Everything was efficiently dealt with and delivery timescale was better than I had expected. The only downside which I guess Bathstop had no control over was the toilet seat was delivered by DPD in da... See more
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See what reviewers are saying
Mixed review!! This screen was bought to replace one previously installed, this was the closest match I could find. It wasn’t easy even for a professional bathroom fitter to follow the instructions... See more
First class service from Bathshop321. I was contemplating the purchase of a sink / worktop but needed specific measurements to ensure the unit would fit. I sent an email to Bathshop321 and received... See more
☺️ We are very happy! A complete new bathroom at a very reasonable cost. Everyone at Handforth were so good - helpful, pleasant and a joy to deal with. Particularly Cath and Jill who went to gr... See more
Company details
About Bathshop321
Written by the company
Bathshop321 is a family-run UK business offering a wide selection of bathroom suites and products for sale online including baths, toilets, basins & sinks at the best price possible prices.
We are The UK's Best Value Bathroom Shop.
We supply thousands of quality well priced, quality bathroom suites every month from market leading brands and help customers to design and choose products for standard bathrooms, wet rooms, compact & small bathrooms, en-suites as well as complete bathroom solutions.
Our Bathroom products come in a variety of styles including modern & contemporary suites, L and P shaped shower baths, corner, whirlpool and double-ended baths. We also have a range of accessories including wetroom & bath panels, concealed cisterns, taps, shower enclosures, vanity units and basins, bathroom heating and furniture.
Established in 2009, our underpinnings stem from over 40 years of experience in supply and manufacturing of stylish and affordable bathroom suites and accessories.
Our dedicated team of bathroom experts are on hand 5 days a week to ensure you buy the right bathroom products for your project; this is reflected in our ‘Rated Excellent’ Trustpilot score.
Just call 0330 053 6040 to speak to one of our friendly and knowledgeable UK team members..
*Subject to Terms and Conditions.
Contact info
Unit E9, Stanley Green Business Park, Countess Avenue, SK8 6QS, Cheadle, Cheshire, United Kingdom
- 0330 053 6040
- customer@bathshop321.com
- www.bathshop321.com
4.1
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Don't trust this company.
Purchased a shower screen over the phone to collect in their shop within a few days. Didn't receive any emails confirming delivery etc. Called them and they said its now not due in for over 2 months (nobody was going to let me know). I asked to cancel/refund and was told that was being put through. Again no email confirmation, no refund. Contacted again, was told that it had been requested to accounts team but there were some team members off. Again no refund and no emails, contacted again and was told same story, its been requested and should've been done, still no refund.
I wouldn't trust this company, never had such poor service and lack of communication.
July 1, 2024
Unprompted review
Reply from Bathshop321
Dear Customer. We have chased up the refund today, I can confirm it has been issued via our payment gateway and will be in your account shortly. As explained in your review, we've had significant changes to our accounts team recently which has caused the delay. Please accept our apologies for any inconvenience caused and assure you that this issue causing the delay was something completely outside our control. Regards. Bathshop321
Never delivered replacement
I ordered a black edge shower screen from this company, the wrong colour order was delivered. I spoke to someone on the phone who stated they would organise collection and deliver the new shower screen on Monday. A few days later a man came to collect the shower screen but no replacement was delivered ? Company then stated that a new shower screen would be delivered on Tuesday, I took another day off work and rang the company to check, they started it wasn’t being delivered until Thursday. On Thursday I had a message with delivery times, took another day of work…. yet again not delivered. I rang the company who stated the item was not getting delivered that day and could not tell me why. They said they could schedule another delivery for the next week but they suggested a refund. Therefore I cancelled my order. 4 days off work in total and no shower screen, do not buy from this company.
July 19, 2024
Unprompted review
Reply from Bathshop321
Hi there.
I'm sorry to hear that you had a negative experience with Bathshop321. We do not aim to treat our customers in such a way, but we would love to hear about what we can do to help out in the future and also chase this up to see exactly what lead to this breakdown in service.
Can you please send us an email over to customer@bathshop321.com with your name or order number as the subject and we will look to get back to you ASAP to discuss this matter.
Bathshop321
Reply from Bathshop321
Hi there!
Thank you so much for your 5 star review. We are very happy that we were able to provide you with a 5 star service and we hope to see you again in the future.
Bathshop321
Reply from Bathshop321
Hi there!
Thank you so much for your 5 star review. We aim to provide every customer with quality products and quality service, so we are glad to hear that we achieved this with you.
We look forward to seeing you again in the future.
