Bathshack Reviews 

Our experience with Bathshack was not particularly impressive. The salesman came across as quite pushy, repeatedly emphasising that “THIS IS TODAY’S PRICE ONLY”, which made us feel pressured to make a decision rather than giving us the time and space to consider our options.
He also seemed to be in a rush throughout the consultation. I understand that other customers may have been waiting, but that is not the customer’s responsibility. If there are not enough staff to accommodate everyone properly, this is something the business should address.
We did eventually purchase our new bathroom, but we are still waiting for the email confirmation regarding the order being shipped. We were told that “the sooner you pay, the sooner it’ll be shipped”, so we expected clearer and more timely communication after payment.
The stock available in the showroom also seemed quite limited, although the website may offer a wider selection.
The sales pressure, rushed consultation and lack of follow-up have left us disappointed. There is definitely room for improvement in the customer experience.

great product, excellent delivery

Great selection, great value offers & prompt delivery

Great customer service at Bathshack! I needed a fitting part to attach a pan to a wall-hung frame. Jack and his team went well above and beyond to help me track down a replacement part. He was responsive and friendly, and kept me updated as promised. I was really pleasantly surprised by such personalised after-sales care. Greatly appreciated and highly recommended!

I found the delivery service and quality of materials to be great. Highly recommend Bath Shack.

I wasn’t due a delivery until a day later. At 430pm the day before I received a delivery from Jamie. He asked if I would like my delivery the evening before as he was going my direction. 45 mins later Jamie had the delivery in my home. An absolute gentleman. Bathshack you have a worker!

Got great service from Sean, really helped me out.

I had a very positive experience dealing with Sarah. She was extremely helpful, professional, and reassuring throughout the process. She took the time to listen to my query, explained everything clearly, and made sure I felt supported and confident that my concerns were being addressed. Her friendly and approachable manner made the whole experience much easier and less stressful. Sarah genuinely cares about providing excellent customer service, and her patience, knowledge, and willingness to help really stood out. She is a real credit to the company, and I would like to thank her for the excellent service she provided. I would highly recommend the company based on my experience with Sarah.

Abu was great, we got to the shop near closing time and we were not rushed we were made feel very welcome and Abu took his time showing us around all the stock and we managed to get everything we need. I would highly recommend

unfortunately, my order when it arrived didn't match, but the customer service I received from Mark and the team was excellent. They did everything that they could to try and get me a replacement, but we settled in the end on store credit as the unit had already been replaced in order to complete the rennovation project.

Spot on , professional and supportive

Both Jack from customer support and Justine Watters were extremely helpful at all times and are a credit to the company.

Kevin Chambers.

Having ordered shower accessories from Bathshack, I had to cancel the order at the last minute. It wasn't a problem to do this & I would like to thank Brenda from customer support for sorting this quickly & efficiently.

Bought a bath mixer tap that turned out to be the wrong one. Bathshack and Sarah in particular were so helpful. Swap was arranged with minimum fuss, new tap arrived promptly.

I ordered 3 mirror lights from Bathshack and I'm delighted with them - they are fabulous! The ordering process on the website was seamless, and delivery was prompt and hassle-free. Excellent service from start to finish. I would definitely order from Bathshack again. Highly recommend

Great aftercare service, particularly from Brenda, sorted out a missing part straight away.

I wanted to return and exchange a mirror. I had a lengthy online chat with Jack L. He was extremely patient and helpful. I am not great and rather slow with online texting. He was courteous and professional throughout.
Thank you.

Bathshack were very helpful giving me info when I was ordering a shower, they were helpful when ordering it and when I had made a mistake on the order they were really accomodating in returning the item, and also in helping order the replacement. Thank you, it is not the first time I have used them and definitely won't be the last. Their quality is a high standard.

Sarah at Bathshack was extremely prompt, helpful and a pleasure to deal with. I would highly recommend both Sarah and Bathshack!

We bought a display toilet but unfortunately did not come with all parts. And when we went to ask they said they must not be needed otherwise would have been in box. But my plumber had to go and buy a seal and also couple of plastic screws. The cistern lid had to be altered to allow it to refill.