Very impressed with the service from this company. Knowledgable staff at the showroom. Excellent communication on the progress of my order and tracking of the delivery lorry on the day it arrived. Ver... See more
Location
Switch locationUnits 9b & 10a, St Michaels Retail Park, RG22 4AN Basingstoke, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From shop to delivery all staff were friendly and polite. Maria in your Basingstoke store was very helpful . All service was carried out efficiently.
Maria at Benson for beds was so helpful when choosing our bed. We were able to mix and match, based on and headboard, then of course the mattress. She placed an order for us, which arrived within days... See more
Company replied
I bought the Staples & Co Artisan Pure Decadence Mattress. Overall the bed is comfortable to sleep on but the natural fibre filling have the mattress smelling like a farmyard. I bought the bed in feb... See more
Company replied
Company details
About Bensons For Beds - Basingstoke
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Units 9b & 10a, St Michaels Retail Park, RG22 4AN, Basingstoke, Hampshire, United Kingdom
- 1256336208
4.7
Excellent
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great in store service
Great in store service, delivery as planned..... what more can I ask for. Thank you
July 17, 2026
Reply from Bensons For Beds - Basingstoke
We're so glad to hear you had a great in-store experience and that your delivery was as planned. We truly appreciate your kind words!
Thank you for your positive review - Lauryn at Customer Care
Knowledgeable staff
We were helped by a really knowledgeable and friendly guy (apologies I can't recall his name) he really asked questions to get to know our sleeping habits and requirements and spent time making sure we made the right choice. We didn't feel at all rushed and he explained everything to us about the products and how they would suit our sleeping style and posture. I was really impressed.
July 11, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team took the time to understand your needs and provided such knowledgeable, unhurried advice, ensuring you made the right choice.
Nice to have a store to look at…
Nice to have a store to look at products rather than just pictures online. Received useful information on products and shown variations on colours and sizes. Felt no pressure to buy and given lots of information on payment options.
July 8, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased you found it helpful to see products in person and received useful information on variations. It's wonderful that you felt no pressure and were given details on payment options!
Team Bensons
Knowledgable staff, stress free.
Stuart at the Basingstoke store was very knowledgeable, and help me pick out the right mattress and base for my Dad’s needs, what we needed wasn’t easy as I had very specific measurements from the rehab centre Dad is currently at, made harder by the fact that Dad wasn’t with me when I visited. The whole experience was stress free. I walked away feeling confident we had made the right informed decision. I came in near the end of day and wasn’t made to feel rushed.
July 5, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear about your excellent experience in our store! It's wonderful that our team provided such knowledgeable and stress-free assistance, especially with specific requirements. We're glad you felt confident in your decision and not rushed.
Mattress
Al the time we were given advise from the salesman and when had ordered the mattress we was kept in contact by text about the delivery and on the day was informed of the time frame it would arrive also the driver rang us to give us a time he would be with us
June 30, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear you received great advice from our salesperson and were kept well-informed about your delivery every step of the way. It's wonderful that our driver also provided a timely update!
Team Bensons
The delivery men were wonderful
The delivery men were wonderful
Polite and efficient
Unfortunately there was a screw missing and bensonsfor beds have done nothing to replace it.
June 25, 2026
Reply from Bensons For Beds - Basingstoke
We're delighted to hear that our delivery team was polite and efficient. We're very sorry to learn about the missing screw and the trouble this has caused. We have since arranged a replacement to be posted to you.
Thank you for your feedback.
We had excellent service from Maria on…
We had excellent service from Maria on Sunday - she was really helpful and very knowledgeable, thank you
June 17, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased you received excellent service. We appreciate your kind words about our helpful and knowledgeable team. Thank you for your positive feedback.
Team Bensons
excellent service
Tom, in the Basingstoke store, was very patient and extremely helpful while we went through the process of choosing the right bed. Made sure we got exactly what we needed
May 15, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased our team member was patient and extremely helpful in ensuring you found the right bed. Thank you for your kind feedback!
Team Bensons
Reply from Bensons For Beds - Basingstoke
We're so pleased you received fabulous service and a great product! Thank you!
Team Bensons
Unfortunately this is my third mattress…
Unfortunately this is my third mattress in 3 years. I have had 2 defective mattresses and on the second replacement Customer Service and store experience was awful.
Store manager rude and unhelpful.
Customer Service showed no interest in my issues and took days to respond.
It took over 2 months from initial enquiry to getting new mattress.
May 25, 2026
Reply from Bensons For Beds - Basingstoke
We’re very sorry to hear about your experience and apologise for the issues you’ve faced with both the mattresses and the level of service received. This is clearly not the standard we expect. Your feedback will be shared with the relevant teams for review. Thank you for taking the time to let us know.
Excellent greeting in shop very…
Excellent greeting in shop very pleasant everything happened as promised
June 11, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased everything happened as promised. Thank you for your kind feedback!
Team Bensons
Excellent customer service
Lucia was very helpful, informative and we really appreciated the way our query was dealt with.
We were listened to and not pressured at all
May 22, 2026
Unprompted review
Reply from Bensons For Beds - Basingstoke
We're so pleased our team member was helpful and informative, and that you felt listened to and not pressured. Thank you for your kind words!
Team Bensons
Brilliant service
Brilliant service. The shop was good, left us alone to try out the various beds. But on hand to answer questions. Delivery went smoothly great service all round. Would highly recommend Bensons. Great quality, great service thank you Bensons
April 10, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear you had such a brilliant experience with us! It's wonderful that our team provided great service and allowed you to browse comfortably. Thank you for your high recommendation!
Team Bensons
Your staff very helpful
Your staff very helpful, but not overwhelming, they were very knowledgable about the beds, mattresses, and other products available. The lady who served us was polite, well informed, and went out of her way to answer all our queries. She was most helpful, with pricing and explained offers available and when they expired.
May 29, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased to hear our staff provided such helpful and knowledgeable service! It's wonderful that our team member was polite and went out of their way to assist you with pricing and offers. Thank you for your kind feedback!
Team Bensons
Basingstoke the best...
Lucy at Basingstoke was outstanding but understand sadly leaving soon, you can't afford to loose staff like her, what knowledge, what a sales person, nothing to much trouble.
May 26, 2026
Reply from Bensons For Beds - Basingstoke
We are so happy to hear about your wonderful experience and appreciate you sharing your positive feedback. We value our team members greatly.
Team Bensons
Reply from Bensons For Beds - Basingstoke
We're glad we could help!
Team Bensons
15/05/2026
We are very happy with the mattresses and the overall service provided. The delivery arrived on time, and the delivery team were very helpful and professional, especially when bringing the mattresses into the house. Excellent customer service and a smooth experience from start to finish. Highly recommended.
May 18, 2026
Reply from Bensons For Beds - Basingstoke
We're so pleased you're happy with your mattresses and the overall service! It's wonderful to hear the delivery team was helpful and professional, ensuring a smooth experience. Thank you for your high recommendation!
Team Bensons
Reply from Bensons For Beds - Basingstoke
We're so glad you had a great experience! Thanks for sharing.
Team Bensons
Great service
Really helpful and knowledgeable, tested out quite a few mattresses.
Great service!
May 12, 2026
Reply from Bensons For Beds - Basingstoke
We're so happy to hear our team was helpful and knowledgeable, and that you received great service! Thank you for sharing. ✨
Team Bensons - Jess
Reply from Bensons For Beds - Basingstoke
Thank you! 😊 We’re delighted to hear you received fast, friendly service and that you’re very happy with your purchase. Enjoy! ⭐
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.