From visiting the Team Valley store. The process was faultless. The staff were brilliant and once we decided what we wanted communication was great. The mattress arrived exactly when stated and the de... See more
Company replied
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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⭐️⭐️⭐️⭐️⭐️ We honestly can’t thank Andrew at the Bensons for Beds Team Valley store enough. From the moment we walked in, he was so friendly, helpful and genuinely took the time to make sure we... See more
Company replied
A spur of the moment decision to call into your Team Valley,Gateshead, to look at a new bed (King-size). Jan the Sales Assistant introduced herself & looked after us fantastically. Showed us a nu... See more
Company replied
My 86 year old mother has just had her new mattress and pillow delivered from bensons for beds. The two delivery men Nick and Steven were great. On time,courteous helpful and friendly. Great service
Company replied
Company details
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
234 reviews
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Reply from Bensons For Beds - Gateshead
Thank you for your kind review! We're thrilled to hear that your buying experience was easy and that delivery went smoothly. We strive to make our customers' experiences as seamless and hassle-free as possible. Thank you for choosing !
The staff were excellent
September 5, 2026
Reply from Bensons For Beds - Gateshead
We're thrilled to hear that our staff exceeded your expectations! Thank you for taking the time to share your positive experience. We look forward to serving you again soon.
Excellent costumer care ,and service…
Excellent costumer care ,and service many thanks.
August 30, 2026
Reply from Bensons For Beds - Gateshead
Thank you for your kind words! We're thrilled to hear that you enjoyed our customer care and service. Your satisfaction is our top priority, and we look forward to serving you again soon!
We needed to buy a bed on a limited…
We needed to buy a bed on a limited budget for our elderly mother. We went ourselves to Bensons and talked to Paul at the store and he took a lot of time to go through costs and delivery dates. With the information he provided we were able to take our mother in the next day to try out the mattresses and make our choice. We received a great deal with minimal fuss.
August 28, 2026
Reply from Bensons For Beds - Gateshead
Thank you for your wonderful review! We're thrilled to hear that Paul provided you with the support you needed to find the perfect bed for your mother. It's great to know you had a smooth experience. We appreciate your business and hope your mother enjoys her new mattress!
Andrew at Team Valley
Andrew at Team Valley, Gateshead, was lovely. So kind, and interacted with our 15 year old boy to get the most out of our selection. Really helped us choose the right mattress. Used the funky assessment machine to figure out how he slept and what firmness he would need. Also good fun!
August 31, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Hi James,
Thank you for your fantastic feedback! 😊 We're delighted to hear that Andrew at our Team Valley, Gateshead store made your mattress shopping experience both enjoyable and informative. It's wonderful to know he took the time to engage with your son and help your family find the right mattress.
We're especially pleased that the sleep assessment technology helped identify the best level of support and firmness, while adding a bit of fun to the process too! We'll be sure to pass your kind words on to Andrew, who will be thrilled to hear he made such a positive impression.
Thank you for choosing us, and we hope your son enjoys many comfortable and restful nights on his new mattress,
Megan | Customer Care Specialist
Recommended
Andrew at Team Valley Store helped us out and was very friendly and knowledgeable. Also pointed out discounts such as blue light which we wouldn't have known about otherwise.
August 31, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
"Thank you for sharing your positive experience with us! We're delighted that Andrew provided helpful and friendly service, and even helped you discover potential savings. We hope to see you again soon at our Team Valley Store."
New King-size bed
A spur of the moment decision to call into your Team Valley,Gateshead, to look at a new bed (King-size).
Jan the Sales Assistant introduced herself & looked after us fantastically. Showed us a number of beds & left us to test.
No sales pressure from Jan. But we decided to take the plunge.
Jan was very professional, knowlegdable & socialable. A great credit to your business.
Kept upto date throughout.
Delivery lads Andy's x 2, were equally professional and a credit to your business.
July 21, 2026
Reply from Bensons For Beds - Gateshead
Hi Iain,
Thank you for your fantastic feedback! 😊 We're delighted to hear that your visit to our Team Valley, Gateshead store turned a spur-of-the-moment browse into such a positive experience.
