⭐️⭐️⭐️⭐️⭐️ We honestly can’t thank Andrew at the Bensons for Beds Team Valley store enough. From the moment we walked in, he was so friendly, helpful and genuinely took the time to make sure we... See more
Company replied
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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A spur of the moment decision to call into your Team Valley,Gateshead, to look at a new bed (King-size). Jan the Sales Assistant introduced herself & looked after us fantastically. Showed us a nu... See more
Company replied
Fantastic service by Janice at Bensons For Beds (Team Valley) 😁 I went into the team valley store to purchase a mattress and was overwhelmed by at all of options within the store. Janice was so... See more
Company replied
Service was fantastic. Warm friendly staff. The gentleman who looked after us was very knowledgeable, he matched mattresses to our needs and requirements. Would definitely recommend.
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Company details
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
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Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
227 reviews
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The sales person was first class
The sales person was first class, Louise, the store is so well organised at Gateshead well planned and easy to get to. The products are about the best we have seen and this is our second buy.
October 2, 2026
Reply from Bensons For Beds - Gateshead
Thank you for your wonderful review! We're thrilled to hear that Louise provided you with first-class service and that you found our Gateshead store well organized. We appreciate your loyalty and look forward to serving you again for your next purchase!
From start to finish can't praise Tony…
From start to finish can't praise Tony high enough very professional and knowledgeable
October 1, 2026
Reply from Bensons For Beds - Gateshead
Thank you for your wonderful feedback! We're thrilled to hear that Tony made such a positive impression with his professionalism and expertise. We strive to provide the best service possible and appreciate your support. We look forward to serving you again!
Outstanding Customer Service ⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
We honestly can’t thank Andrew at the Bensons for Beds Team Valley store enough. From the moment we walked in, he was so friendly, helpful and genuinely took the time to make sure we were happy and had everything we needed.
The service was absolutely fantastic, and Andrew really did go above and beyond what we expected. It made the whole experience so easy and enjoyable, and we couldn’t be happier.
Thank you, Andrew, for all your help. You’re a real credit to Bensons for Beds! 👏😊
September 29, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind words! We're thrilled to hear that Andrew provided you with such fantastic service. We strive to make every experience enjoyable, and it's great to know we succeeded. We appreciate your support and hope you love your new bed!
Service was fantastic
Service was fantastic. Warm friendly staff. The gentleman who looked after us was very knowledgeable, he matched mattresses to our needs and requirements. Would definitely recommend.
September 29, 2026
Reply from Bensons For Beds - Gateshead
Thank you for your wonderful review! We're thrilled to hear that our staff provided you with fantastic service and matched you with the perfect mattress. Your recommendation means a lot to us. We look forward to welcoming you back soon!
Excellent company to do business with
Excellent company to do business with. Such a refreshing change to get professional experience, great value and courtesy from a company from every single member of the team from sales to delivery. Highly recommend.
September 9, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with our dedicated team. Your recommendation means the world to us, and we can't wait to serve you again soon! Cheers to more positive experiences ahead! 😊👏🏼
Ken was very friendly
Ken was very friendly, informative and hepful without applying any pressure to purchase. Everything explained in detail.
September 27, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! We're thrilled to hear that Ken made your experience enjoyable and informative. Our team is dedicated to providing a pressure-free environment. We look forward to serving you again! Cheers! ���� Thank you so much for your amazing feedback! We're delighted to hear that Ken provided you with a friendly and informative experience without any pressure. Our goal is to make every visit enjoyable! We can't wait to welcome you back soon. Cheers to great service! ��😊 Thank you for the fantastic review! We're so glad Ken could assist you in a friendly and informative way. Our team prides itself on a no-pressure approach, and we're thrilled you noticed! We can't wait to see you again soon! Cheers! ���� Thank you for your wonderful feedback! We're thrilled Ken made your experience informative and pressure-free. Our goal is to create a welcoming atmosphere for all our customers. We're excited to serve you again soon! Cheers! ��😊��
Fantastic service by Janice at Bensons…
Fantastic service by Janice at Bensons For Beds (Team Valley) 😁
I went into the team valley store to purchase a mattress and was overwhelmed by at all of options within the store. Janice was so friendly, and gracious with her time. She explained all the different types of mattresses and helped me work out what one would best suit my needs. I was able to go around afterwards and test all them out on my own, not once did I feel pressured to buy. I am very happy with my purchase and can’t wait to receive my mattress 😁
Overall, the staff are incredibly friendly and welcoming. Thank you Janice!😁
September 24, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for choosing Bensons For Beds! We're thrilled that you had a fantastic experience with Janice at our Team Valley store. Our team is here to help find the perfect mattress for your needs, and we couldn't be happier that you found the one that's just right for you. Enjoy your new mattress, and thank you again for your kind words! 😁
We were served by Lewis today at…
We were served by Lewis today at metrocentre bensons I must say she is extremely loyal to her work a very positive personality helped us finding the mattress exactly what we were looking for :) very pleased we found what we needed thank you Again Lewis 🫶🏼
September 22, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you so much for taking the time to leave this wonderful review! We are thrilled to hear that Louise provided such exceptional service and helped you find the perfect mattress. We truly appreciate your support and hope to see you again soon at Metrocentre Bensons. Thanks again! 🌟🛏️
Andrew was very helpful and answered…
Andrew was very helpful and answered all the questions I had
September 15, 2026
Reply from Bensons For Beds - Gateshead
Thank you for the positive review! We're glad to hear Andrew provided excellent assistance and addressed all your questions. It's our goal to always provide top-notch service to our valued customers. Thanks for choosing us!
