B&G Reviews 144

They shipped the wrong part. I called and the issue was resolved in 5 min - the correct part is to be shipped by next day air at no additional charge.

Two weeks ago I tried contacting B&G about the five year upgrade program. I have a two year old Zeus2 12 that randomly locks up or reboots. I called tech services, they said call the main number for details. After 62 minutes waiting for my turn, I took the "call me back option." No one called back. About 15 minutes before the end of their work day, I called back. Had been waiting about three hours for a call back. The center was already closed for the day. Sent an email, describing my problems & again asking for information on the upgrade program. The next day, someone did call and leave a message, going into great detail about backing up the data & doing a factory reset. No information about the upgrade program was given. Again, another email was sent asking for the requested information. I received back an email saying my email would be sent to tech support since that was who handles the program. Still nothing hear. Sent an email to Navico about B&G customer service & the upgrade program. No response from Navico either, What's with this company? Over the years I've purchased a Zeus 12, Zeus2 12, 4G radar, sonic hub and the wifi hub. Perhaps it's time to change to another brand that does have great customer service. The ball is in your court, Navico/B&G...

The service is very BAD, you spend 1000's of dollars on products and when they fail, you can't get service with the vendor from whom I purchased or B&G online or the warranty department. I have spent countless hours just try to get someone on the phone and they NEVER answer emails....B&G if you want future business from us, you better get you act together, your Customer Service SUCKS! Very disappointing!!!!

Ordered a B & G Forward Scan for installation on my boat before launch this year a week ago. I have only received a notice that my order was received. I paid for expedited service to be delivered on 4/16/19 and have heard nothing for a week. When I go online to check the order status, it says order submitted. I expected better communication from a company with high quality products.
Update, after posting the above review with one star, the company contacted me the next day by phone and email and had the part shipped overnight. The quality of the components appear very high. Will follow up with how the sonar works after installation, now in time for this season.

I ordered on B and G.
I got requests from an organisation that wanted to check bank details. This looked like a Spam Fisching company. I researched on line to check. I did not fill out the information they asked for as it would compromise my security. I wrote to B and G to ask if it was legitimate. I heard nothing back. I expected to have my items by now. I went to check my account and found the order cancelled. I received no advice from B and G to say it was cancelled.
This is very poor. I have just ordered again. If I have an outside company ask me to confirm details is that B and G or have you been hacked?
Thanks
Tony

Potentially very good instruments. Many bells and whistles. Unfortunate downfall is reliability. Zeus and Vulcan displays run hot causing H 5000 system to shut down. Reliability at sea especially when racing is the gold standard. It is not always easy or convenient to reboot a system at sea. There have been numerous cases when either due to very heavy weather, sail-change, and pushing the TP 52 very hard, messing around with unreliable instruments is the very last thing on our minds.
NMEA 2000 is the other problem. Many manufacturers have proprietary code rendering their product incapable of fully communicating with another manufacturers product. Time for all to stop playing games. In the world of yacht electronic instruments no single manufacturer makes the best everything all the time.

I ordered a wind sensor and wireless handset on March 3. Except for charging my credit card and this survey request I have received no feedback, no order confirmation, no delivery date, no "order is in process", no "thank you for your order"....

Ordered replacement PCB, arrived next day.

Product delivered earlier then quoted time and it is functional as described. Now if it was half the price it would deserve ten stars.

The purchase process was clean and easy, and the product arrived quickly. Too bad the support folks didn't respond to my questions.

I ordered two Zeus3 units in separate orders. Each was delivered within 36 hours of ordering when I used overnight shipping. Very quick shipping department and quality products.

Great product. Very happy with the complete package from B&G on my Outremer 45 cat.

Bought a used 43’ with full H2000 system which is now intergrated fully with resent B&G zeus, wifi1 module via B&G fastnet interface. Works fine.

Have got some good support from B&G on new products. But support on the older parts ie. H2000/3000 ACP pilot could be better.

However all parts just keep working even after 14 years in use. Thats value for money!