good and prompt. After arriving in Bali, I faced a small issu... See more
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Very easy online order process, even though we opted to pre-order our eSIM before we even flew to Bali. The instructions to register and load was straightforward, and true to their promise, the Sim wa... See more
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Very good prices. Literally less than what i paid for similar data plan in another physical sim bought in Ubud. Also a local number was included. If you have esim enabled in phone get this from balisi... See more
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Company details
Written by the company
Balisim offers travelers the ultimate solution for staying connected in Bali and across Indonesia. Specializing in Telkomsel eSIMs, Balisim ensures seamless internet access from the moment you land, making it easy to navigate, share your experiences, and stay in touch with loved ones. With fast and reliable coverage, Telkomsel is the leading provider in Indonesia, even in remote locations. Skip the hassle of searching for local SIM cards or dealing with unreliable Wi-Fi. Balisim’s eSIM is easy to activate before your trip, saving you time and effort. Whether you're exploring Bali’s beautiful beaches, venturing into lush jungles, or discovering cultural treasures, Balisim provides uninterrupted connectivity to enhance your travel experience. Designed with convenience in mind, Balisim’s plans are affordable and flexible, catering to various data needs. Enjoy peace of mind knowing you’re backed by exceptional customer support to guide you every step of the way. Balisim is perfect for digital nomads, adventure seekers, and casual travelers alike, providing the tools to make every moment in Indonesia more connected and memorable. Experience the freedom of reliable internet with Balisim and focus on creating lasting memories during your journey.
Contact info
Kuta, Badung, Indonesia
- support@balisim.com
- www.balisim.com
4.7
Excellent
234 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very good customer service
Very good customer service. Had some issues with the setings of my cellphone. They made it work.great. Thx a lot. Would recommempnd balisim and use it next time again.
May 26, 2026
Reply from Balisim
Thank you so much! We know that every phone has its own unique settings, and it can be a bit tricky to get everything aligned. We’re so glad our team could jump in and help you get it sorted! Knowing you’ll use Balisim.com again is the best compliment we could receive. See you next time! 🌴🚀
Reply from Balisim
Thank you! We designed our process to be as fast as possible so you can spend less time looking at your phone and more time enjoying Bali. We're glad it was a smooth ride for you! 🌴🚀
Awesome connectivity all around Bali
Very good connectivity through out Bali except for few places in Uluwatu. Seamless experience while getting the eSIM set up for us. Would recommend everyone to get it done before you land.
May 19, 2026
Reply from Balisim
Thank you for the fantastic recommendation! We couldn't agree more—getting your eSIM set up before you land is the secret to a stress-free arrival.
Regarding Uluwatu, you're absolutely right; those beautiful cliffs and limestone hills can be tricky for signals across all networks! We’re so glad that, overall, you had a seamless experience and a strong connection throughout the rest of the island. Safe travels and we hope to see you back in Bali soon!
It's great services
It's great services. However, sim needs to be registered with the Indonesian government first in order to work. It's a bit lengthy process, we didn't know that.
Their support was really nice and helped resolve our issue instantly. Both sims are working great.
May 26, 2026
Reply from Balisim
Thank you for the honest feedback! We’re so glad our team could jump in and get your SIMs working instantly. >
You’re absolutely right—Indonesian law requires every device to be registered with the government (IMEI registration), which can be a surprise if you're used to other countries! We try to handle the 'heavy lifting' for our guests, and we’re thrilled you felt supported through that process.
We’re happy to hear both SIMs are working great now. Enjoy your stay in Indonesia!
Reply from Balisim
That is music to our ears! 🎶
We are so happy that everything was perfect for your trip. Thank you for choosing Balisim.com and for taking the time to share your experience. Enjoy the rest of your stay in paradise!
Reply from Balisim
Thank you so much! We are thrilled to hear you had a fantastic experience with us. We love being a part of our customers' Bali adventures. Safe travels and come back soon!
Reply from Balisim
Thank you! We’re thrilled to hear you had a seamless experience. We aim to make staying connected the easiest part of your trip. We appreciate the kind words about our service and hope you have an amazing time in Bali!
Process involves some info uploads that…
Process involves some info uploads that can be confusing but the support is a what's up text away and instant 2nd Sim I have bought and has been great
May 19, 2026
Reply from Balisim
Thank you for being a repeat customer! We know that the mandatory info uploads for Indonesian registration can be a bit tricky. We’re so glad our WhatsApp support was there to make it easy for you! Providing that 'instant' help is exactly why we're here. Enjoy your 2nd trip with us!
You help me with installaties E-sim.
You help me with installaties E-sim.
