Chris and Gav, my delivery drivers were the best, they were professional and friendly. I was impressed that they had shoe covers with them and cared about not leaving a mess in my home, They went abo... See more
Company replied
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See what reviewers are saying
Welcome experience went for a new mattress wasn’t sure about firmness so was asked if we would like lie bed for them to work out best mattress for us
Company replied
John in the store is such a nice man - he’s polite, respectful and knowledgeable which is just what we needed with buying a new bed. We went to other bed stores locally and his manner was by far the b... See more
Company replied
We enquired about a bed in February of this year, being aware that we would not be ready for delivery until possibly June. This was not a problem for John at the Crewe shop, he took us on a full tour... See more
Company replied
Company details
About Bensons For Beds - Crewe641
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Grand Junction Retail Park, CW1 2RP, Crewe, Cheshire, United Kingdom
- 1270213967
4.9
Excellent
217 reviews
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Bensons ? Simply the best …
Very helpful but we were left to wonder trying out different beds but were available to give us guidance when we needed
Very friendly and ready to discuss any problems, put us at ease, would definitely recommend Bensons to anyone , Thank you for your help.
August 17, 2023
Reply from Bensons For Beds - Crewe641
Hello Mr Vince, this is a great review! We are happy to hear that we could assist you with your purchase. Thank you for taking the time to provide us with this feedback. - Team Bensons
Great experience!
Clare was great helping decide on my new mattress. Very friendly, knowledgeable and caring. Looking forward to enjoying my sleep in my new bed. Thank you
July 22, 2023
Reply from Bensons For Beds - Crewe641
Hello Christine.
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Clare can be aware of a great job she is doing. - Team Bensons
Reply from Bensons For Beds - Crewe641
Hello Lyn
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
Pleasant and efficient assistance.
July 11, 2023
Reply from Bensons For Beds - Crewe641
Thank you for your feedback, Judith! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Amazing experience
July 10, 2023
Reply from Bensons For Beds - Crewe641
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Reply from Bensons For Beds - Crewe641
Thankyou so much for taking the time to leave us with this review - Team Bensons
EXCELLENT CUSTOMER SERVICE
June 30, 2023
Reply from Bensons For Beds - Crewe641
Thankyou so much for taking to the time to leave us your lovely comments - Team Bensons
Very friendly
Very friendly, very knowledgeable staff. Great range of products on offer.
June 12, 2023
Reply from Bensons For Beds - Crewe641
Hi Mitch, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Crewe store.
Team Bensons
The staff at the office was welcoming…
The staff at the office was welcoming and showed us how to select the type of bed we need.
May 30, 2023
Reply from Bensons For Beds - Crewe641
Thank you for your 5* review! -Team Bensons
Good Service
Excellent - Freindly knowledgeable staff made feel like their only customer, very pleased our purchases.
May 17, 2023
Reply from Bensons For Beds - Crewe641
This is wonderful to hear Paul! Thank you for your feedback. -Team Bensons
Excellent service
Excellent service. Helped with choices and what's available. Very helpful, polite and friendly.
Explained procedures for delivery.
Highly recommend.
May 6, 2023
Excellent customer service from Dave…
Excellent customer service from Dave who gave us loads of advice which we were looking for and good knowledge of all types of beds and mattresses and headboards.
We only went in for advice and ended up buying as we were so impressed with service
April 23, 2023
We went in knowing what we wanted
We went in knowing what we wanted, having looked on the website beforehand. We were shown the item, a bed settee, and how it worked. Staff friendly and efficient.
April 21, 2023
the staff were great helping us to…
the staff were great helping us to choose and then setting up the finance
April 19, 2023
The staff were very helpful
The staff were very helpful. I got to test different mattress firmness on a machine which helped inform my decision. The lady who served me was respectful of my budget whilst finding me a lovely mattress. Thank you!
Update as of 13.05.23: I unfortunately didn't suit the mattress that I purchased in store, so I called the customer service department to see what could be done. They told me that I had a 40 night sleep guarantee, so could exchange it for a low fee. I have been into store today and changed it for another mattress. Outstanding customer service at the Crewe brach! Thank you.
April 16, 2023
Great service
Great service. Excellent help in store to ensure we selected the right mattress and bed frame. The Easter sale was an added bonus!! Thank you.
April 8, 2023
Claire was friendly
Claire was friendly, listened to my requirements and provided excellent advice.
April 2, 2023
Very friendly staff offered advice with…
Very friendly staff offered advice with no pressure to purchase
March 30, 2023
Sales assistant at Crewe was a great…
Sales assistant at Crewe was a great help. Very friendly not at all pushy with trying to sell us a mattress.
March 21, 2023
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