nice and relaxed on a sunday morning, great sales advisor polite and extremley informative about the extensive range of products. a couple of complete bed sets later we were done...10/10 top marks, De... See more
Company replied
Location
Switch locationUnit B1 Braintree Retail Park, Charter Way, CM77 8YH Braintree, Essex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
In store we had a brilliant service, the lady knew her mattresses and helped us make sure we got what we were after. Delivery was great and lots of communication. Just disappointed in the delay of the... See more
Company replied
Our visit was great Angela in Braintree store was so helpful and really knows her products. We were just making enquiries but ended up with a TV bed /mattress plus another complete bed frame with he... See more
Company replied
Everything went really well from first visit to store and delivery of mattress. I had to change first mattress as too firm but it was changed for a medium instead. There were no problems at all and... See more
Company replied
Company details
About Bensons For Beds - Braintree
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Braintree Retail Park, Charter Way, CM77 8YH, Braintree, Essex, United Kingdom
4.8
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really great end-to-end experience
Really great experience here, with Paul helping us find our perfect bed and mattress. Can’t fault his knowledge and help. He was never pushy, just helpful and polite. Then upon delivery the friendly Charlie and Usman completed the assembly really quickly and efficiently. Can’t fault it all in all.
March 6, 2026
Reply from Bensons For Beds - Braintree
Hello Tom,
We're so pleased you had such a great experience! It's wonderful to hear that you found the perfect bed and mattress with such knowledgeable and helpful assistance. We're glad the delivery and assembly were completed quickly and efficiently by a friendly team.
Thank you for choosing us,
Team Bensons
Reply from Bensons For Beds - Braintree
Lyn Stephenson,
We are happy to learn that you received great service from beginning to end, and we appreciate your positive feedback.
Team Bensons
New Bed - Remote opening ottoman
Excellent service. Clean and respectful job. Both crew John and Brian were excellent. Will recommend Bensons assemblies and work any time.
February 26, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
Harshad Thaker,
We appreciate your fantastic review! We're so glad you received excellent service and that the crew was clean and respectful. It's great to hear you'll recommend our work.
Team Bensons
Exceptional service
Extremely friendly as soon as I walked through the door I was greeted with a smile and good morning. I went to dreams and couldn’t wait to leave. I wasn’t an easy customer but everything was explained to me and nothing was to much trouble and obviously I made a purchase due to there expertise and advice.
February 22, 2026
Reply from Bensons For Beds - Braintree
Thank you so much for your lovely review Sharon! We’re delighted to hear you felt welcomed the moment you walked through the door. It’s great to know everything was explained clearly and that nothing was too much trouble — even when you thought you weren’t the easiest customer! We’re really glad our team’s advice helped you feel confident in your purchase,
Megan at Customer Care😊
Good company to buy beds from
Good company to buy beds from. Very pleasant salesman and the delivery driver was very helpful too.
February 15, 2026
Reply from Bensons For Beds - Braintree
We're happy to hear that you had a positive experience buying beds from us! It's great to know that our sales team and delivery driver were pleasant and helpful.
They arrived within the specified time
They arrived within the specified time.
Both were happy and polite.
They put on overshoes to protect my carpets.
February 13, 2026
Reply from Bensons For Beds - Braintree
We're happy to hear that our team arrived on time and were respectful. We appreciate you mentioning their care in protecting your carpets. Thank you for your feedback. Michael @ Team Bensons
A very friendly service very helpful
A very friendly service very helpful
And a lot of choice!
The delivery of my headboard was on time and with respect to the property
February 9, 2026
Reply from Bensons For Beds - Braintree
We're so happy to hear about the friendly and helpful service you received and that you found a lot of choices. We're glad your headboard was delivered on time and with respect.
Thank you so much for choosing us,
Megan at Customer Care
Great service
Great service. Delivery men lovely and polite. Very happy with service.
February 6, 2026
Reply from Bensons For Beds - Braintree
We appreciate you taking the time to share your positive experience! We're so glad to hear you were happy with our service and delivery.
Reply from Bensons For Beds - Braintree
We're so happy everything from your purchase to the delivery went smoothly. We appreciate you taking the time to share your positive feedback!
From visiting the showroom to delivery…
From visiting the showroom to delivery we received excellent service. Delivery was on time with a quick placing of bed and fitting of headboard etc. with no problems.
