Wide choice of products with prices to suit all pockets. Sales staff that don’t put pressure on or hassle, but have terrific product knowledge. Helpful in making a choice but professional in leaving... See more
Company replied
Location
Switch locationUnit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB
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The reception by the shop's customer service staff was quite warm, friendly and receptive. He was careful to understand what we wanted, explained every detail to us, and allowed us to experience vario... See more
We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... See more
Company replied
Excellent Service! We were looking for a firm, orthopaedic mattresses because Ive had neck fusion and have chronic lower back and leg pain. Roberto politely approached us as we were l... See more
Company details
About Bensons For Beds - Bournemouth
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, United Kingdom
- 1202529500
4.8
Excellent
256 reviews
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Great service
Great service, great price and was kept informed at every step. Delivered within the time scales by courteous drivers
March 29, 2026
Reply from Bensons For Beds - Bournemouth
Thank you! 😊 We’re delighted to hear you received great service, a great price, and clear updates every step of the way. It’s also wonderful to know our delivery drivers were courteous and on time. We really appreciate your feedback,
Megan | Customer Care Specialist⭐
Great customer service
Craig in the Bournemouth store was knowledgeable and extremely helpful
February 27, 2026
Reply from Bensons For Beds - Bournemouth
Thank you for your kind feedback! We’re delighted to hear Craig in our Bournemouth store was knowledgeable and extremely helpful — we’ll be sure to pass this on!
Don’t be a stranger! We would love to see you again in the future,
Megan | Customer Care Specialist💜
The information and assistance provided…
The information and assistance provided was very helpful when deciding what bed to buy! No hard sale techniques were used and the salesman was very polite and fully clued up on the products
March 25, 2026
Reply from Bensons For Beds - Bournemouth
Thank you for the great feedback Annette! We’re so glad our team could provide clear, helpful advice with no hard sell — polite, knowledgeable service makes all the difference. Enjoy your new bed,
Megan | Customer Care Specialist✨
Make sure it fits in the house before buying!
Had a nightmare with the bedframe not fitting our staircase. Strongly advise measuring beforehand, wish Bensons stressed this even for smaller beds. Staff at Bournemouth store (Rob) did their best to make things better from this and appreciate their help in making the best out of it.
February 23, 2026
Unprompted review
Reply from Bensons For Beds - Bournemouth
Thank you for sharing your experience — we’re really sorry for the trouble with the bedframe and staircase. Your feedback around measuring is appreciated and will be taken on board. We’re glad Rob and the Bournemouth team were able to help make the best of the situation, and we’ll be sure to pass on your thanks.
Looking forward to seeing you again,
Megan | Customer Care Specialist💜
Manager was great and helped out with…
Manager was great and helped out with great advise
March 15, 2026
Reply from Bensons For Beds - Bournemouth
Thank you for the great feedback Mr Dawson! 😊 We’re really pleased to hear the manager was so helpful and offered such great advice. We’ll be sure to pass along your kind words,
Megan at Customer Care
Great Experience
Craig at Bournemouth was so helpful, he really made us feel listened to and totally understood what we needed without making us feel we were a hinderance, as felt bad we were taking a long time to decide
March 1, 2026
Reply from Bensons For Beds - Bournemouth
Thanks so much for this lovely review Jackie! Craig at Bournemouth will be over the moon to hear it. We’re thrilled he made you feel heard, understood, and never rushed—taking your time is absolutely part of the journey!
Enjoy a peaceful nights sleep,
Megan at Customer Care😊✨
One of the best impartial advice one…
One of the best impartial advice one could wish for
February 28, 2026
Unprompted review
Reply from Bensons For Beds - Bournemouth
Ronald Scott,
We're happy to hear that you feel our advice is helpful. Thank you for your positive feedback; we appreciate it greatly.
Team Bensons
Excellent service
Good friendly, knowledgeable, accommodating and informative salesman, the communication after the sale was great and the delivery was very professional and fast.
March 1, 2026
Reply from Bensons For Beds - Bournemouth
James,
We appreciate your positive feedback! We're so glad to hear that you found our salesperson helpful and informative, and that our delivery service was professional and fast.
Team Bensons
We visited our local store who guided…
We visited our local store who guided us on beds and mattresses. We went home and measured up and ordered online. Bensons sent lots of communications keeping us updated on delivery
February 6, 2026
Reply from Bensons For Beds - Bournemouth
Thank you for your feedback Debbie! We’re so pleased to hear that the team in your local store helped guide you through the different bed and mattress options. It’s great to know the ordering process was smooth when you measured up and completed your purchase online. We’re also delighted that our communication kept you updated every step of the way. We really appreciate you taking the time to share your experience,
Megan at Customer Care
We were trying to price up thReason for the shop visite cost of…
We were trying to price up the cost of a new mattress. when we explained what we were looking for it turned outr that there were only 2 in the shop that met our requirements. We were shown these and decided to buy one .