It’s was a super service.
👍👍👍🙏🙏
May 19, 2026
Reply from Balisim
It was our pleasure to help! 🌟 We know that installing an eSIM can feel a bit technical, so we are always here to walk you through it step-by-step. Thank you for the kind words and the 🙏—enjoy your stay in Bali!
eSim for Bali supereasy
Setting up the eSim was super easy. Support from Balisim always replied quickly (<10 min) when anything was unclear.
Connection and internet speed could be better in some areas (reason for only 4 Stars). Everything else is perfect.
May 19, 2026
Reply from Balisim
Thank you for the honest and detailed feedback! We are thrilled to hear that you found the setup easy and that our team was able to support you within minutes—we aim for that sub-10-minute response time!
Regarding the speeds, while we use the strongest network in Indonesia, Bali’s diverse landscape (especially in more remote or mountainous areas) can occasionally lead to signal variations. We are always working with the network provider to ensure the best possible coverage for our guests.
We're glad everything else was perfect and appreciate you choosing Balisim.com!
Excellent support by the team
May 12, 2026
Reply from Balisim
Thank you so much! I'll be sure to share your kind words with the whole team. 🌟 We take great pride in being there for our customers whenever they need us. Enjoy your time in Bali!
Absolutely complicated in activation…
Absolutely complicated in activation and 30 Spam sms in 5 Minutes (no joke!). Would Never use it again
May 18, 2026
Unprompted review
Reply from Balisim
We are sincerely sorry for the frustrating start to your trip! We completely understand how receiving a flood of messages can be overwhelming when you’ve just landed.
To clarify, those SMS are automated system notifications from the network provider (Telkomsel) regarding your mandatory government registration and local welcome info. While we don't have control over these carrier-sent messages, we agree that 30 in a row is far too many!
Regarding the activation, we aim for a 'one-click' experience, but since Indonesian law requires manual IMEI registration, it can sometimes feel more complex than in other countries. We’d love to learn more about where you got stuck so we can simplify our guides. Thank you for your honest feedback, and we wish you a better experience ahead.
Reply from Balisim
Thank you! We're so glad we could be part of your Bali trip. Our goal is to provide the best connection on the island so you can focus on enjoying your holiday. Safe travels and enjoy the sun!
Balisim e-sim experience
This is the second time I use Balisim e-sim and it has been a seamless and problem free experience
May 12, 2026
Reply from Balisim
Welcome back! Thank you so much for choosing Balisim.com for the second time. There is no higher compliment than a returning customer, and we are thrilled to hear that your experience was once again seamless and problem-free. We look forward to being your connection for trip number three!
Reply from Balisim
Thank you! We're thrilled to hear that everything worked perfectly for you. Our team places a huge emphasis on clear communication, so it's great to know you felt well-informed throughout. Enjoy your time in Indonesia!
Reply from Balisim
Thank you so much! Our team works around the clock to make sure every traveler feels supported. We’re thrilled to hear you had a great experience with us. Enjoy your stay in Indonesia!
More data was used than should have.
I was getting data warnings and was worried I was close to my limit. But after speaking to the company they assured me I was well within my limit.
May 5, 2026
Reply from Balisim
Much appreciated! We always want to make sure our customers have the most accurate information.
We're glad we speak and avoid any misunderstanding regarding your data limits. It’s our priority to keep you connected and informed. Enjoy Bali!
Quick and easy service to purshase
Quick and easy service to purshase, worked well, very satisfied
April 11, 2026
Reply from Balisim
Thank you so much! We are thrilled to hear that you found the purchase process quick and easy. Our goal is to make sure you're satisfied from the moment you click buy until the moment you head home. Enjoy your stay in Indonesia!
Reply from Balisim
Thank you for the 5-star review! We are so glad you found the eSIM application process easy and our support team helpful. We strive to make staying connected the simplest part of your trip. Enjoy your time in Indonesia!
The data did not work fast for GoPay
The data did not work fast for GoPay. I had to use my delivery riders hotspot, he also uses Telekomsel but his data worked very fast. SO that was a bit disaapointing
April 30, 2026
Reply from Balisim
We are very sorry for the frustration! It’s definitely disappointing when you can’t get your GoPay to load quickly, especially when you see someone else on the same network having no issues.
While we use the Telkomsel network, sometimes an eSIM needs a quick 'Network Settings Reset' or a specific APN update on your device to match the local speeds. If your phone is stuck on a roaming band or an older setting, it can cause exactly the lag you experienced.
We would love to have our WhatsApp support check your settings to ensure you're getting the full speed you're paying for. Please reach out to us so we can make this right for the rest of your trip!
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