On aprevious purchase of a mattress from a different company the delivery driver was aggressive and refusing to take the old mattress a service for which I had paid for. So you can understand how pleased we are with Bensons
February 5, 2026
Reply from Bensons For Beds - Braintree
We're happy to hear that you received excellent service from the showroom visit to the delivery. It's great the delivery was on time, and the team quickly placed the bed and fitted the headboard. We appreciate your feedback regarding your previous experience with another company.
Staff very friendly
Staff very friendly, kept us informed throughout regarding dispatch and delivery
February 5, 2026
Reply from Bensons For Beds - Braintree
We appreciate you sharing your feedback and are so happy to hear that our staff was friendly and kept you informed about dispatch and delivery!
Fantastic Staff every step of the way ..
Fantastic experience from start to finish, from giving advice to what we required to delivery day and even installation and assembling the bed,, everyone we dealt with had a great attitude 👍 recommended if you looking for a new mattress as well
February 2, 2026
Reply from Bensons For Beds - Braintree
We're happy to hear you had such a fantastic experience, from the advice you received to the delivery and installation. It's great to know everyone you dealt with had a great attitude. We appreciate your recommendation!
Very helpful in finding the right…
Very helpful in finding the right choice bed an mattress ,
February 3, 2026
Reply from Bensons For Beds - Braintree
Thank you for the lovely feedback! 😊 We’re so glad the team could help you find the right bed and mattress. Enjoy your new comfort,
- Megan at Customer Care💜
Good communication with driver ,phoned…
Good communication with driver ,phoned and said he was going to be late .
They arrived not too late ,they immediately put on shoe covers then came in to house
They took my old bed away and assembled my new bed ,very polite and efficient
Very happy with how it went .
January 26, 2026
Reply from Bensons For Beds - Braintree
We're glad the driver communicated the delay and that the team was polite and efficient with the bed assembly and removal while respecting your home. We appreciate your positive feedback!
Great Service
Angela was extremely knowledgeable and helpful. A credit to your company made the whole experience easy and we got everything we needed
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
We’re so glad Angela made the whole process easy and helped you get everything you needed – what a fantastic experience! 💜 Thank you for your positive review - Lauryn at Customer Care
Mattress purchase at Bensons
Nice store with examples of the mattresses we were interested in all available on the shop floor. The staff member was attentive but not pushy and assisted with relevant information when asked. Straightforward check out with options offered and delivery dates given.
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
We're glad to hear that you found our store nice and the staff helpful. We appreciate that they provided relevant information without being pushy, and that the checkout process was straightforward. Thank you for your positive review – Lauryn at Customer Care 💜
Ordered wrong mattress size!!
I went in to the store and ordered a double mattress before Christmas. Upon delivery I realised I didn’t have a double (!) but a kingsize bed (terrible memory). The store was great, they arranged collection and redelivery of a king size mattress, without charging me the admin fee for “changing my mind” as the mattress was sealed still in the plastic packaging, just the difference in price for the sizing.
Store staff in Braintree was lovely on both occasions.
On both occasions the delivery teams were courteous and on time.
Can’t find one fault with the whole process - therefore would definitely recommend.
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Braintree
We're happy to hear that our store staff were lovely and helpful when arranging the correct mattress size for you. We appreciate your recommendation and are glad the delivery teams were courteous and punctual. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent Service From Angela
I went to the Freeport branch and was served by Angela. She was brilliant… Helpful, full of information and the perfect person to serve me. I have come away having spent a small fortune but with any luck I will not worry about it as I will be sleeping like a baby in my new bed.
December 29, 2025
Unprompted review
Reply from Bensons For Beds - Braintree
We're happy to hear that you had such a positive experience! It's great to know that our team member was so helpful and informative. We hope you sleep soundly in your new bed and thank you for your feedback. – Lauryn at Customer Care 💜
Great service
Great service- from the store staff and delivery drivers. Daily updates with collection and delivery times. Definitely recommend.
December 27, 2025
Reply from Bensons For Beds - Braintree
Thank you for your feedback! We’re delighted to hear both our store team and delivery drivers provided excellent service and kept you updated every step of the way. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Braintree
Thank you for your kind words Kerrie! We’re so glad you had a great experience and found our team helpful—it means a lot to us.
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.