BMS Technologies LTD Reviews 

1,317
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 171 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, highly competitive pricing, and reliable quality across the entire product range. Consumers often mention that the support staff is extremely helpful, providing prompt assistance, friendly communication, and expert guidance whenever needed. However, some people mentioned experiencing frustrating delivery delays and a noticeable lack of proper communication from the courier services. A few reviewers also stated receiving damaged or improperly handled packages that leaked liquid during transit. Additionally, a small number of customers noted service issues and delays when dealing with faulty items.

What people talk about most

Product

People report positive experiences with product, highlighting competitive pricing and impressively fast... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting fast shipping times and well-packaged... See more

Price

Customers consistently note positive experiences with price, highlighting that the products are significantly... See more

Service

Reviewers mention positive feedback about service, frequently highlighting extremely friendly staff, helpful... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, extensive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Price and availability excellent. I’ve not given 5 stars because there was no tracking available and the only way to get assistance was from the trade phone number. Delivery was 5 working days which... See more

Rated 5 out of 5 stars

Renault in Gloucester tried to scam me (twice) by wanting to charge nearly £400 for a battery. I went to Battery Mega Store and bought a far better Bosch that 100% matched the codes from Renault. 2nd... See more

Rated 4 out of 5 stars

Easy to order, planned delivery date was quite soon after ordering. When it was eventually delivered, I found the battery well packed, undamaged and seemed to be well charged. However the company wa... See more

Rated 5 out of 5 stars

Wow, what an I say. Their offer of a quality brand stop start battery was 40% cheaper than their on-line competitors. The order once received was despatched next day and arrived the following day by... See more


Company details

  1. Battery Store

Written by the company

UK-based power company specialising in electrical solutions ranging from batteries for cars, caravans and mobility scooters all the way to industrial off-grid setups including solar panels, lithium-ion batteries and top-end inverter-chargers.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,317)

163 reviews in the last 12 months

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Rated 4 out of 5 stars

Good service but need option to shop in one parcel

Good service, well packed and would definitely use again. Although deducting one star as since parts of my order had different shipping dates they wanted to charge me 3 shipping fees (£22.50). So I made the order above £150 to get free shipping and they waited until all items were in stock and sent one parcel. Why isn't there an option to do this with smaller orders?

May 5, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Ian,

Thank you for your review — we’re really pleased to hear you were happy with the service.

We appreciate your feedback regarding the delivery charges and the option to combine shipments. It’s a valid point, and something we’ll certainly take on board as we continue to improve our service.

Thanks again for your order, and we hope to hear from you again

– BMSTechnologies

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Rated 5 out of 5 stars

I have used BMS Technologies for…

I have used BMS Technologies for vehicle batteries for a long time and always had good service and a fair price. A true test of a company is how they deal with an issue, even when it's not there fault.

I ordered a battery for my defender and it arrived promptly as always. I discovered that it would not fit in the battery box, returning the battery they checked against the vehicle registration to confirm it was the correct specification, which it was. I showed the battery I had removed as a pattern and within 5 minutes they produced an identically sized battery, I paid and was on my way.

The refund for the original battery was in my account within two days. What a first class company with customer service that a lot of companies could learn from.

April 28, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Matthew,

Thanks for taking the time to leave such a great review — we really appreciate it.

Situations like that aren’t always ideal, so we're glad to hear the team could turn it around without too much disruption and get you back on the road.

We look forward to hearing from you again! 😊

– BMSTechnologies

Rated 5 out of 5 stars

Handled my warranty claim very professionally

I had to make a warranty claim on a battery I had bought from BMS. I called in and was dealt with Kieran, who was very helpful. He explained the process, I provided the information and my replacement battery was provided very promptly. Very impressed with the service, will use BMS again.

April 30, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Paul,

Thanks for taking the time to leave us a review — really glad we could get everything sorted for you quickly. I’ll make sure Kieran sees your comments.

If you ever need anything else, just give us a shout 😊

–BMSTechnologies

Rated 5 out of 5 stars

feedback

Quick, efficient and friendly service

April 30, 2026
Unprompted review
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Reply from BMS Technologies LTD

Hi David,

Thank you for the 5* review, we really appreciate you taking the time to leave it!

-BMSTechnologies

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Rated 5 out of 5 stars

Easy to use

Easy to use, excellent payment options, quick dispatch

April 28, 2026
Unprompted review
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Reply from BMS Technologies LTD

Hi Rachel,

Thank you for the review! We really appreciate it.

