Belaco Reviews 

174
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers had a great experience with this company. Customers frequently praise the incredibly helpful customer support team for managing replacements, refunds, and general inquiries with absolute efficiency. Many consumers are also very pleased with household appliances like cooling fans and heating units that arrive quickly and work wonderfully. Some people were dissatisfied with certain products breaking down or malfunctioning unexpectedly after a short period of use. Consumers also mentioned experiencing slow responses from customer service representatives and facing difficulties when trying to resolve complex issues. Reviewers expressed frustration when dealing with unhelpful communication regarding damaged items or faulty parts under warranty.

What people talk about most

Product

Reviewers highlight positive aspects of product performance, noting that appliances like fans and air... See more

Quality

People report ambiguous experiences with quality, showcasing a sharp split in consumer feedback. While many... See more

User experience

Clients share positive opinions on user experience, highlighting that installation is simple and controls are... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and speedy... See more

Service

Consumers find service to be exceptionally positive, highlighting great experiences from start to finish.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My heater arrived faulty not that I realised this until I tried to use it and the heater bar made the on/off button extremely hot. I sent a photo to customer service & within a few days a replacement... See more

Company replied

Rated 5 out of 5 stars

Excellent customer care. They could not have been more helpful. Delivered in 2 days despite my bank giving the wrong address Jo was especially helpful, one of the best companies that I've ever u... See more

Company replied

Rated 5 out of 5 stars

After nearly a years trouble free usage my Belaco heater ceased to work. I fully expected to have trouble with the company after so long a period of use, but the Customer Service I experienced was t... See more

Company replied

Rated 5 out of 5 stars

I don’t usually leave reviews, but this team earned it. I had a minor issue with my fan, and they sent out a replacement with zero fuss—no hoops, no delays, just professional and kind support. It’s ra... See more

Company replied


Company details

  1. Appliance Store
  2. Air Conditioning Store
  3. Cleaning Products Supplier
  4. Radiator Shop
  5. Vacuum Cleaner Store

Written by the company

At Belaco, we are proud to be a trusted provider of high-quality and affordable home appliances across the UK. Our mission is to make everyday life easier, more efficient, and more enjoyable by offering a wide range of kitchen appliances and lifestyle products that combine innovation, reliability, and value. Our collection includes popular household essentials such as air fryers, microwaves, kettles, toasters, stand mixers, and sandwich makers, as well as practical heaters, fans, air conditioners, dehumidifiers, and vacuum cleaners. Each product is carefully designed to meet the needs of modern homes, helping you save time, reduce energy use, and enjoy greater convenience. At Belaco, we put quality first. All our appliances undergo strict checks to ensure durability, safety, and performance. Whether you are looking for a compact microwave for your kitchen, a powerful air fryer for healthier cooking, or a reliable heater to keep your home warm, Belaco offers a solution you can trust. With a strong focus on innovation, affordability, and customer satisfaction, Belaco has become a preferred choice for households across the UK. Explore our full range today and discover why so many families choose Belaco for their everyday home and kitchen appliance needs.


Contact info

4.2

Great

TrustScore 4 out of 5

174 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(174)

101 reviews in the last 12 months

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Rated 1 out of 5 stars

DO NOT BUY

Convector heater purchased 04/01/24 stopped working 05/03/24. Sent all paperwork and pictures requested for refund and received no other communication from them despite several emails requesting refund under 12 month warranty.
Customer service is non existent, found their social media page to leave a review, suprise suprise they delete any negative comments......
Please save yourself your hard earned money and don't buy from this company.

March 5, 2024
Unprompted review
Rated 1 out of 5 stars

Very bad customer service

Very bad customer service no clear warranty.
I bought 5 heater from them and 2 of them broke down in less than 6 months
They refused to do anything
Repairing or replacing.
The only warranty you get is 30 days
Which is a waste of money.
Other companies give you at least a year warranty.
Other than that their customer service support is very poor as most probably you will not get any helpful advice from Belaco
SO DONT WASTE YOUR MONEY AND TIME BUYING THEIR PRODUCTS if these products don’t have decent or even basic warranty.
Buy it elsewhere.

April 9, 2024
Unprompted review
Rated 1 out of 5 stars

Unreliable

This is probably the most unreliable heater that I have ever had, 12 new elements in 12 months and it has blown its final 3, it is now going into the bin, save your money, don't buy one. The elements are useless, hard to fit junk. They aren't meant to be changed as they are soldered in but after un soldering I could replace them only for the new elements to last 2 weeks

January 2, 2024
Unprompted review
Rated 1 out of 5 stars

Don't expect any customer service

Bought a dehumidifier from them, it arrived promptly the next day, so can't fault that. However it stopped completely after a couple of hours and I have been unable to contact the company by phone or email since. The phone rings endlessly and the email returns the message "there is an error, please try later".
Draw your own conclusions - but I should have read the other reviews first!

August 10, 2023
Unprompted review
Rated 1 out of 5 stars

Customer service is Non existent - don’t bother !

An absolute joke of a company

A part within my Belaco juicer broke and I messaged the company to request a new part . It took weeks for a response that was unhelpful and after sending a response have waited weeks to receive yet another unhelpful response . This was only after I chased them again .
The customer service is non existent and I would never ever purchase a Belaco product again

March 12, 2023
Unprompted review
Rated 1 out of 5 stars

Horrendous halogen heaters

I bought a halogen heater which broke within the first month of use. I ordered replacement bulbs however when trying to remove bulb it broke and glass shattered as the bulb was not as easy to remove as shown in Youtube videos. A relative asked me to order one for them which I tried to dissuade them from but they went ahead and their halogen heater also broke. It has been less than 2 weeks since they got theirs so I definitely do not recommend their halogen heaters.

January 19, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Quick delivery, great prices, everything as advertised. I was very skeptic Al after I read reviews on here but all arrived the following day delivered by DPD. Happy customer

December 14, 2022
Unprompted review
Belaco logo

Reply from Belaco

Thank you for your feedback! We're thrilled to hear that you had a positive experience with our service. It's great to know your order arrived promptly and met your expectations. If you need anything else, we're here to help. Thanks for choosing us, and we look forward to serving you again!

Rated 1 out of 5 stars

do not buy from these i bought a wall…

do not buy from these i bought a wall fan which eventually turned up to find it was missing the wall bracket which is very important for a wall fan, when i originally placed the order i got an email from them to give me tracking details which said the item would be here the following day which i was impressed with then to find out it never arrived i tried to phone them and no one answers the phone so i then had to go trough AMAZON to get this sorted i eventually got the fan today fri 22/07/2022 to find out it was cheep plastic and also missing a crucial part THE WALL BRACKET i have tried once again to phone the to no avail so i have now asked AMAZON to return this to them where i want a FULL refund, if they had any customer service i might feel different if i could give them minus stars i would what ever you do,please do your research on this company i wish i had

July 22, 2022
Unprompted review
Rated 1 out of 5 stars

Find a different place to shop

No communications

I bought an electric heater from their webpage

The company withdraw my money straight away, but I never received an order confirmation ( or my heater) and the company does not reply on emails.

When the heater did arrive I had already purchased and received a heater somewhere else, and now have no possibility to return it as they still do not snowier emails.

January 25, 2022
Unprompted review

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