Begg Shoes Reviews 

889
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, noting that their online orders arrive promptly and in pristine condition. Consumers are also genuinely impressed by the wide selection of quality footwear available and the smooth ordering process. Many people warmly appreciate the wonderful personal touches, such as custom handwritten thank-you notes included inside the packages. However, some customers also noted minor issues related to delivery logistics, incorrect address details, or product returns. A few reviewers experienced occasional minor hiccups involving damaged packaging or requiring specific size adjustments during their shopping journey.

What people talk about most

Product

People report positive experiences with product, highlighting the great selection and excellent quality of... See more

Delivery service

Consumers find delivery service to be consistently positive, highlighting remarkably fast shipping times and... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and efficient staff both... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy online ordering and competitive... See more

Staff

Customers had positive experiences with staff, consistently highlighting their friendly, helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was after a pair of Sketchers Sandals which no-one else had in stock. After a general search Begg shoes did have them in stock, From order to delivery everything was simple quick - so pleased I am... See more

Rated 5 out of 5 stars

Bought a pair of cream Tamaris Raynor sandle from Beggs size 6.Unfortunately the number of my house wasn’t on my address so the PO returned the parcel. I phoned up the service line & a very helpful pe... See more

Rated 5 out of 5 stars

Begg's website has a really good range of footwear. I ordered a pair of boots and a pair of trainers. Both arrived promptly via Royal Mail to Northern Ireland. I returned the trainers - all the neces... See more

Rated 5 out of 5 stars

Great choice of sandals from lots of brands, ease of ordering and very speedy despatch and delivery. Personal note included from the despatching store makes a difference. I've ordered previously fr... See more


Company details

  1. Shoe Store
  2. Handbags Shop

Written by the company

Begg Shoes has been selling high quality, great value footwear for all the family since 1866. We are one of the oldest running multi-channel footwear retailer in the UK and pride ourselves on offering great product and first class customer service. Over nearly 155 years the business has evolved from a UK based shoe manufacturer to a shoe retailer.


Contact info

4.9

Excellent

TrustScore 5 out of 5

889 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(889)

187 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Completely trouble free purchase and the shoes are great. Personalised message in the well packed parcel. Excellent and highly recommended.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Old Bones

The last pair of clogs that I bought only lasted 30 years, so if these last as long I will make old bones(110). So pleased with them. I have treated them very harshly but they are wonderful, just sorry that I probably won’t be buying another pair. Thank you I cannot sing your praises enough.

April 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Received the clarks shoes within a 2/3…

Received the clarks shoes within a 2/3 days plenty of choice not used this company before
Lovey personal note in the box which was a nice gesture
Unfortunately I needed to send back slightly too tight but returns was easy to follow cost of £3 to be deducted from my refund

April 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant!

Absolutely brilliant service from this company. The order arrived within a couple of days - and I ordered over the week-end! Nice personal touch too, with a note in the box when they arrived. Hadn't used this company before so was a bit nervous - but they are reliable and clearly friendly, which is a bonus. Would shop with them again.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

The Best customer service

Went into the shop and tried on so many shoes and the staff member who served me could not have been more helpful. She then organised for a pair to be sent to my home for free to try with an option to return for a small fee, or take back for free. She could not have been more helpful. The shop had so many really nice good quality shoes

April 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Company

Excellent Company. Not purchased from this Company before but now I have found them I will purchase again. A little note inside the shoe box with the name of the person who sent them was a nice personal touch.
Thank you

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

First Class Personal Service

This is a long established family firm giving personal friendly service. As I live at the other end of the country I can only purchase via mail order and have found delivery to be extremely quick. Refunds are also processed quickly. Keep up the good work.

April 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

I ordered the shoes online because I could not get them locally in London. Ordered on Thursday and they arrived on Saturday - excellent service, free delivery and a short handwritten note in the parcel was an appreciated personal touch.
I am impressed by the range of shoes offered on the website and will definitely buy from them again

April 11, 2026
Unprompted review

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