Rated 5 out of 5 stars

Great service kept informed at all…

Great service kept informed at all stages confirming my delivery date approx time of delivery

April 20, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Chris,

Thank you for the kind review! Glad to hear you had a great experience 😊

-BMSTechnologies

Rated 5 out of 5 stars

As Tina Turner would say, simply the best

Where do I start at the beginning? Five star Service with five star technical support thank you Ryan five star prices they will not be beaten on any victim product and your point from backbone Victron energy in the UK they are the largest distributors and the best distributors so helpful free Delivery which is unheard of now and their backup service is five star as well so thank you very much. What more can I say if you’re gonna buy Victron buy from these guys because they are simply the best.

April 24, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi,

Thank you so much for the amazing review—it really means a lot! I’ll pass your kind words on to Ryan too, he’ll appreciate it.

We’re really glad you’re happy with the service, pricing, and support. if you ever need anything else, we’re here to help!

-BMSTechnologies

Rated 1 out of 5 stars

Very poor service .

Very poor service .
I was waiting 2 days for the battery and when I rang BMS I was told unfortunately the courier had not even collected it from there depot - unbelievable that no one follows up orders to confirm dispatch 🤷‍♂️
AVOID !

April 24, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Mike,

We’re really sorry to hear about your experience — that’s not the level of service we aim to provide.

Unfortunately on this occasion the courier didn’t collect the parcel as scheduled, which we appreciate is frustrating when you’re waiting on an order. As soon as this came to light, we offered a redispatch or a full immediate refund to resolve this.

We completely understand your disappointment and will be reviewing this with the courier to help prevent it happening again. If you need any more information, please feel free to get back in touch.

-BMSTechnologies

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Rated 5 out of 5 stars

Proper Job

My friend recommended your company to get a battery from. I was impressed as the site gave me 10 different options for my car, where as other sites were giving me only two options. Delivery was next day and the price was just right.
Il deffo be a returning customer.
5 years guarantee on the battery happy days

April 22, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Rory,

Thank you for leaving such a nice review! We really appreciate it and look forward to hearing from you again :)

-BMSTechnologies

Rated 1 out of 5 stars

Horrendous

Horrendous. Don't be fooled by all the 5 year warranty nonesense.
They will wriggle out of it - no matter what.
They trade on ebay under bmstechnologiesltd, so maybe checkout their feedback there before buying - 119 negative or neutral feedback in 12 months!
Con men (and women eh Bryannah)
Here is what google AI says: 'BMS Technologies Ltd has received mixed reviews, with only 32% of employees recommending it to a friend and a similar percentage expressing a positive business outlook. Many reviews highlight issues with customer service and product quality, suggesting potential customers should proceed with caution'
Hi all.
This company tried to flag my review as 'defamatory content' just because they don't like an honest review from my personal experience.

April 22, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi,

We’re sorry to hear you’re unhappy with the outcome and would like to clarify the decision based on the key test results.

The battery showed a voltage of 11.25V and an internal resistance reading of 24.24 mΩ. Both values are clear indicators of a heavily discharged and degraded battery.

As outlined in our warranty terms, batteries must be tested in a sufficiently charged state (minimum 12.1V) to determine whether a genuine manufacturing fault is present. Results below this level indicate the battery is undercharged, meaning the test is not valid for warranty purposes.

Additionally, elevated internal resistance at this level is widely recognised as a sign of damage caused by deep discharge or improper charging conditions. These are excluded under warranty, as they are not manufacturing defects but issues related to use and operating conditions.

All battery manufacturers and suppliers—including ourselves—apply similar warranty exclusions. This is standard across the industry, as conditions such as deep discharge and improper charging cause irreversible damage rather than faults in manufacture.

We understand this situation is frustrating and are happy to provide further clarification if required.

We would also highlight that we have an incredibly high rate of 5-star reviews and many successful warranty claims from our customers.

— BMS Technologies Ltd

Rated 5 out of 5 stars

Excellent Warranty Service

Purchsed a Hankook 100A 850CCA battery 18 months ago and despite being on a Ring RSC612 12A Smart Charger when not it use, it just completely died, went from 850CCA to 460CCA to 100CCa to 0CCA in 6 days.
Kieran at BMS was very good, took me through the warranty process with no fuss and one week later I took delivery of a replacement battery.
First class hassle free service.

April 20, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Dave,

We are delighted to hear you had a great experience and we really appreciate you leaving such a kind review - thank you.

