Bensons For Beds - Chester Reviews 

659
TrustScore 5 out of 5

4.8

Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU Chester, Cheshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

A huge thank you to Barry for making our recent bed purchase such a positive and easy experience. Barry greeted us within a few minutes of arriving and immediately made us feel welcome. We explaine... See more

Company replied

Rated 5 out of 5 stars

We visited the Chester branch after receiving a quote from another bed company. We were greeted by a lovely salesman called Barry who was extremely knowledgeable and professional. What really made i... See more

Company replied

Rated 5 out of 5 stars

We loved how the team took the time to ask us lots of questions to help us work out which bed would be best for us. They also gave us plenty of time to try the different beds before we made our dec... See more

Company replied

Rated 4 out of 5 stars

Overall, the experience was very satisfactory and professional. The Sales Assistant was very helpful and showed us a number of beds and mattresses that were the kind of thing we were looking for. We... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Chester

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 5 Deva Retail Centre, Stendall Road, CH1 4LU, Chester, Cheshire, United Kingdom

  • 1244665818

4.8

Excellent

TrustScore 5 out of 5

659 reviews

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4.8

All reviews

(659)

24,452 reviews in the last 12 months

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Rated 5 out of 5 stars

A huge thank you to Barry for making…

A huge thank you to Barry for making our recent bed purchase such a positive and easy experience.
Barry greeted us within a few minutes of arriving and immediately made us feel welcome. We explained that we were only looking and honestly had no idea what we wanted, but he was relaxed, patient and never made us feel pressured.
After listening to what we needed, Barry simply asked, “Can I make some suggestions and show you a few options?” His knowledge and approach made the whole process so much easier. Within 40 minutes, we had chosen our new bed, mattress and completed the purchase!
Thank you, Barry, for your friendly service, expertise and for making what could have been an overwhelming decision feel simple and enjoyable. We really appreciated your help.

July 31, 2026
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Reply from Bensons For Beds - Chester

We're so pleased to hear you had such a wonderful experience with us! It's fantastic that our team member provided such friendly, patient, and knowledgeable service, making your bed purchase simple and enjoyable. We appreciate you highlighting their expertise.

Team Bensons

Rated 5 out of 5 stars

Christine in the chester store was…

Christine in the chester store was friendly, approachable and very well informed

August 4, 2026
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Reply from Bensons For Beds - Chester

We're so pleased to hear that Christine in the Chester store was friendly, approachable, and very well informed. Thank you for your wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

Outstanding service

We visited the Chester branch after receiving a quote from another bed company.
We were greeted by a lovely salesman called Barry who was extremely knowledgeable and professional.
What really made it a pleasure to shop here was that after showing us certain beds and mattresses to look at he gave us some pillows and left us to brouse and try a variety of beds. It was a real pleasure doing business with Bensons For Beds and in our view every shop should have a Barry.

July 31, 2026
Unprompted review
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Reply from Bensons For Beds - Chester

Thank you for your fantastic review! We're delighted to hear that our salesperson was extremely knowledgeable and professional, and that you appreciated the opportunity to browse and try different beds at your leisure. We're so pleased you had such a positive shopping experience with us!

Team Bensons

Rated 5 out of 5 stars

Christine at the Chester store was…

Christine at the Chester store was wonderful. She really listened to what we were after as we had limited space and she managed to find the right bed for us. Delivery was also pretty quick

July 26, 2026
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Reply from Bensons For Beds - Chester

Thank you for your wonderful review! We're delighted to hear Christine at our Chester store took the time to listen to your needs and helped you find the perfect bed for your space. It's also great to know you were pleased with the quick delivery. We'll be sure to pass on your kind words to Christine!

We’d love to serve you again in the future,
Bensons for Beds!💖

Rated 5 out of 5 stars

Amazing attention to clients

This is our second purchase at this branch and as last time we were helped understanding what the options were based on our needs and we were left freely to decide and choose. Amazing!

July 29, 2026
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Reply from Bensons For Beds - Chester

Thank you for your wonderful review and for choosing us again! We're delighted to hear that our team took the time to help you understand all the options available and find the right choice for your needs. It's great to know you appreciated the relaxed, no-pressure approach. We truly value your continued support and look forward to welcoming you back in the future,
Bensons for Beds!💖

Rated 5 out of 5 stars

Helpful staff

Member of staff in the store, Christine was very helpful.

July 21, 2026
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Reply from Bensons For Beds - Chester

We're so pleased you found our team member in the store very helpful. Thank you for sharing your positive experience with us!✨

Rated 5 out of 5 stars

Friendly staff who had great knowledge…

Friendly staff who had great knowledge regarding the purchase choices we had for our bedside cabinets.

