My heater arrived faulty not that I realised this until I tried to use it and the heater bar made the on/off button extremely hot. I sent a photo to customer service & within a few days a replacement... See more
Company replied
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Review summary
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Reviews shaping this summary
Excellent customer care. They could not have been more helpful. Delivered in 2 days despite my bank giving the wrong address Jo was especially helpful, one of the best companies that I've ever u... See more
Company replied
After nearly a years trouble free usage my Belaco heater ceased to work. I fully expected to have trouble with the company after so long a period of use, but the Customer Service I experienced was t... See more
Company replied
I don’t usually leave reviews, but this team earned it. I had a minor issue with my fan, and they sent out a replacement with zero fuss—no hoops, no delays, just professional and kind support. It’s ra... See more
Company replied
Company details
Written by the company
At Belaco, we are proud to be a trusted provider of high-quality and affordable home appliances across the UK. Our mission is to make everyday life easier, more efficient, and more enjoyable by offering a wide range of kitchen appliances and lifestyle products that combine innovation, reliability, and value. Our collection includes popular household essentials such as air fryers, microwaves, kettles, toasters, stand mixers, and sandwich makers, as well as practical heaters, fans, air conditioners, dehumidifiers, and vacuum cleaners. Each product is carefully designed to meet the needs of modern homes, helping you save time, reduce energy use, and enjoy greater convenience. At Belaco, we put quality first. All our appliances undergo strict checks to ensure durability, safety, and performance. Whether you are looking for a compact microwave for your kitchen, a powerful air fryer for healthier cooking, or a reliable heater to keep your home warm, Belaco offers a solution you can trust. With a strong focus on innovation, affordability, and customer satisfaction, Belaco has become a preferred choice for households across the UK. Explore our full range today and discover why so many families choose Belaco for their everyday home and kitchen appliance needs.
Contact info
United Kingdom
- info@belaco.co.uk
- www.belaco.co.uk
4.2
Great
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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Reply from Belaco
Thank you for your kind words and for ordering from us again! We're glad you’re happy with the product and our prompt delivery. We truly appreciate your support!
Reply from Belaco
Thank you for your great review! We're so glad to hear you're loving the blender. Enjoy!
Good products and reasonable prices
Good products and reasonable prices
January 29, 2025
Unprompted review
Reply from Belaco
Thank you for your kind words! We’re thrilled you’re happy with the products and prices. We appreciate your support!
Reply from Belaco
Thank you for your review! We’re happy to hear you’re satisfied with the price and delivery. We appreciate your support!
I had bought last year belaco portable…
I had bought last year belaco portable air conditioner and it is really amazing
January 28, 2024
Unprompted review
Reply from Belaco
Thank you for sharing your experience! We’re so glad to hear you’re enjoying your Belaco portable air conditioner. It’s great to know it’s been amazing for you!
Dehumidifier …
Really nice product excellent quality and very fast delivery
January 10, 2025
Unprompted review
Reply from Belaco
Thank you for the fantastic review! We're so glad you're happy with the quality and fast delivery. Your support means a lot to us!
Safety concern not investigated
Part of the airfryer basket melted while baking a potato, and it did not stop cooking. I noticed when the house filled with smoke and smelt of burnt plastic. To stop damage, I had to turn it off at the mains.
I received no response from the customer service email address, after multiple unanswered emailed I contacted them through instagram where they were responsive. I am very concerned that their sole focus was on proof of purchase, without which they said they wouldn't even look into this dangerous fault.
Once I found proof of purchase they refunded quickly, but I do not trust that they took this issue seriously or adequately investigated that it is not a serious safety issue with their airfryer.
December 8, 2024
Unprompted review
Reply from Belaco
Thank you for your feedback and patience. We sincerely apologize for the distress caused by the issue with your air fryer. Your safety and satisfaction are our top priorities.
As part of our industry practice, we request proof of purchase to help identify the product batch and ensure proper tracking. We understand that providing this information can sometimes feel like an extra step, and we apologize for any inconvenience caused. Unfortunately, the delay in receiving this proof of purchase did result in a delay in taking action on the issue.
Once we received your proof of purchase, we promptly reimbursed your payment and immediately began a thorough investigation into the batch. Our investigation concluded that the issue was isolated to your unit, and no other products from that batch exhibited the same problem. We also made sure to inform you of our findings through the Channel you have contacted us as soon as the investigation was completed.
Please rest assured that all our products undergo rigorous testing and are fully certified according to UK CA standards to ensure safety and quality.
We understand how concerning this experience must have been, and we truly appreciate your feedback. If you have any further questions or concerns, please don’t hesitate to reach out. We’re here to assist.
Great company to deal with
Great company to deal with, bought a humidifier for my home and I was pleasantly surprised at the quality of the product, does a great job, would deffo buy from theses as they have some great products
January 10, 2025
Unprompted review
Reply from Belaco
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you're happy with the dehumidifier and its performance.
Single person mini oven
Live alone. Got myself a Belaco mini oven. Ideal for ready meals for one, jacket potatoes 🥔 , chicken breast and even toasted sandwiches. Timer is the best bit put it on and walk away. ( after I got use to the settings). Love it. ❤️
February 16, 2024
Unprompted review
Reply from Belaco
Thank you so much for taking the time to leave this wonderful review! Its good to hear that Belaco Mini Oven has become such a handy addition to your kitchen. It sounds like you've mastered its versatility.
Replacement halogen heater was sent…
Replacement halogen heater was sent after the tubes were damaged by the currier.
