BatteryStation.co.uk Reviews 

2,352
TrustScore 3.5 out of 5

3.5

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Rated 2 out of 5 stars

Ordered on Wednesday PM for next day delivery with Parcelforce. Was finally received the next Monday. The item was actually sent via FedEx using a third party broker making tracking and delivery o... See more

Rated 5 out of 5 stars

Fantastic! My car key fob battery died yesterday and my spare was already dead. Stupid, I know! Anyways I got onto the BatteryStation website, ordered online and paid for Next Day delivery at 3pm ye... See more

Rated 5 out of 5 stars

Ordered pk4 Duracell DL2032/CR2032 Coin Cell batteries (for desktop PC CMOS battery replacement) + pk4 Duracell Optimum AA batteries (for firesafe digital keypad) before 4pm. Paid £2.45 for UK Economy... See more

Rated 3 out of 5 stars

Ordered 4 x 24 pack varta batteries batteries for a specific reason. Batterystation chose to substitute paper 8 packs instead without asking. Poor service really if there not in stock don’t sell t... See more

Company details

  1. Battery Store

Written by the company

Battery Station takes pride in supplying a wide range of domestic, commercial and rechargeable batteries to the UK, Ireland and Europe. Orders placed by 4pm are dispatched the same day. Most orders arrive the next day and guaranteed next day shipping is available.


Contact info

3.5

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 24 hours

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3.5

All reviews

(2,352)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value, service & delivery.

Ordered batteries of various sizes/power. Good value, easy checkout, well packaged, and fast delivery.

Service is also good, as I queried about some batteries that were out of stock and received a very quick response, with the invite to advise which batteries were needed via email, so that I could pre-order.

Overall very happy and would definitely recommend.

April 19, 2021
Unprompted review
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Rated 5 out of 5 stars

Turned a negative into a positive

Customer service is exemplary.

Courier didn't deliver when they said they would. I received a very prompt response and explanation, on the weekend, from Battery Station. Courier then said they'd delivered when they hadn't. Again, Battery Station replied promptly and sent out a replacement package. When package from first courier finally arrived, I notified Battery Station and they arranged to collect replacement package with no further action needed from me.

Basically, their great customer service turned what was rapidly becoming an negative experience (due to issues with one of their couriers) into a positive one.

April 14, 2021
Unprompted review
Rated 5 out of 5 stars

Exactly what you want

Ordered a battery I couldnt find get in bricks and mortar stores nearby. Decent price and very speedy delivery. Would use again.

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

Spot on

Ordered some batts on a Monday.. arrived on the Wednesday.. What more can you want!!

April 7, 2021
Unprompted review
Rated 1 out of 5 stars

I placed an order on the 6th April way…

I placed an order on the 6th April way before 4pm and paid £6.49 for next day priority delivery. On the 7th April I received a message saying, Your parcel has been delayed due to an unexpected issue in your area. When trying to find out more I come to a dead end. On trying to ring you again a dead end. As I have not received the service I have paid for I request a full refund for the next day delivery and an update to what is happening with my order. I await your reply as I have already tried to ring to speak to someone to no avail.

Being as I cannot reply to your comment below I will add to my above review.
Funny enough the message on the DPD website tracking said There was a problem with this parcel before I contacted you. So I firmly believe it was sent back to you before I made contact with yourselves. I await the full refund and will never use or recommend your company again!!!!!

April 7, 2021
Unprompted review
BatteryStation.co.uk logo

Reply from BatteryStation.co.uk

Dear Mrs Coulton,

You have left a negative review within a few minutes of emailing us, and sending us a message on Facebook. You did not give us 5 minutes to reply to you.

I completely refute your claims that we are not a reputable company and I find your review very unreasonable. The delivery method you selected is show with a very large notice that explains there are currently delays of a day from time to time due to Covid related issues (staff self isolation). This has happened at the Middleton depot. We have been very clear about that on our checkout page were we display a very large notice about it.

Yet you chose to ignore this notice. As we will be advising you directly in response to your email, we have recalled the parcel from DPD and have refunded you in full.

Yours sincerely,

The BatteryStation.co.uk Customer Service Team.

********

In response to your edited reply, your claim that the parcel was already returned to us is a completely untrue frivolous claim. As I explained to you, the issue was at the Middleton depot and was a 1 day delay. You were advised of the delay by DPD, not us. Why would we request a return to sender on an order that had no issue? Your claim does not even make sense. Only once we had read your email and review, did we request a return to sender.

The refund has been made as we've advised and it is back in your Paypal account, please check there so you are not waiting. If you made the payment via PayPal with a card, then you need to contact PayPal to ask how long it will take for it to go back to the card, however your PayPal account

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Rated 5 out of 5 stars

Spot on service

I went to Batterystation because I wanted LR1s which your average shop does not stock. Bought some AAs as well. The prices seemed reasonable and the products were delivered the next day which I had not paid for, so top marks.

February 16, 2021
Unprompted review
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Rated 5 out of 5 stars

Fantastic Service

The price of the batteries sold here represents fantastic value to money in my opinion. The delivery was also very prompt. I would recommend BatteryStation to anyone and will be purchasing further batteries.

February 4, 2021
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Rated 1 out of 5 stars

BUY ELSEWHERE

this is the second order with this company, the first order was sent short of required quantity and the second order was completely different than what i had ordered and took 7 days to arrive. USELESS

February 4, 2021
Unprompted review
BatteryStation.co.uk logo

Reply from BatteryStation.co.uk

Dear John,

We had already refunded your order in full as it looked like Hermes had lost your order. They did deliver finally today and the items delivered were not correct. Please accept our apologies for the mix-up which was a simply packing mistake on our part, at a very busy time of year.

As your order had already been refunded in full, and you've been advised you may keep the products you received, you are not out of pocket at all.

Yours sincerely,

The BatteryStation.co.uk Customer Service Team.

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Rated 5 out of 5 stars

Wouldn't go anywhere else

I started with Battery Station because other online suppliers were sending me nothing but fakes and knock-offs. All BS stuff seems genuine. Prices and service are good and I've stuck with them.

December 9, 2020
Unprompted review

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