Maria was more than helpful whilst choosing our bed. She gave us time to ponder but was willing to answer any questions. It was good that we were able to select, a bedframe, mattress and headboard to... See more
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were greeted and assisted by friendly staff, found the bed and mattress we were looking for, signed up for an affordable finance deal that afternoon and the bed was delivered and assembled in the r... See more
Company replied
The young lady, Maria, who helped me to find the right bed was very knowledgeable and personable. She clearly explained all the possible options of bases, mattresses and headboards without trying to i... See more
I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
412 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and informative service and…
Friendly and informative service and quick and efficient delivery. I am very happy with our new bed and would definitely use Bensons again.
August 6, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear you received friendly and informative service, and that your delivery was quick and efficient. It's wonderful that you are very happy with your new bed and would consider using us again!
Team Bensons
Reply from Bensons For Beds - Basingstoke
We are so pleased to hear that you found our team welcoming and helpful. Thank you for sharing your positive experience with us!
Team Bensons
Drivers were so helpful and it didn’t…
Drivers were so helpful and it didn’t take long to take old mattress and bring new one in.
July 31, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your wonderful feedback! We're so pleased to hear that our delivery drivers were helpful and efficient in removing your old mattress and bringing in your new one. We appreciate you taking the time to share your positive experience!
Team Bensons
Reply from Bensons For Beds - Basingstoke
We're so pleased we could be helpful in choosing your bed! Thank you for sharing your positive experience with us; we truly appreciate it.
Team Bensons
experienced staff with honesty
July 26, 2026
Reply from Bensons For Beds - Basingstoke
We are so pleased to hear that you had such a positive experience with our experienced and honest staff. Thank you for sharing your kind feedback with us.
Team Bensons
Excellent service and communication
Excellent service and communication. The bed itself is absolutely great...so comfortable.
July 25, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your fantastic review! We're delighted to hear that you received excellent service and communication throughout your journey with us.
We really appreciate you taking the time to share your feedback and thank you for choosing Bensons for Beds. We hope you enjoy many restful and comfortable nights ahead! 😊
I spent over £2,000 on two beds and…
I spent over £2,000 on two beds and waited three weeks for delivery. I paid extra for delivery and assembly, expecting a professional service.
A few days before the scheduled delivery, I still hadn't received my delivery time, so I contacted the store. That's when I was told there had been a problem and they couldn't deliver on the agreed date. The only alternative they offered was another date weeks later, which was completely unacceptable as I had already planned around the original delivery.
When I decided to cancel because they had failed to honour the agreed delivery, I was told I could be charged a 20% cancellation fee because it was more than seven days after placing the order. Expecting a customer to pay a cancellation fee when the company is the one that failed to deliver as promised is unbelievable.
The whole experience was stressful, frustrating and handled very poorly. Customer service showed little flexibility or understanding, despite the problem being entirely on their side.
I cancelled the order, went to IKEA instead, bought two beds and mattresses the same day, took them home, assembled them myself, and saved myself a lot more waiting and hassle.
I would not recommend Benson for Beds Basingstoke. Poor communication, poor customer service, and a very disappointing experience from start to finish.
July 24, 2026
Reply from Bensons For Beds - Basingstoke
We are truly sorry to hear about the incredibly frustrating and disappointing experience you had with your recent order. We can see your original delivery date was set to go ahead but the time slot on this day was not convenient for you, we do apologise we were unable to change this time slot when you requested and instead offered alternative days for you to accept delivery. I understand the 20% cancellations charge was a disappointment to you, however the delivery was not delayed due to an issue with ourselves therefore the charge was applied. We will however take your feedback on board.
We were very undecided on what we…
We were very undecided on what we wanted but finally made a decision with the help of the salespeople in the branch. The cost to remove old bed was high so decided not to have this. Apart from that all okay
July 16, 2026
Reply from Bensons For Beds - Basingstoke
Thank you for your feedback. We're pleased to hear that our salespeople were helpful in assisting you with your decision. We understand your concern regarding the cost of removing the old bed. We appreciate you sharing your experience and hope you are otherwise satisfied with your purchase.
