Chris and Gav, my delivery drivers were the best, they were professional and friendly. I was impressed that they had shoe covers with them and cared about not leaving a mess in my home, They went abo... See more
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See what reviewers are saying
Welcome experience went for a new mattress wasn’t sure about firmness so was asked if we would like lie bed for them to work out best mattress for us
Company replied
John in the store is such a nice man - he’s polite, respectful and knowledgeable which is just what we needed with buying a new bed. We went to other bed stores locally and his manner was by far the b... See more
Company replied
We enquired about a bed in February of this year, being aware that we would not be ready for delivery until possibly June. This was not a problem for John at the Crewe shop, he took us on a full tour... See more
Company replied
Company details
About Bensons For Beds - Crewe641
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Grand Junction Retail Park, CW1 2RP, Crewe, Cheshire, United Kingdom
- 1270213967
4.9
Excellent
217 reviews
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Good friendly service from Jon who…
Good friendly service from Jon who understood our needs.
August 14, 2025
Reply from Bensons For Beds - Crewe641
We're happy to hear that you received good, friendly service and that your needs were understood. We appreciate your positive feedback, Megan at Customer Care
Customer service
The salesperson I spoke to was very helpful and understood my needs he seemed well versed on the types of mattresses. Following which I ordered a new mattress
August 5, 2025
Reply from Bensons For Beds - Crewe641
Thank you for the kind words about our salesperson! We take pride in having knowledgeable and helpful staff who are ready to assist our customers in finding the perfect mattress for their needs. We hope you enjoy your new purchase! Megan at Customer Care🛏️🎉
Reply from Bensons For Beds - Crewe641
Thank you for your kind words! We strive to provide top-notch customer service at all times. Your satisfaction is our top priority. We look forward to seeing you again in the future, Megan at Customer Care
Staff are very helpful didn't try to…
Staff are very helpful didn't try to sell us something more than what we were looking for
June 29, 2025
Reply from Bensons For Beds - Crewe641
We are glad that our sales team was able to help you find exactly what you were looking for. We strive to provide each customer with advice tailored to their needs. Thank you for this wonderful review and we hope you enjoy your new purchase.
Tamara was very helpful and…
Tamara was very helpful and knowledgeable and made the process very easy
June 27, 2025
Reply from Bensons For Beds - Crewe641
We are glad that Tamarah was able to offer expert guidance and support making the whole process easy and seamless. Thank you for taking the time to leave this positive review. We hope you have a wonderful day and enjoy your new purchase.
Great advice
The lady in store was very well informed on all the bedding and her advice was great help in choosing
June 21, 2025
Reply from Bensons For Beds - Crewe641
Thank you so much for your wonderful review. We are delighted that our sales team was able to give you meaningful and helpful advice. We hope you enjoy your purchase.
Excellent service
Excellent customer service from purchase to delivery
June 11, 2025
Unprompted review
Reply from Bensons For Beds - Crewe641
We are happy that the entire process was smooth and enjoyable. Thank you for taking the time to leave us this glowing review. We are grateful for your business and hope you enjoy your new purchase.
It’s just good not to be hassled by…
It’s just good not to be hassled by sales staff until you need there help!
June 1, 2025
Reply from Bensons For Beds - Crewe641
We're glad you enjoyed your experience and appreciated our team's approach. Thank you for your positive feedback; it means a lot to us!
Take care,
Megan at Customer Care
Excellent service and support
May 3, 2025
Reply from Bensons For Beds - Crewe641
Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service and support. We strive to provide the best possible experience for you. We look forward to seeing you again in the future. Thank you for choosing us!
Sleep well, Team Bensons💜
Helpful and friendly service
Helpful and friendly service
Didn’t mind spending time providing information answering any questions I had
April 29, 2025
Reply from Bensons For Beds - Crewe641
Thank you for your wonderful review. We are happy that our team was able to help answer all your questions and provide you with all the information you needed. Thank you for taking time to leave us a review.
Lovely young lady made the mattress…
Lovely young lady made the mattress purchasing an enjoyable experience.
May 2, 2025
Reply from Bensons For Beds - Crewe641
We are glad to hear our team made your experience enjoyable. We strive to provide each customer with a memorable experience. Thank you for taking the time to leave us this glowing review. We hope you enjoy your new mattress. Sweet dreams :)
Very helpful
Went in to replace our old mattress. Tamarrah was very helpful and gave us great advice before we made our decision on what to get.
March 25, 2025
Reply from Bensons For Beds - Crewe641
Thank you for choosing our store to upgrade your mattress! We're thrilled to hear that Tamarah provided exceptional service and helped you find the perfect mattress. We appreciate your business and hope you enjoy your new purchase. Have a wonderful day!
Excellent Service
Excellent Service. not too pushy just very helpful as and when we needed it.
March 10, 2025
Reply from Bensons For Beds - Crewe641
Thank you for your kind words! We're thrilled to hear that our team was able to assist you without being overbearing. We strive to provide exceptional service and are happy to hear we met your expectations. We appreciate your business!
Jon was helpful in attending to our…
Jon was helpful in attending to our needs and has given us options fit for our choices and budget. Thank you for assisting us in choosing a great bed for us!
March 6, 2025
Reply from Bensons For Beds - Crewe641
Thank you so much for your glowing review! We're thrilled to hear that Jon was able to provide you with excellent service and help you find the perfect bed for your needs and budget. It was our pleasure to assist you in making a great choice. Sweet dreams!
Jon.
Jon, for the second time was brilliant. This was the third bed and fourth mattress I have bought in the last 6 months….. I will be back!
January 21, 2025
Reply from Bensons For Beds - Crewe641
We're happy to hear that you had another brilliant experience! We appreciate your continued business and are grateful for your positive feedback regarding our service.
Take care,
Megan at Customer Care
poor service for price
bed arrived and assembled by delivery team who had no training on new design.
spacers for headboard were similar to size if space through bed and so slipped through when tightened. headboard is now wobbly.
electric bed, motor not working correctly, now have to wait for replacement motor form my new bed.
January 6, 2025
Unprompted review
Reply from Bensons For Beds - Crewe641
We appreciate you bringing this to our attention. We regret that the assembly and motor functionality did not meet expectations. We're looking into the assembly issues and arranging for the motor replacement. Thanks for your feedback, Megan at Customer Care
The man that served us was very helpful…
We went into the shop 30th December man that served us was very helpful but not pushy, his name was Jon, we weren't rushed he let us take time so we got the correct mattress, explained everything to us in a ordered manner.
January 2, 2025
Reply from Bensons For Beds - Crewe641
We appreciate you taking the time to share your experience! We're happy to hear that you felt supported in choosing the correct mattress and that our team member was helpful and informative without being overbearing. Thank you, Megan at Customer Care
The salesman was extremely helpful
The salesman was extremely helpful, talked me through all the options as I was clueless. Gave me time to wander and look without pressure.
December 29, 2024
Reply from Bensons For Beds - Crewe641
We're glad you found our salesperson helpful and informative! We appreciate that they provided you with the space to explore your options without any pressure. Thanks for your feedback, Megan at Customer Care
Fantastic!
What an amazing experience it was buying our beds from Bensons For Beds. Amanda greeted us and was lovely. She passed us over to Jon as he initally spoke with us several weeks before when we visited to explore our options. (It was Jon's professionalism and personality that took us back to the store!)
He was really knowledgeable, super friendly and easy-going. Nothing was too much work for him and we were able to take our time and test the products to ensure we made the best decision. I would highly recommend this (Crewe) store. What a pleasure! We can't wait for our new beds! Thanks guys!
December 28, 2024
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