Helpful and friendly advice
September 14, 2026
Reply from Bensons For Beds - Gateshead
"Thank you so much for the kind review! Our team strives to provide excellent customer service and we are thrilled to hear that our advice was helpful and friendly. We hope to see you again soon!" #customerappreciation #happycustomers
Really helpful
Really helpful, good service. Store information was good and we were set up in no time. Really pleased.
August 27, 2026
Reply from Bensons For Beds - Gateshead
Thank you for the positive review! We're thrilled to hear that our service was helpful and that you were able to set up quickly. We're always here to provide excellent service and assist with any information you need. Thank you for choosing us!
Nice experience from the staff
Andrew was very helpful and we were certainly beducated! He told us about all the different mattresses and their different selling points. He also had us on the testing mattress to find which firmness would be best for us. Any questions we had, he was able to answer.
September 12, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for taking the time to share your experience with us, we're thrilled to hear that Andrew provided you with excellent service and helped you find the perfect mattress for your needs! We're always here to answer any questions and ensure that our customers are "beducated" before making a purchase. Thanks for choosing our business! #sleepbetter
Buying a new mattress is a daunting…
Buying a new mattress is a daunting business because there are so many variables. After putting it off for too long we visited the store at Team Valley Retail Park. There, Jan welcomed us and showed us the different ranges that might suit our needs. She was helpful, very knowledgeable and friendly without being pushy and let us try as many mattresses as many times as we liked. We made our final choice and she arranged delivery and collection of the old mattress. A huge relief to get it sorted. We got a great deal without any fuss. Thank you Gateshead team. Looking forward to some good sleeps!
September 12, 2026
Reply from Bensons For Beds - Gateshead
Thank you for choosing our store at Team Valley Retail Park for your mattress needs! We are thrilled that Jan's knowledge, helpfulness, and friendliness made your experience a pleasant one. We hope you have many restful nights ahead on your new mattress!
Delivery and assembling was a great…
Delivery and assembling was a great experience. They were professional and kind guys that knew and did their jobs perfectly. I have since enjoyed sleeping on the bed and it’s been a good experience and decision shopping at Bensons for beds.
September 11, 2026
Reply from Bensons For Beds - Gateshead
Thank you for choosing Bensons for beds! We're thrilled to hear that our team provided you with excellent delivery and assembly services. We're also glad that you're enjoying your new bed and had a positive shopping experience with us. Thank you for your support!
Reply from Bensons For Beds - Gateshead
Thank you for your kind review! We're thrilled to hear that your buying experience was easy and that delivery went smoothly. We strive to make our customers' experiences as seamless and hassle-free as possible. Thank you for choosing !
The staff were excellent
September 5, 2026
Reply from Bensons For Beds - Gateshead
We're thrilled to hear that our staff exceeded your expectations! Thank you for taking the time to share your positive experience. We look forward to serving you again soon.
Excellent costumer care ,and service…
Excellent costumer care ,and service many thanks.
August 30, 2026
We needed to buy a bed on a limited…
We needed to buy a bed on a limited budget for our elderly mother. We went ourselves to Bensons and talked to Paul at the store and he took a lot of time to go through costs and delivery dates. With the information he provided we were able to take our mother in the next day to try out the mattresses and make our choice. We received a great deal with minimal fuss.
August 28, 2026
Andrew at Team Valley
Andrew at Team Valley, Gateshead, was lovely. So kind, and interacted with our 15 year old boy to get the most out of our selection. Really helped us choose the right mattress. Used the funky assessment machine to figure out how he slept and what firmness he would need. Also good fun!
August 31, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Hi James,
Thank you for your fantastic feedback! 😊 We're delighted to hear that Andrew at our Team Valley, Gateshead store made your mattress shopping experience both enjoyable and informative. It's wonderful to know he took the time to engage with your son and help your family find the right mattress.
We're especially pleased that the sleep assessment technology helped identify the best level of support and firmness, while adding a bit of fun to the process too! We'll be sure to pass your kind words on to Andrew, who will be thrilled to hear he made such a positive impression.
Thank you for choosing us, and we hope your son enjoys many comfortable and restful nights on his new mattress,
Megan | Customer Care Specialist
Recommended
Andrew at Team Valley Store helped us out and was very friendly and knowledgeable. Also pointed out discounts such as blue light which we wouldn't have known about otherwise.
August 31, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
"Thank you for sharing your positive experience with us! We're delighted that Andrew provided helpful and friendly service, and even helped you discover potential savings. We hope to see you again soon at our Team Valley Store."
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