Team Bensons
First class service and competitive pricing
We went to two bed companies, bensons and another bed company. The difference is service was immeasurable. Tom was the epitome of professionalism and helpfulness and explained everything clearly and made sure that we were happy with our purchase
July 16, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear about your excellent experience and that our team member provided such professional and helpful service. It's wonderful that everything was clearly explained and that you were happy with your purchase. Thank you for sharing your feedback!
Team Bensons
Excellent experience with knowledgeable…
Excellent experience with knowledgeable and competent staff in Basingstoke store.
July 21, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear you had an excellent experience with our knowledgeable and competent staff at our Basingstoke store. Thank you for your kind feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
Great in store service
Great in store service, delivery as planned..... what more can I ask for. Thank you
July 17, 2026
Reply from Bensons For Beds - Basingstoke
We're so glad to hear you had a great in-store experience and that your delivery was as planned. We truly appreciate your kind words!
Thank you for your positive review - Lauryn at Customer Care
Knowledgeable staff
We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure we made the right choice. We didn't feel at all rushed and he explained everything to us about the products and how they would suit our sleeping style and posture. I was really impressed.
July 11, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team took the time to understand your needs and provided such knowledgeable, unhurried advice, ensuring you made the right choice.
Nice to have a store to look at…
Nice to have a store to look at products rather than just pictures online. Received useful information on products and shown variations on colours and sizes. Felt no pressure to buy and given lots of information on payment options.
July 8, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased you found it helpful to see products in person and received useful information on variations. It's wonderful that you felt no pressure and were given details on payment options!
Team Bensons
Knowledgable staff, stress free.
Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the rehab centre Dad is currently at, made harder by the fact that Dad wasn’t with me when I visited. The whole experience was stress free. I walked away feeling confident we had made the right informed decision. I came in near the end of day and wasn’t made to feel rushed.
July 5, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear about your excellent experience in our store! It's wonderful that our team provided such knowledgeable and stress-free assistance, especially with specific requirements. We're glad you felt confident in your decision and not rushed.
Mattress
Al the time we were given advise from the salesman and when had ordered the mattress we was kept in contact by text about the delivery and on the day was informed of the time frame it would arrive also the driver rang us to give us a time he would be with us
June 30, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear you received great advice from our salesperson and were kept well-informed about your delivery every step of the way. It's wonderful that our driver also provided a timely update!
Team Bensons
The delivery men were wonderful
The delivery men were wonderful
Polite and efficient
Unfortunately there was a screw missing and bensonsfor beds have done nothing to replace it.
June 25, 2026
Reply from Bensons For Beds - Basingstoke
We're delighted to hear that our delivery team was polite and efficient. We're very sorry to learn about the missing screw and the trouble this has caused. We have since arranged a replacement to be posted to you.
Thank you for your feedback.
We had excellent service from Maria on…
We had excellent service from Maria on Sunday - she was really helpful and very knowledgeable, thank you
June 17, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased you received excellent service. We appreciate your kind words about our helpful and knowledgeable team. Thank you for your positive feedback.
Team Bensons
excellent service
Tom, in the Basingstoke store, was very patient and extremely helpful while we went through the process of choosing the right bed. Made sure we got exactly what we needed
May 15, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased our team member was patient and extremely helpful in ensuring you found the right bed. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Basingstoke
We're so pleased you received fabulous service and a great product! Thank you!
Team Bensons
Unfortunately this is my third mattress…
Unfortunately this is my third mattress in 3 years. I have had 2 defective mattresses and on the second replacement Customer Service and store experience was awful.
Store manager rude and unhelpful.
Customer Service showed no interest in my issues and took days to respond.
It took over 2 months from initial enquiry to getting new mattress.
May 25, 2026
Reply from Bensons For Beds - Basingstoke
We’re very sorry to hear about your experience and apologise for the issues you’ve faced with both the mattresses and the level of service received. This is clearly not the standard we expect. Your feedback will be shared with the relevant teams for review. Thank you for taking the time to let us know.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.