BangkokBank Reviews 

Money sent to Bankog bank account on 11.8.2025 (Monday) at 12:15 pm!!! Money is supposed to arrive on Wednesday 13.8.2025!!!! why?!!!! is that like a joke?!!! in today's era of IT payments and technologies!!!! The money sent has been deducted from my account!!!! immediately after sending it which is 11.8.2025 at 12:15 pm, but BANKOK BANK KEEP IT FOR 2 DAYS/HOLD IT (they are not acknowledged anywhere!!!!) and DO NOT ADD IT TO MY ACCOUNT!!! Bankok bank are thieves!!! They hold your money for no reason!!!! and they charge a transfer fee!!! I absolutely do not recommend this thieving company!!

Terrible bank.... I used this bank for 6 years until recently they have blocked all online transactions.. I've lost my entire business customers as they block all fb ads, Dropbox and everything online so I am unable to run my business. Absolutely terrible it seems they don't allow people to use their own money!!! I call them everyday for every single transaction then they block again without even respecting the customer first by calling them to ask first whether the transaction is ligitimate or not. Definitely not use this bank at all!!!!

Complaint Regarding Service at Bangkok Bank Foreign Exchange

This afternoon, I visited Bangkok Bank to use the foreign exchange service. From the moment I arrived, I felt unwelcome—seemingly due to being a foreigner.

After being seated, I handed my cash (contained in a plastic bag) to the staff member. She looked at it, gestured to her colleague, and commented, “What the hell, this is too much,” which I found to be highly inappropriate and unprofessional.

Shortly after, the exchange manager approached and abruptly told me I could not exchange money without holding a Bangkok Bank account. I found this confusing, as I’ve witnessed other foreigners successfully exchanging money there without a Bangkok Bank account.

Overall, the staff came across as rude, dismissive, and unwilling to assist. It felt like they simply didn’t want to do their job. Based on this experience, I would not recommend this branch to anyone.

Trying to get money back on a transfer an absolute nightmare, they basically steal your money

Lady at counter 3 took extremely longer than needed to process a western union transfer, she was not helpful or clear in how to do the form, usually they fill out information. This was a frustrating experience. I would not use this service again. They open at 11am also which is inconvenient time for a bank to open. They made me late for work.

A bank with issues that really don't care.
My international transfer by WISE from the UK went through as usual with notification of completion. Bangkok Bank after 3 days still not showing. As it was a repeat transfer by WISE with no changes tgerecis no reason to believe the error and loss was their fault ( but I am checking and they are responding. But after phoning and just being told to email the bank all I have received is a reply telling me WISE are at fault. The delay and possible loss is tsking food of the table of a poor Thai family, but they don't care. It's just numbers to them, profit.
UPDATE.
20th May.
After calling their overseas helpline, they refered me to their email help. So I contacted them by email and today they replied, by refering me to their overseas helpline that I called in the first place. Thank you Bangkok Bank for proving my point.
THEY DON'T CARE.

SECOND UPDATE.
Funny thing - the money appeared in my account shortly after I entered the first update! No explanations yet but WISE claimed the transfer went through in seconds! How many seconds in 5½ days?
I'll leave you to work that out.......but I have asked WISE to pinpoint why the delay was from their transfer from their bank (not BKBank but begins with a K) in Thailand to BK Bank.
Waiting......

In all my dealings with BB (mostly Hua Hin branch) I have found them to be very pleasant and efficient.

They’re really out of their minds with these inter-province deposit fees. I just had to pay hundreds of baht just to deposit (lend)them money, which the Bangkok Bank then uses to make 10% somewhere. And putting that aside—the reasoning about a “different province” is completely absurd. They’re absolutely nuts robbing you in daylight.

less than one star!!!! a bank of thieves who profit administratively from the misery of the children of expatriates who died in Thailand. a disgrace!!! you filthy thieves!!! Enjoy the money of the dead, you filthy corrupt country that you are

Quick to take your join fee & processing you, but take the p!Ss if you need to report lost or stolen atm 💳.. 3hrs to go through 9 customers before me... Literally cracking up watching the staff aka sloths move slow enough to watch time stand still. Foreigners have to endure this primitive service if god forbid you misplaced atm card

One counter taking care of over 40 people. Two other counters doing who knows what. 2 counters vacant. Waited over 1 hour 40 minutes to get new atm card. Said need bank book which I didn't have. Had passport and expiring card. Refused service

Again. Famously lousy support and online service. Hold for 24 minutes on their useless hotline, then get disconnected.

Credit card issues - Their support line is awful. Large number of menu items (to avoid person to person calls) and some of the English options are so heavily accented, they are impossible to understand. I'm writing this review white waiting for a "customer service" call; clearly they have no interest in the concept. Kasikorn Bank provides much better and more efficient service. Closing my BBank credit card today.

ALL TRANSACTIONS - APP

The app history shows a scroll down option of "All Transactions". This would mean money coming in and money going out.

It only shows money going out. This then is not "All Transactions". This is withdrawal only and no deposit.

Not good enough. Bad ledger.

Together with the bank employees, we spent 40 minutes just to enter the banking application on a smartphone. On the eighth attempt, after three facial scans and entering two different PIN codes with ATM confirmation, we were able to enter the interface. This is the worst banking application I have ever seen in my life. Even the bank employees agree that it is terrible app, but they can’t do anything about it.

the worst bank i know. a bank that only thinks about its own interests and especially not about its customers, even in the event of death. a disgrace. like their country, full of bargaining and corruption.

Do not use this bank. Despite them possessing the name that would make one believe they are the leading Thai Bank… they are absolutely awful.

The fact they are even in operation shocks me. Pathetic application, pathetic service and 0 reliability

Tonglor branch. Fast service ✅️
But can't communicate in English ❌️

Scammers, do NOT use this bank. Charges you got opening a personal and business accounts. Hidden fees, poor customer service. I had to wait 3 hours to verify my passport... Which they already had a copy of... Complete waste of time. I have now opened a personal account with Kasikorn Bank and have had no problems since.