Beliani.dk Reviews 2,219

TrustScore 3.5 out of 5

3.3

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See what reviewers are saying

Rated 1 out of 5 stars

I’ve been a Beliani customer for five years and bought a sofa for 7,989 kr that has been used very little. Despite this, it started sagging badly in the middle and is now unusable. Beliani confirmed... See more

Company replied

Rated 5 out of 5 stars

The Beliani garden furniture set offers an attractive look with decent comfort, but there are a few trade-offs. The synthetic rattan has a nice texture but may show signs of wear after a season outdo... See more

Company replied

Rated 1 out of 5 stars

We bought one pendel lamp on 22nd dec 25 . First this was shown to be delivered on 5th jan 26. Then they changed to march 26. Then to April 26 and now today they are showing may 26. They don’t car... See more

Company replied

Rated 5 out of 5 stars

Good experience! The sofa is very stylish and cozy, matching the carpet perfectly. The TV table is solid and high-quality. Totally satisfied with everything.

Company replied

Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Lighting Store
  4. Living Room Furniture Store
  5. Office Furniture Store
  6. Outdoor Furniture Store

Written by the company

Beliani er et schweizisk online virksomhed og en af de hurtigst voksende online butikker med møbler til en rimelig pris. Vi har et af Danmarks største udvalg af indendørs og udendørs møbler og tilbehør af høj kvalitet til overkommelige priser. Vores produkter leveres direkte fra vores lager til kundens hjem. Hos os har du altid gratis levering og 365 dages retur, altså du kan føle dig sikker på dit køb.


Contact info

3.3

Average

TrustScore 3.5 out of 5

2K reviews

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Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Changed delivery date 2 times

They changed the date of delivery 2 times without any notice. They get the money instantly from your account but they deliver whenever it suits them. I wrote them to ask for refund and they refunded but it was such a long waiting time that the money I payed has changed value 😂And they were also almost proud about it. They told me it’s okey , it’s legal. I can check it from the link etc. yeah sure but it’s rude. There are so many other furniture companies this one is not worth waiting for.

November 16, 2022
Unprompted review
Rated 1 out of 5 stars

This company is not honest

This company is not honest.

On their website it guarantees their products for 365 days. I bought a dining table 6 months ago and the screws of it are falling. I wrote to them telling I want to return it. And they told me that since I used it for 6 months they can not compensate or accept return. Why should I suffer for their low quality product. If you dont want to become stressed with your own money dont purchase from here.

And normally all the products you buy has 1 or 2 years guarantee , exactly because its not fair to sell something that looks good but gonna break in first 6 months and does not worth the money or time at all.

November 16, 2022
Unprompted review
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Rated 4 out of 5 stars

Everything was great but minus one star for the communication.

First time we ordered a tv table and then it passed a while and I was wondering about the delivery. I wrote to the support team and got an answer that our table will be delivered in 2023! We ordered it in September 2022. I understand of course that there are global supply chain issues nowadays but at least I though we should be informed about this since we were expecting at that moment the table to be delivered asap. And if I won't write to them myself it seems that they will not write to me eather about that. So communication was very poor.

We canceled this order and I checked some other options which were available at the moment. The delivery was fast, the product quality is great and looks terrific. But minus one star for the communication.

October 20, 2022
Unprompted review
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Rated 1 out of 5 stars

Expected delivery is postponed twice…

Expected delivery is postponed twice without sending any notifications/emails.

According to their mail in the beginning , it says in 1-7 days they deliver but it has been almost 2months.

Do not buy if your item is not available in that time !

August 23, 2022
Unprompted review
Beliani.dk logo

Reply from Beliani.dk

Hello Hazan,

thank you for your review. We are sorry to hear that and we apologize for the delay. The product you purchased was not on stock. The information was provided both on our website and in the order confirmation. Unfortunately the availability date was moved by a manufacturer but this information was also provided to you. We are very sorry, there are a lot of factors that can cause small delays from our supplier's side.

We believe that your next purchase in our shop will meet your expectations.

Best regards,
Beliani Danmark

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Rated 5 out of 5 stars

Super

Suppoppppppeerrer

July 31, 2022
Beliani.dk logo

Reply from Beliani.dk

Fantastisk og mange tak for det! Vi håber at se dig snart igen :) Vores bedste hilsner fra Beliani

Rated 5 out of 5 stars

God web side

Gode vare og god service

July 28, 2022
Beliani.dk logo

Reply from Beliani.dk

Pænt mange tak for en god anmeldelse. Glæder os til at se dig snart igen :)
Vores bedste hilsner fra Beliani

Rated 1 out of 5 stars

Dont buy from them!!

Dont buy from them!!! Very bad service, and very bad furnitures.

June 30, 2022
Unprompted review
Beliani.dk logo

Reply from Beliani.dk

Dear Ronnie,

We are very sorry to hear that you had a bad experience shopping with us. Unfortunately, you have made the complaint after 24 months when the warranty has been already expired. We tried to find a solution but unfortunately we did not have any spare parts on stock we could send you. As the product defect is minor and does not affect its usage we are sorry that we could not meet your request.

We apologize for the inconvenience but we believe that you understand the situation. We hope your next purchase in our store will meet your expectations.

Best regards,
Beliani Danmark

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Rated 1 out of 5 stars

Very unreliable .

Very unreliable .. i waited for 60 days an order and was sent to the wrong adress.

April 26, 2022
Beliani.dk logo

Reply from Beliani.dk

Hello Guido,

thank you for your review. We are sorry to hear that and we apologize for the inconveniences. The problem with delivery of your order was caused firstly by our partnered shipping company (FairCargoNow) that stopped delivering our orders in March. Fortunately, we are collaborating with several different companies now (including Postnord, GLS). The next problem was caused by a system error that set a wrong delivery address. We have already fixed the bug, so such a problem will not occur again in the future.

We are aware that the delivery process took too long but we believe that we supported you efficiently and reacted quickly enough to solve the problems as soon as possible. We hope that your next purchase with us will meet your expectations.

Best regards,
Beliani Danmark

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