Bathshop321
DO NOT BUY. SCAMMERS. NO STOCK. NO CUSTOMER SERVICE
DO NOT BUY. SCAMMERS. AWFUL CUSTOMER SERVICE. Purchased a bath with panels 10-6. Delivery 20-6 PANEL ONLY. NO bath??? Said...delivery next week, then an email, sorry 4 weeks!!!! Asked for a refund...they want their panels back. Fine. Picked up 5 days ago, I've sent about 6 emails asking where my refund is (as they wouldn't until the panels were returned) and NOT ONE REPLY. Not even a ' it will be refunded within 5 working days'. NOTHING. SCAMMERS. DO NOT BUY FROM THIS COMPANY.
July 9, 2024
Unprompted review
Reply from Bathshop321
Hi Mitch.
I'm sorry to hear you had a negative experience with Bathshop321. From what I can see from your review it seems like you are very unhappy with the level of service you received and I have done some investigating to see what went wrong.
If you would like to send me over an email to Customer@bathshop321.com with your name in the email subject then I would like to have a more detailed conversation with you to find out exactly what has gone on here.
We hope to speak to you soon!
Bathshop321
bought a 2 in 1 toilet sink
bought a 2 in 1 toilet sink. excellent customer service, price was cheaper compared to other shops.
June 6, 2024
Reply from Bathshop321
Hi there!
Thank you so much for your 5 star review. At Bathshop321 we set our prices to beat the competition and not skip on quality. We are so glad that you found of business to fit your needs and we look forward to seeing you again in the future!
Bathshop321
wonderful
Extremely helpful staff, knowledgeable about their ranges including sale and clearance items .Ex show room shower dismantled and loaded into car for me - wonderful.
June 27, 2024
Reply from Bathshop321
Hi there!
Thank you so much for your 5 star review. We only employ the most helpful staff here at Bathshop321 to ensure the level of customer service we deliver is 2nd to none. Anywhere we can go the extra mile and help our customers is something we pride ourselves on.
We look forward to seeing you again in the future!
Bathshop321
Excellent items at great value
Excellent items at great value. Brilliant assistance. Quick and easy!
June 6, 2024
Light at the end of the tunnel!
I had originally ordered a shower cubicle from Mano Mano, It is a long story please read their website for any more information on how bad the service was. However, I source the product had come originally from Bathshop321. As the parcel has not arrived from the other company? I enquired this morning directly to Bathshop321 and spoke with Mike Murphy. He has literally renewed my faith in online shopping. Mike could not have been more helpful and understanding of the situation He has arranged to send out a replacement product, (as the first never arrived) for the first available delivery on Monday the 17th of June.
So a big shout-out to Mike Murphy, for his polite and courteous customer-service; here’s hoping the delivery company doesn’t let you down. Thank you!
June 14, 2024
Unprompted review
Staff where extremely helpful.
Staff where extremely helpful.
Item where responsibly priced
May 25, 2024
They having good design all the time…
They having good design all the time ready to take
May 25, 2024
Good price but went to collect and…
Good price but went to collect and found it had not been ordered they found me a bath but had no shower screen. they are going to deliver it this week.
May 18, 2024
They are advertising products that they…
They are advertising products that they don't have in stock, Take payment and wait until you inquire why your item is late to tall you that its not in stock.
I bought a bath from them which was advertised on monomono , after 7days fore my inquire I have got a email saying that they don't have it in stock they are expecting it by June
May 14, 2024
Unprompted review
Great help and advise from staff.
April 26, 2024
Helpful staff and good product
Helpful staff and good product - will use this company again
April 22, 2024
Great prices, friendly helpful staff, no fuss.
Great prices, endless choice of stock.
Friendly helpful staff, no fuss ordering, fast delivery.
Very happy customer.
April 16, 2024
Don't keep their word
From my recent experience I cannot recommend this company. I bought a shower screen from them and when fitter saw it he told the it was the wrong size. I contacted the company and they agreed to collect it even though it was 30 days from date of delivery but only by a few days. I thought great, a co that cares about its customers and will be flexible to help. However, next day they emailed me and reneged on their promise which is very bad business practice. I would advise people to be very wary of buying from them and there are many other bad reviews on here and I wish I'd read them before buying the item.
April 19, 2024
Unprompted review
Reply from Bathshop321
Hi Anthony, thank you for taking the time to leave us a review. We apologise for the initial error for which we did apologise profusely.
You bought the wrong item -this was your mistake. We did also offer to refund the item should you return it yourself which is in addition to your statutory rights. I feel you are being a little negative to then give a company 1* for adhering to our T&C's and your statutory rights.
Really good
Really good, competitively priced for good quality items, had most things we needed to takeaway and the rest was delivered quickly, very accommodating delivery guy, can't praise him or the company enough
March 23, 2024
Reply from Bathshop321
Thank you very much for a great review. We're pleased you are pleased!!
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