Sammy is awesome 🤩 I called to cancel my subscription, I was frustrated, my voice was raised when I was explaining why I’m cancelling. She calmly listened to me, empathised and efficiently fixed my p... See more
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Reviews shaping this summary
I recently tried the coffee subscription and as much as it wasn't for me i still highly rate the company by the impression given by Quentin from their Customer Service team during the call i made to... See more
My intension was to cancel my subscription but on speaking to Mikhaila she gave me a wine offer I could not refuse. As a customer service agent she is exceptional at her job. I am not one to change my... See more
I spoke to Simeon as i needed to postpone my membership due to financial.commitments..it was 100% exceptional service and was helpful and had empathy..friendly and due to how he dealt with my enquiry.... See more
Company details
About Beer52
Written by the company
Beer52 is the UK's most popular craft beer club, based right in the historic heart of Edinburgh, where brewing has a long and rich tradition which we’re proud to be a part of.
Each month we send you out a carefully, curated case of the finest craft beers to enjoy - tailored to your tastes and sourced from the best independent microbreweries from around the world.
In a nutshell, we’ve made it our mission to build and foster a community of people who’re just as passionate about craft beer as we are, we’re committed to finding the world’s best craft beers and broadening your beer horizons with some unique and exciting flavour profiles, straight to your door!
You’ll get to enjoy a few extra goodies each month too! Come behind the scenes at the world’s most exciting breweries each month with your included issue of Ferment magazine, join us as we travel the world, navigating the exciting world of craft beer, with some snacks for good measure.
For more information, see our FAQs: https://www.beer52.com/faq
Or if you need to get in touch then please reach out to us via https://www.beer52.com/help
Winner of SIBA: Best Independent Beer Retailer of the Year 2016, Winner of Business of the Year 2016 at Startups.co.uk. Winner of Buchanan Awards: Overall Business of the Year 2016 and Growth Business of the Year 2016
Each month we send you out a carefully, curated case of the finest craft beers to enjoy - tailored to your tastes and sourced from the best independent microbreweries from around the world.
In a nutshell, we’ve made it our mission to build and foster a community of people who’re just as passionate about craft beer as we are, we’re committed to finding the world’s best craft beers and broadening your beer horizons with some unique and exciting flavour profiles, straight to your door!
You’ll get to enjoy a few extra goodies each month too! Come behind the scenes at the world’s most exciting breweries each month with your included issue of Ferment magazine, join us as we travel the world, navigating the exciting world of craft beer, with some snacks for good measure.
For more information, see our FAQs: https://www.beer52.com/faq
Or if you need to get in touch then please reach out to us via https://www.beer52.com/help
Winner of SIBA: Best Independent Beer Retailer of the Year 2016, Winner of Business of the Year 2016 at Startups.co.uk. Winner of Buchanan Awards: Overall Business of the Year 2016 and Growth Business of the Year 2016
Our Mission
Written by the company
Contact info
8 Melville Crescent, EH3 7JA, Edinburgh, United Kingdom
- 0131 285 2684
- www.beer52.com
4.5
Excellent
102K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Quentin 5/5 customer service
Quentin was so friendly, chatty and very helpful, great customer service!
July 24, 2026
Unprompted review
Hayley was friendly and great
July 23, 2026
Unprompted review
Polite and friendly service …
The conversation was friendly and enjoyable and I never felt under undue pressure to continue my subscription .
Because of this I may come back to Beer52 sometime in the future or recommend them to friends .
July 22, 2026
Unprompted review
Smooth cancellation (finally)
This review is purely for the cancellation experience, not a general purpose review as I don’t want any negative to reflect badly on the person who helped me with my cancellation process.
I’ve been trying to cancel for awhile as the price has got quite high. The beers are great, but it’s unsustainable.
The agent I spoke to was very helpful, handled it pretty much straight away. From previous attempts at cancelling this was quite refreshing.
I fully get the other agents are trying to do customer retention, but it was nice to finally be able to sort this out.
July 22, 2026
Unprompted review
Samantha was really polite
Samantha was really polite, friendly, great to talk to and quickly helped me fix what I needed done.
July 23, 2026
Unprompted review
Absolutely shocking service don't go…
Absolutely shocking service don't go with these. They make it difficult to cancel your order. Really difficult. Its expensive and awful customer services
July 23, 2026
Unprompted review
I spoke to Simeon as i needed to…
I spoke to Simeon as i needed to postpone my membership due to financial.commitments..it was 100% exceptional service and was helpful and had empathy..friendly and due to how he dealt with my enquiry..i will remain as a member and continue to order...i have spoken to Customer Services before and had nothing but ourstanding quality service..highly recommend for quality of products...Lagers, Coffee, Wine and Whiskey and.the.reach.out.of.items never tried before from various countries..
July 23, 2026
Unprompted review
Had the coffee subscription for several…
Had the coffee subscription for several months and really enjoyed the product. Reduced my coffee consumption lots so decided to cancel my subscription. Customer service by Mikhaila via the phone was so friendly and helpful without being pushy about cancelling the subscription. Would order from again.
July 23, 2026
Unprompted review
Outstanding Support from Customer Services
I wanted to cancel my subscriptions today and received very helpful and friendly assistance over the phone. The customer service representative (L) took the time to explain the latest offers available on my account, including the discounts I was eligible for including delivery charges. He also asked about my previous orders and whether I was happy with the products I had received. I explained that I had not tried all of the wines and beers thus far but the special sparkling wine remained in the fridge for a special occasion. He even took the time to gather more information about a certain whiskey to inform myself about it which was a lovely touch and as the customer I did feel that there was a time limit to our conversation.
Although I decided not to renew one of my subscriptions, he simply reminded me of the value of the current offer without making me feel pressured in any way. He clearly explained all of my options, allowing me to make an informed decision. We even shared a laugh during the conversation, which made the experience feel genuine and personable. It was refreshing to speak with someone who focused on providing excellent customer service rather than simply trying to upsell, as is so often the case with many companies.
Thank you for some wonderful products and keep up the good work
July 23, 2026
Unprompted review
speedy delivery overall lovely beers
speedy delivery overall lovely beers, 6 out of 8 hit the spot
July 15, 2026
Unprompted review
Dealt with my issues professionally and…
Dealt with my issues professionally and efficiently. Many thanks,
July 23, 2026
Unprompted review
Quentin made the call super smooth
Quentin made the call super smooth - no pressure at all. He’s a great conversationalist. Great guy
July 23, 2026
Unprompted review
Joe was very helpful taking the time to…
Joe was very helpful taking the time to explain all of my options. He was polite and and very willing to deal with my concerns. Excellent experience.
Thomas L
July 23, 2026
Unprompted review
Great customer support from Simeon and the Beer52 team
Great customer support - shout out to Simeon, who was incredibly helpful in discussing my subscription and finding the best deals for me. Excellent service, and would definitely recommend to anyone looking to sample some great beers from around the world
July 23, 2026
Unprompted review
Good customer service +
Friendly, helpful staff.
Reward points earned over time.
Once got a package damaged in transit - immediately sent out replacement before I even realised.
Great beers and variety.
July 23, 2026
Unprompted review
I spoke with malavika and she was very…
I spoke with malavika and she was very helpful.
July 23, 2026
Unprompted review
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