February 23, 2026
Reply from Bensons For Beds - Bournemouth
Hello Julian,
We appreciate you sharing your experience. We're glad to hear that we could assist you in finding a mattress that met your needs. Thank you for your purchase,
Megan at Customer Care
The comfort of the mattress is truly remarkable.
We recently purchased a divan bed and mattress for our children’s bedroom and are very satisfied with our choice. The quality of the products is excellent and the attention to detail is evident. This is not our first purchase from the company which demonstrates our trust in them.
We would also like to express our gratitude to Roberto, the store manager, who was incredibly helpful throughout the process. He paid great attention to detail and was very understanding of our needs guiding us patiently in selecting the appropriate products for our children’s room. His support made the experience smooth and reassuring.
Most importantly for us, our daughters are delighted with their new bed and have been sleeping well since we set it up. The comfort of the mattress is truly remarkable. We would happily recommend this company to any parents seeking high-quality products for their children.
February 16, 2026
Reply from Bensons For Beds - Bournemouth
We're happy to hear that you are satisfied with your divan bed and mattress purchase for your children's bedroom. It's great to know that our team provided helpful guidance and that your daughters are delighted with their new bed. Thank you for your trust and recommendation!
Stewart - Team Bensons
The help from the staff
The help from the staff, also patience and understanding made my purchase so much easier.
January 18, 2026
Reply from Bensons For Beds - Bournemouth
We appreciate you sharing your experience! We're so happy to hear that our staff's help, patience, and understanding made your purchase easier. Thank you for your positive review – Lauryn at Customer Care 💜
Great communication ahead of delivery
Great communication ahead of delivery - smooth service on the day!
January 25, 2026
Reply from Bensons For Beds - Bournemouth
We appreciate your positive feedback. We're happy you had great communication and a smooth delivery service. Thanks for taking the time to leave a review!
Stewart - Bensons Team
A helpful and informative service by all concerned.…
A helpful and informative service by the staff serving us at the shop.
We were well informed regarding the Date and Time of the delivery and the bed arrived when it was scheduled to arrive.
The delivery men were polite and very efficient.
February 13, 2026
Reply from Bensons For Beds - Bournemouth
We appreciate your feedback! We're happy to hear that our staff provided a helpful and informative service. It's great you were well-informed about the delivery and that our delivery team was polite and efficient.
Thanks again for your support—it means a lot!
Megan at Customer Care
Buying a bed
From entering the store we were made welcome and without the agent being 'pushy' we managed to find what we wanted quickly and easily. The lead time was acceptable. Delivery was not disappointing in any way. The driver and assistant were both very helpful in putting the new bed where we wanted so we were able to work round it while swapping out the old one. Very good !
January 21, 2026
Reply from Bensons For Beds - Bournemouth
We're happy you felt welcome in our store and found what you wanted quickly. It's great the delivery team was helpful in placing the new bed where you needed it. Thank you for your positive feedback!
Excellent sales support
Excellent sales support. Given time to try a selection of mattresses, with advice offered on both mattress types, pros/cons based on my personal requirements, plus finance options. At no time did I feel pressured into making a purchase.
Delivery service was also excellent; with the team being very efficient with the removal of the old mattress and instalment of the new, plus cheerful throughout
February 5, 2026
Reply from Bensons For Beds - Bournemouth
We're happy to hear you received excellent sales support and were given time to choose a mattress with helpful advice and finance options. We appreciate your comments regarding our efficient and cheerful delivery service. Thank you!
I purchased an electric bed base from…
I purchased an electric bed base from the Bournemouth store, Gabbie in the store and the delivery drivers were all very helpful, polite and informative. I had texts from the company keeping me updated on delivery and the driver called to let me know when they were on the way to me. I would highly recommend this company.
January 29, 2026
Unprompted review
Reply from Bensons For Beds - Bournemouth
Thank you so much for your wonderful review Sandie! We’re delighted to hear that your experience—from purchasing your electric bed base with Gabbie in our Bournemouth store to delivery day—was smooth and positive. It’s great to know you found everyone helpful, polite and informative, and that our delivery updates kept you well informed. We truly appreciate your recommendation and are thrilled you had such a great experience with us,
- Megan at Customer Care💜
Reply from Bensons For Beds - Bournemouth
We appreciate your feedback and are happy to hear that our staff was helpful and had good social skills, thank you!
Well informed bed expert.
Our sleep expert told us all about the bed we choose then talked us through all the different mattresses so we could make an informed choice.
November 29, 2025
Reply from Bensons For Beds - Bournemouth
We're happy to hear that our expert provided you with the knowledge needed to choose the perfect mattress. Thank you for sharing your positive experience!
Reply from Bensons For Beds - Bournemouth
Customer care is our priority—glad we delivered for you Mr Price! Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
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