July 19, 2026
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Reply from Bensons For Beds - Chester

We're so pleased to hear that our staff were friendly and had great knowledge regarding your purchase choices for your bedside cabinets. Thank you for your wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

Very adaptable

Due to a delay in our house purchase Bensons kept the wardrobe in store for us until we were able to complete. They then fitted the wardrobe quickly and efficiently.

July 19, 2026
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Reply from Bensons For Beds - Chester

We're so pleased to hear that we could store your wardrobe for you during your house purchase delay. It's wonderful that our team then fitted it quickly and efficiently for you. Thank you for your feedback.

Team Bensons

Rated 5 out of 5 stars

Store staff very helpful

Store staff very helpful. Delivery bang on time and delivery staff very friendly. Altogether a very good experience.

July 18, 2026
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Reply from Bensons For Beds - Chester

We're so pleased to hear that our store staff were very helpful and that your delivery was right on time with friendly delivery staff. It's wonderful that you had a very good experience overall. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Absolutely fantastic service from Dave…

Absolutely fantastic service from Dave at the Chester store. He listened to my needs & matched it perfectly.

July 9, 2026
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Reply from Bensons For Beds - Chester

We're so pleased to hear that our team member at the Chester store listened to your needs and found the perfect match. Thank you for your fantastic feedback!

Rated 5 out of 5 stars

Friendly team

Friendly team. Great service. Useful reminder messages and information about the delivery.

July 4, 2026
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Reply from Bensons For Beds - Chester

We're so pleased you found our team friendly and received great service. We're also glad our reminder messages and delivery information were useful. Thank you for your kind feedback!

Rated 5 out of 5 stars

Highly recommend

We loved how the team took the time to ask us lots of questions to help us work out which bed would be best for us. They also gave us plenty of time to try the different beds before we made our decision, and we never felt under any pressure.

A huge thank you to Barry, Dave and Christine for all your help, patience and expert advice. We would highly recommend this store to anyone looking for a new bed or mattress.

June 28, 2026
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Reply from Bensons For Beds - Chester

We're so pleased to hear you had such a positive experience with us! It's wonderful that our team took the time to help you find the perfect bed without any pressure. Thank you for your kind words and high recommendation!

Team Bensons

Rated 5 out of 5 stars

Helpful

Helpful , informative staff

June 28, 2026
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Reply from Bensons For Beds - Chester

Thank you for your feedback!

Team Bensons

Rated 5 out of 5 stars

Fantastic service in the Chester store

Fantastic service in the Chester store, great selection of products and amazing customer service.

June 29, 2026
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Reply from Bensons For Beds - Chester

We're so pleased you had a fantastic experience at our Chester store! Thank you for your wonderful feedback.

Team Bensons

Rated 5 out of 5 stars

The staff at Bensons are very helpful

The staff at Bensons are very helpful! I did the mattress exchange as the first was just too hard for me & hurting my hips. There is a charge for this as expected & it wasn’t a problem & I ordered a different one a medium & it was here in 2 wks. Up to now it’s fine, I’ll know when this heat wave goes.

June 26, 2026
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Reply from Bensons For Beds - Chester

We are so pleased to hear our staff were helpful during your mattress exchange. We appreciate your understanding regarding the exchange fee and are glad the new mattress is working out well for you. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Costumer series is fantastic and especially Dave

When we walked into shop we were greated by Dave who really looked after us went through all my options to get the right bed for me , thank you very much to Dave

June 24, 2026
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Reply from Bensons For Beds - Chester

We are so pleased our team provided such excellent care and helped you find the perfect bed. Thank you for your kind words!

Team Bensons

Rated 5 out of 5 stars

Bensons for beds @ Chester

The customer service from Christine was excellent. She was very knowledgeable & there was no pressure to buy. It was also nice to have the time to try out the mattresses before we made our choice 😀

June 23, 2026
Unprompted review
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Reply from Bensons For Beds - Chester

We're so pleased our team provided excellent service and knowledge, allowing you ample time to choose your mattress. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Great

Can't fault anything about the store. The staff really helpful especially Barry who gelled us choosing the right bed fir ys6

June 17, 2026
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Reply from Bensons For Beds - Chester

We're so pleased you found our team helpful in choosing the right bed. We appreciate your kind words and positive feedback!

Team Bensons

Rated 5 out of 5 stars

Great sales staff

The guy in the Chester store Paul he was great really friendly not pushy.. I wanted certain matress at a certain price and he showed me what they had in that range I come away happy knowing I had exactly what I wanted

June 16, 2026
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Reply from Bensons For Beds - Chester

We're so pleased you had a great experience and found our team member friendly and helpful. It's wonderful to know you left happy with exactly what you wanted!

Team Bensons

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