BenefitHub Reviews 778

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 258 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication to finding optimal solutions. Many people highlight the exceptional customer service, noting that representatives go above and beyond to ensure satisfaction and provide peace of mind. Reviewers are particularly impressed with the significant savings achieved on insurance policies, often reducing costs by a substantial amount while maintaining or improving coverage. However, some people mentioned issues with customer support, describing it as slow, unhelpful, or difficult to reach, especially for UK-based customers. A few other people also felt that some services were unreliable, leading to unexpected costs and a less favorable experience, particularly with travel arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising representatives for their helpfulness and... See more

Price

Customers had positive experiences with price, with many reviewers reporting significant savings on insurance... See more

Service

Consumers consistently report positive experiences with the service, often highlighting the helpfulness and... See more

Customer service

Customers consistently note positive experiences with customer service, praising representatives for being... See more

Value for money

People report positive experiences with value for money, with many customers expressing satisfaction about... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Niccole was so great helping me with getting my new car insurance coverage. She’s very personable and will do, and did, everything in her power to optimize my coverage and also lower my cost. She knoc... See more

Rated 5 out of 5 stars

I have nothing but good things to say about my experience. This was my first time calling and it was absolutely refreshing to speak with Heavenly. She was very pleasant, professional, and knowledgeab... See more

Rated 5 out of 5 stars

Our representative Keith Mccloud was amazing at getting a great and reasonable insurance policy with a great company! We are very happy with his service and our results. Thanks so much Keith!

Rated 5 out of 5 stars

Brien O'Brien was extremely helpful especially when my toddler decided to delete a vehicle off my policy. Conveniently my renewal was coming up and he went ahead and shopped around to get me a lower r... See more

Company replied


Company details

  1. #88 of 248 best companies in Business to Business Service
  2. #33 of 343 best companies in Software Company

Written by the company

BenefitHub is the leading cloud-based marketplace and platform for discounts & perks and is fully customisable to meet the unique needs of organisations. Trusted by five of the top ten largest employers in the US, BenefitHub is deployed across more than 15,000 client organisations globally, serving over 14 million members. Through BenefitHub, members gain exclusive access to a diverse range of discounts, benefits, and perks, including millions of discounted event tickets, local deals and restaurant offerings. The marketplace includes over 300,000 vendor partnerships who enjoy privileged access to, and who connect with, our exclusive network of millions of engaged members.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

778 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Niccole

Niccole, was so friendly and made me feel like I was chatting it up with a lot time friend. She knew exactly what was needed and explained everything right down to the end to where I didn’t have any questions for her at the end. Thank you Niccole and hope you visit Arise soon and hope to see you there when I come and visit.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

10/10

Darlene Did an amazing job walking though the process and cutting insurance bill in half while increasing all my coverages!

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

I have nothing but good things to say…

I have nothing but good things to say about my experience. This was my first time calling and it was absolutely refreshing to speak with Heavenly. She was very pleasant, professional, and knowledgeable. She answered all my questions with patience and gave me the peace of mine I needed to move forward with my change sooner than later. Thank you Heavenly for your fantastic customer service!!

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Elicia Rodriguez was a great help!

I had a seamless process with Elicia Rodriguez as my agent. She was responsive and was able to give clear answers to help get what I needed. Her experience was highlighted with her professionalism and I am very pleased with the service.

June 9, 2026
Unprompted review
Rated 5 out of 5 stars

Alisha Causey is the best

Ms.Alisha Causey was very friendly and seemed genuinely concerned about what I needed as a customer. She took the time to listen to any concerns I may have and answered all questions so I could make the best choice for myself and my children.. I 100% recommended her. It’s definitely going to change my life and financial status greatly.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Nicci helped me A LOT!!

Nicci helped me A LOT!!! She was able to reduce my policy premium by almost 40% on comparison to the other offers I was getting in the market. Thanks Nicci!!!

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Savings in Auto and Home Insurance

I got a phone call out of the blue asking me if I would be interested in lowering the cost of my auto insurance. My advisor Brien O'Brien did an excellant job in finding me new Auto Insurance and Home Umbrella Insurance which saved me over $30/month.

June 10, 2026
Rated 5 out of 5 stars

Nicole was attentive and helpful


I am writing to share my positive experience working with Nicole during my recent interaction to obtain a new policy.

Nicole was exceptionally attentive and thorough in answering all of my questions. Her bubbly personality turned what could have been a stressful situation into a pleasant and easy process. She truly is a top-tier representative, and I wanted to ensure her excellent service was recognized.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Brien O'Brien called me to renew my…

Brien O'Brien called me to renew my policy and he was sooo helpfull,respectful and patient and sweet. He explained everything so well that I actually understood everything he was saying. I wish that every agent was like him. He sure has the knowledge of what he's doing, and the information he gives is very well explained 👏 👍 I really enjoyed talking with him and getting my insurance renewed by him...I will be glad to keep Brien as my insurance agent. God Bless 🙌 🙏 Beatriz

June 9, 2026
Unprompted review

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