Our visit was great Angela in Braintree store was so helpful and really knows her products. We were just making enquiries but ended up with a TV bed /mattress plus another complete bed frame with he... See more
Company replied
Location
Switch locationUnit B1 Braintree Retail Park, Charter Way, CM77 8YH Braintree, Essex, GB
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The delivery men were amazing, polite, happy and funny. I felt comfortable having them in my home, in past experiences with other companies, this hasn't been the case. They were clean and tidy and v... See more
Company replied
Service was very good from start to finish. Only slept on it 2 nights so far so early days for firmness. Very firm at present. Delivery as arranged and quick and efficient
Company replied
⭐⭐⭐⭐⭐ We had a really great experience at Bensons for Beds in Braintree while looking for our perfect mattress and bed. We were greeted by Laura, who was so helpful. She recommended we try the Sle... See more
Company replied
Company details
About Bensons For Beds - Braintree
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Braintree Retail Park, Charter Way, CM77 8YH, Braintree, Essex, United Kingdom
4.8
Excellent
124 reviews
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Bed and mattress purchase
Tim & Tina were very welcoming, excellent in their knowledge and we left very satisfied with our purchase
September 14, 2026
Unprompted review
All good
Helpful assistants in store with a timely, efficient and friendly delivery…only negative is the high delivery and disposal costs but that’s at a head office rather than branch level
September 9, 2026
May use AI-assist with repliesRead more
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Service was very good from start to…
Service was very good from start to finish. Only slept on it 2 nights so far so early days for firmness. Very firm at present.
Delivery as arranged and quick and efficient
September 13, 2026
Reply from Bensons For Beds - Braintree
We're so pleased to hear that the service was very good from start to finish and that your delivery was quick and efficient as arranged. We appreciate you sharing your initial thoughts on the firmness and hope you continue to enjoy your purchase!
Team Bensons
From ordering the bed to having it…
From ordering the bed to having it arrive and built up, everything worked perfectly
August 28, 2026
Reply from Bensons For Beds - Braintree
Hi John,
Thank you for your fantastic review! 😊 We're delighted to hear everything worked perfectly from ordering your bed right through to delivery and assembly. There's nothing better than a smooth, hassle-free experience, and we're so pleased our team delivered just that.
Now all that's left to do is sit back, relax, and enjoy many great nights' sleep in your new bed,
Megan | Customer Care Specialist🛏️
The delivery men were amazing
The delivery men were amazing, polite, happy and funny. I felt comfortable having them in my home, in past experiences with other companies, this hasn't been the case. They were clean and tidy and very respectful. My experience in the shop was excellent the lady who helped me even went to the trouble of helpong me find the colour of my walls to find the right shade of material for the headboard to go with the room.
August 24, 2026
Reply from Bensons For Beds - Braintree
We're so pleased to hear about your excellent experience with us! It's wonderful that our delivery team was amazing, polite, and respectful, making you feel comfortable. We're also delighted that our in-store team provided such helpful assistance in choosing the perfect headboard.
Team Bensons
Great service from Tina in store and…
Great service from Tina in store and the delivery drivers.
August 24, 2026
Reply from Bensons For Beds - Braintree
We're so pleased to hear you received great service from our team in-store and from our delivery drivers. Thank you for your positive feedback!
Team Bensons
Our visit was great Angela in…
Our visit was great Angela in Braintree store was so helpful and really knows her products. We were just making enquiries but ended up with a TV bed /mattress plus another complete bed frame with headboard. We are hoping that when our orders arrive they match the quality service she gave us.
August 18, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
We're so pleased to hear about your excellent experience in our Braintree store! It's wonderful that our team member was so helpful and knowledgeable about our products. We truly hope your orders meet the same high standard of service you received.
Team Bensons
The lady i saw was very nice well…
The lady i saw was very nice well informed and not pushy
August 15, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
We're so pleased to hear that you found our colleague very nice, well-informed, and not pushy. Providing a helpful and respectful experience is something we pride ourselves on, and we truly appreciate your kind words!
Team Bensons
excellent service
August 15, 2026
Reply from Bensons For Beds - Braintree
Thank you for your feedback! 😊 We're delighted to hear you received excellent service during your experience with us. Your kind words mean a lot to the team, and we're thrilled we could help make your journey a positive one.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan | Customer Care Specialist
I had great customer service and would…
I had great customer service and would highly recommend, your sales lady Tina was very helpful and made me feel very special so well done Benson for beds
August 10, 2026
Reply from Bensons For Beds - Braintree
Hey Heather,
Thank you for your wonderful feedback! 😊 We're delighted to hear you received great customer service and that Tina made your experience so special. Her helpful, friendly approach is exactly the kind of service we strive to provide, and we're thrilled she helped make your visit such a positive one. We'll be sure to pass on your kind words to her. Thank you for choosing us and for your recommendation,
Megan | Customer Care Specialist🛏️
Ordered my bed and bedside tables from…
Ordered my bed and bedside tables from Manager Tim at the Braintree branch of Bensons For Beds. He was very helpful, and explained everything. I was very impressed with his Customer Service skills, a lovely chap. The items were ordered, and a delivery slot was given. They arrived well within the delivery slot, by two very nice guys who were very helpful. I have purchased from Bensons For Beds, many years ago and was impressed then, and they still had my details on computer. Amazing...Cannot fault the company. 5* from me.