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Excellent service
Excellent service
No pressure to sell they just let you try until comfortable but there for questions
Mattress so comfortable
Delivered smooth no problem
Really helpful service all round
August 30, 2026
Reply from Bensons For Beds - Gateshead
Thank you so much for your review. We're pleased you enjoyed your experience with us and didn't feel pressured. Our expert staff are always here to help. Kind Regards
Excellent customer service from Ken in…
Excellent customer service from Ken in store and delivery team. Thank you
August 27, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind review. We're pleased both Ken and the delivery team gave you a great experiece with Bensons
Great staff
Great staff at the Team Valley branch, dealt with Ken and he was great! Excellent service! Delivery was very good too and the bed is great so far
August 16, 2026
Reply from Bensons For Beds - Gateshead
Hi Ellie, we're so grateful for your comments. We strive to give our customers the best experience while they're here and I'm pleased to hear we made your visit a good one.
Highly recommend
Purchased a bed and mattress from the Gateshead store, Tony assisted us and gave excellent customer service. Everything was perfect from the bed itself to the delivery.
August 20, 2026
Reply from Bensons For Beds - Gateshead
Thank you for your wonderful review! We're thrilled to hear that Tony provided you with excellent service and that you are happy with your bed and mattress. Your satisfaction is our priority, and we appreciate your support. Enjoy your new purchase!
Sales person very helpful in helping us…
Sales person very helpful in helping us to decide which bed and mattress was best suited to our needs.
August 7, 2026
Reply from Bensons For Beds - Gateshead
We're so pleased to hear that our salesperson was very helpful in guiding you to the perfect bed and mattress for your needs. Thank you for your wonderful feedback!
Team Bensons
Excellent service
August 21, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
"Thank you for your kind words! We are committed to providing top-notch service to each and every one of our valued customers. Your satisfaction is our top priority. #happyclients #grateful"
Very good profectional experience
Very good profectional experience. Staff were great. Good customer service. Delivery service arrived within the time allocated for delivery. They were professional and installed the bed within the hour.
Would recommend friends and family to purchase a bed from Benson for beds.
Well done
Stuart
August 24, 2026
Reply from Bensons For Beds - Gateshead
We're so pleased to hear you had such a professional experience with us, Stuart! It's wonderful that our staff and delivery service met your expectations, and that the installation was quick and efficient. We truly appreciate your recommendation to friends and family.
Team Bensons
The lads were very helpful and friendly…
The lads were very helpful and friendly and on time
August 20, 2026
Reply from Bensons For Beds - Gateshead
We're so pleased to hear that our team was helpful, friendly, and on time. We truly appreciate your kind words and positive feedback!
Team Bensons
Great end to end service.
Great staff in the Team Valley store. Delivery was as planned and on time. The delivery guys were friendly and fast. Old mattress out and new mattress installed all in 5 minutes. Brilliant service.
August 16, 2026
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind words and for choosing our Team Valley store. We are delighted to hear that our staff provided exceptional service and that your delivery went smoothly. We hope you are enjoying your new mattress and we look forward to serving you again in the future.
Great experience
Great experience, very helpful going above expectation to find ideal beds for different ages ranges meeting everyone’s needs. Ken and the lady worker were very friendly and accommodating.
August 19, 2026
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind words! It's our goal to ensure all of our customers find the perfect beds to fit their needs. Ken and our team are always happy to go above and beyond for our customers. We appreciate your business and hope to see you again soon!
Bought a bed from bensons 5 years ago…
Bought a bed from bensons 5 years ago and had no hesitation using them again.
The service is top class from start to finish and so much choice
August 14, 2026
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind words and for choosing us again! We're thrilled to know that our top-notch service and wide selection have kept you coming back for more. We can't wait to continue providing you with the best experience possible for years to come.
The lady who served me in the store was…
The lady who served me in the store was very helpful, friendly and pleasant.
August 11, 2026
Reply from Bensons For Beds - Gateshead
Thank you for sharing your positive experience with us! Our team takes great pride in providing excellent customer service and we're glad to hear that you had a helpful and pleasant experience with Jan. We hope to see you again soon. ☺️ #CustomerSatisfaction #FriendlyService
Great staff
Andrew was very friendly and knowledgeable and helped us find a bed that was right for us.
August 10, 2026
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your kind words and positive feedback, we are thrilled to hear that Andrew was able to assist you in finding the perfect bed for your needs. Our team strives to provide exceptional customer service and it sounds like Andrew did just that. Thank you for choosing our business.
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