Good - they resolved the problem immediately
Bad - I had to wait extra day to get the replacement
December 28, 2024
Unprompted review
Reply from Belaco
Thank you for sharing your experience. We’re glad we could resolve the issue quickly by sending out a replacement for your halogen heater. However, we’re sorry to hear about the initial inconvenience caused by the courier damage and the extra wait for your replacement.
I bought Portable air conditioner in…
I bought Portable air conditioner in summer, it came with complete window kit which was easy to set up. It ideal for small room but it is bit noisy which I think is normal for any air conditioner works with compressor
June 29, 2024
Unprompted review
Reply from Belaco
Thank you for your feedback! We're glad to hear you found the setup easy and that the portable air conditioner works well for your space. A bit of noise is indeed common with compressor-based units, but we appreciate your understanding. If you have any further questions or need assistance, feel free to reach out!
Bought a air conditioner in summer it…
Bought a air conditioner in summer it works really great and i can use as a dehumidifier as well. Thank you
August 21, 2024
Unprompted review
Reply from Belaco
Thank you for your feedback! We're happy to hear the air conditioner is working well for you and that you find the dehumidifier feature useful. Let us know if you need any help in the future!
This brand offers a diverse range of…
This brand offers a diverse range of high-quality goods, including kitchenware, home décor, and storage solutions. Customers frequently praise their products for their durability and aesthetic appeal, often highlighting the sleek and modern designs that fit well in various home settings. Additionally, Home Essentials is known for its exceptional customer service.Overall, Belaco stands out for its blend of quality products and strong customer support, making it a favourite among home enthusiasts.
November 20, 2024
Unprompted review
Reply from Belaco
Thank you for your thoughtful and detailed feedback! We’re delighted to hear that you appreciate the diverse range and quality of our products, as well as the sleek, modern designs that suit various home settings. Your recognition of our commitment to durability, aesthetic appeal, and exceptional customer service means a lot to us. At Belaco, we strive to create products and experiences that enhance your home, and it’s rewarding to know we’ve become a favorite among home enthusiasts like yourself.
Fast delivery/ economical product
It arrived on time. Smart, compact and economical dehumidifier
January 1, 2025
Unprompted review
Reply from Belaco
Thank you for taking the time to share your experience! We're delighted to hear that the dehumidifier met your expectations in terms of timely delivery, smart functionality, and compact, economical design. Your satisfaction is our top priority, and we're here to assist you with any further needs or inquiries. Please don’t hesitate to reach out if we can help in any way!
Reply from Belaco
Thank you so much for your wonderful review! its good to hear that you're enjoying your 2L air fryer from Belaco. Your feedback means a lot to us, and we're grateful for your support. Thanks again for choosing Belaco!
Don’t waste your money
Heater packed up today. Couple of weeks before Christmas - great!
The reason the are inexpensive is because they are cr@p.
Mine lasted a little over a year.
Don’t waste your money.
December 15, 2024
Unprompted review
Reply from Belaco
We’re sorry to hear about your heater issue, especially during the holiday season. Let’s get this sorted for you! Could you please check if your heater is still within the warranty period? If it is, you may be eligible for a warranty claim.
Arrived chipped although working ,I…
Arrived chipped although working ,I didn’t want to send it back because my 88 disabled mother needs it & was happy it’s working and keeping her warm, but I feel she shouldn’t of had to pay full price but since my last review the company has not only gave my mum discount but full refund 👍
November 19, 2024
Unprompted review
Reply from Belaco
Thank you for sharing your experience. We’re sorry the product arrived chipped, but we’re glad it’s working well for your mother and keeping her warm. It’s good to hear that your issue was resolved promptly, as we strive to address customer concerns quickly and effectively.
If there’s anything else we can assist with, please don’t hesitate to reach out.
AVOID!!!
AVOID!!!!
I’ve given it one star but really doesn’t deserve that ! If I could have given no stars I would !!
I bought a heater from Amazon in November 23 it stopped working in Feb 24 (just outside of Amazon’s 3 month return policy) !
I have been trying to contact someone ever since - Ive had one email reply and managed to speak to someone once who said they would send a replacement - back in April !
Appalling aftercare if anything goes wrong - trying to contact someone in so called customer services is like trying to juggle sand - impossible !
AVOID THIS COMPANY!
February 10, 2024
Unprompted review
customer service? whats that?
ordered a belaco steam cleaner on amazon, it arrived with none of the attachment parts - its taken me MONTHS to get any kind of response from them and they keep asking the same questions over and over again.
would not recommend this company as they have seriously bad customer service. wont be buying form them again which is a shame as the item wasn't cheap either.
edit: since writing this review i was sent the correct parts that i was missing but this was over 4 months later than when i had told them the part were missing. thank you for rectifying.
July 15, 2024
Unprompted review
Reply from Belaco
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused and the delays you experienced. Receiving an incomplete product is unacceptable, and we regret that our communication did not meet your expectations.
To resolve this promptly, please provide your order details or contact us directly at facebook.com/BelacoUK. We will look into this matter.
Your feedback helps us improve, and we truly value your patience and understanding.
TERRIBLE COMPANY
We brought a kettle through Amazon and within weeks the lid would not close and eventually fell off.
I complained through Amazon but the company Belacoe blamed me at refused to do anything and looking at there feed back on here I can see why
I would advise everyone NOT TO BUY ANYTHING FROM THE COMPANY there products are RUBBISH AND SO IS THERE CUSTOMER SERVICE
THE WORST PEOPLE IVE EVER DEALT WITH
May 24, 2024
Unprompted review
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