August 7, 2026
Reply from Bensons For Beds - Braintree
Thank you for your fantastic review! We're delighted to hear that our team member was very helpful and provided excellent customer service. It's wonderful to know that your items arrived well within the delivery slot, and that our delivery team was very nice and helpful. We're so pleased you had such a positive experience with us!
Team Bensons
Good prices, great shopping experience
The second bed we’ve purchased from Bensons. The staff are friendly and welcoming, there’s lots of communication on the delivery and the delivery arrived as per arranged and on time. Thank you!
July 23, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
We're delighted to hear that our staff were friendly and welcoming, and that your delivery was communicated well and arrived on time. Thank you for your kind words!
Thank you for your positive review - Lauryn at Customer Care 💜
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
We had a really great experience at Bensons for Beds in Braintree while looking for our perfect mattress and bed.
We were greeted by Laura, who was so helpful. She recommended we try the SleepPRO system to help find the right mattress for us. With so many different options, it was quite overwhelming at first, but Laura was really patient and took the time to help us try different mattresses and find the perfect match for what we were looking for.
She also went above and beyond to get us the best deal, which we really appreciated.
Great store, great service and a lovely experience from start to finish. We’d definitely recommend Laura and Bensons for Beds Braintree! ⭐⭐⭐⭐⭐
August 9, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
Hi Tanya,
Thank you for your amazing 5-star review! 😊 We're delighted to hear that Laura provided such helpful, patient, and knowledgeable service while you searched for your perfect bed and mattress. It's wonderful to know that the SleepPRO assessment helped make the choice easier and that Laura went above and beyond to find the best option and deal for you.
We'll be sure to pass your kind words on to Laura and the team at our Braintree store. Thank you for your recommendation and for choosing Bensons for Beds. We hope you enjoy many comfortable and restful nights ahead,
Megan | Customer Care Specialist
Tina at the Braintree store was very…
Tina at the Braintree store was very knowledgeable and helpful.
August 7, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
Thank you for your wonderful feedback! We're delighted to hear that our team member at the Braintree store was so knowledgeable and helpful during your visit. We truly appreciate your kind words.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent service from start to finish
Excellent service from start to finish. Knowledgeable staff answered all my questions would recommend them 100 percentage
August 7, 2026
Reply from Bensons For Beds - Braintree
We're so pleased to hear that you received excellent service from start to finish and that our knowledgeable staff were able to answer all your questions. Thank you for your wonderful recommendation!
Thank you for your positive review - Lauryn at Customer Care
Very helpful and patient staff, nothing too much trouble
Laura helped us find what we wanted/needed. She was very knowledgeable and patient with us. We had a great experience, and are very excited to get our new bed!
July 30, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
We're so pleased to hear you had a great experience and that our team member was knowledgeable and patient. It's wonderful that they helped you find exactly what you needed, and we hope you enjoy your new bed!
Team Bensons
Ben Regional
Ben the regional manager who served us was amazing. Really helpful and was not pushy at all. Had gone to a different bed company the same day and felt very pushy but was given such little information. Ben asked all our questions and couldn't help us anymore. After service has been amazing too. Can't wait for our bed to be delivered
July 8, 2026
Reply from Bensons For Beds - Braintree
We're so pleased to hear about your positive experience with our regional manager. It's wonderful that you felt well-informed and unpressured, and that our team provided excellent service both during and after your visit. We're excited for your new bed to arrive!
Great service
Great service. Well informed and helpful staff. Delivery and collection easily organised stress-free
June 30, 2026
Reply from Bensons For Beds - Braintree
We're so pleased you experienced great service and found our staff well-informed and helpful. We're glad your delivery and collection were easily organized and stress-free. Thank you for your feedback!
Team Bensons
Great staff
Great staff, very helpful. We visited the Braintree branch and were seen by Angela and Tina who were extremely good.
June 8, 2026
Reply from Bensons For Beds - Braintree
We're so glad to hear our team at the Braintree branch was extremely good and helpful. Thank you for your kind words!
Team Bensons
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