-BMSTechnologies

Rated 5 out of 5 stars

Great experience

Great experience, easy to find the battery I needed, ordered and delivered next day... For a great price... What's not to like... Wish all my online purchases went this smoothly.

April 21, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Christopher,

We really appreciate you taking the time to leave such a nice review! Thank you

-BMSTechnologies

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Rated 1 out of 5 stars

Complete scammers

Complete scammers, didn't send an item till after I made a non delivery complaint and told them not to send it. Did a return through Ebay with full tracking and they said I didn't return it. Had to get Ebay to step in and they reviewed the return and surprisingly fully refunded me as it was delivered. You may save a couple of quid using these scammers but in the long run it will cost you a lot of time and aggravation, your best off using an alternative company. COMPLETE SCAMMERS.

March 25, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hello,

We sincerely apologise for the confusion and frustration this situation has caused. After reviewing your case, it’s clear that the return had already been completed, but due to an internal system error on our side, it was not showing correctly at the time of our previous message.

We completely understand why this was upsetting, and the concern this may have caused you. This was a genuine mistake and not reflective of our usual standards of service.

We take our reputation very seriously and always aim to provide a reliable and transparent experience. Your feedback has been noted, and we are already taking steps to ensure this kind of issue does not happen again.

Kind regards

Rated 5 out of 5 stars

Excellent value & service

Excellent price, great service, and only a few hundred metres off the M5

April 7, 2026
Unprompted review
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Reply from BMS Technologies LTD

Hi Pete,

Thanks so much for the great review, we really appreciate you taking the time to leave it.

Kind regards,
BMS Technologies

Rated 5 out of 5 stars

Battery was delivered very quickly and…

Battery was delivered very quickly and was very well packed.

April 10, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Leonard,

Thanks for the lovely feedback, really appreciate it. Great to hear the battery arrived quickly and glad it arrived safely and met expectations.

Kind regards,
BMS Technologies

Rated 5 out of 5 stars

Best price anywhere

Best price available, couldn't fund the same thing cheaper anywhere else and despatched as promised.

Perfect and as expected

April 9, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi Dan,

Really appreciate you leaving a review, thank you. Always good to know the overall experience was a positive one 👍

Kind regards,
BMS Technologies

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Rated 3 out of 5 stars

The product has not arrived however…

The product has not arrived however I've received an email saying the order is completed.

Not able to review something and a service that has not been supplied

After your system is modified so I receive a 'completed' email after delivery I will happily update the review.

I've previously bought an item from BMS through eBay and was impressed by the speed of delivery plus the price was competitive.
Hence I went straight to them to order this item. Again the price was good.

....and Trust Pilot - this was a 'prompted' review so please update the label below

April 7, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi,

Thanks for taking the time to leave your feedback — and I’m really sorry for the confusion here.

It definitely doesn’t sound right that you’ve received a “completed” email before the item arrived, so we’d like to look into this properly for you. Sometimes this can be down to how the order status is updated in the system, but we’ll need to check the specifics of your order to see exactly what’s happened.

Would you please mind sending over your order number to salesteam@bmstechnologies.co.uk If you have any tracking details or emails you’ve received, that would also really help us investigate this quickly.

As soon as we have that, we’ll get this checked with our dispatch team and make sure you get a clear update.

Thank you

Kind regards

Rated 3 out of 5 stars

O was promised next day delivery…

O was promised next day delivery (Thursday) now I'm told delivery will not be until next Tuesday!!!
Not very good is it?!

April 2, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi,

We are really sorry about this — we completely understand how frustrating this can be, especially after expecting next day delivery.

Your order was delayed over the Easter period and didn’t arrive as quickly as it should have. We know that’s not the level of service you expect from us, and are really sorry for the inconvenience this caused.

Thanks for your patience, and apologies again for the delay.

Kind regards,
BMS Technologies

Rated 5 out of 5 stars

I Can not thank Callum enough

I Can not thank Callum enough! He went above and beyond to help, to make sure I was satisfied before leaving the store. He was extremely thorough and very professional. 5 ***** service all round … Thankyou Callum you are a credit to the company! :-)

March 26, 2026
Unprompted review
BMS Technologies LTD logo

Reply from BMS Technologies LTD

Hi,

Thank you for taking the time to leave such a kind review.

We’re delighted to hear about your positive experience with Callum. We’ll make sure your feedback is passed on to him.

We look forward to seeing you again in the future.

-BMSTechnologies

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