A spur of the moment decision to call into your Team Valley,Gateshead, to look at a new bed (King-size). Jan the Sales Assistant introduced herself & looked after us fantastically. Showed us a nu... See more
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Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
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We needed to buy a bed on a limited budget for our elderly mother. We went ourselves to Bensons and talked to Paul at the store and he took a lot of time to go through costs and delivery dates. With t... See more
Andrew at Team Valley, Gateshead, was lovely. So kind, and interacted with our 15 year old boy to get the most out of our selection. Really helped us choose the right mattress. Used the funky assessme... See more
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Andrew at Team Valley Store helped us out and was very friendly and knowledgeable. Also pointed out discounts such as blue light which we wouldn't have known about otherwise.
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Company details
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
211 reviews
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We visited bensons for beds at Team…
We visited bensons for beds at Team Valley Gateshead on 22/11/2025 and we saw Araf who helped us look at a number of different mattresses as that was our main concern from our current one. We finally decided on a new mattress and along the way we purchased a new bed frame aswell. The process was super easy everything was broken down for us in terms of payment options and gone over in fine detail.
We can’t wait to get our new bed and mattress on the 18th December…counting down the days! Thank you so much! 😊
November 22, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that you found what you were looking for and that the payment options were clearly explained. We appreciate your positive feedback and are glad you enjoyed your experience. We hope you love your new bed and mattress!
– Thank you, Jess- Team Bensons
Reply from Bensons For Beds - Gateshead
Thank you for your feedback! We’re so pleased to hear that our staff were polite and helpful during your visit. Providing excellent service is always our priority, and your comments mean a lot to us.
Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service in store
Great customer service in store. Quick and easy delivery too. Our beds are perfect and just what we were looking for.
November 21, 2025
Reply from Bensons For Beds - Gateshead
Thank you for sharing! We’re delighted you had great service in-store and that delivery was quick and easy. Enjoy your new beds—they sound perfect!
See you next time! Megan at Customer Care 😊
Would highly recommend Bensons at Team Valley
Visited the Team Valley store with my partner after a disappointing experience at the Bishop Auckland store the other week. Andrew at the store greeted us and made the whole experience of buying a mattress very enjoyable. He went out of his way to help us choice an appropriate mattress, was not pushy, very knowledgeable and is a natural at dealing with customers. He is a credit to the company, and after having tried several other bed retailers, we settled on a purchase of a mattress from Bensons. Very happy indeed and would highly recommend!
November 17, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience at our Team Valley store. It's great to know that our colleague was helpful and knowledgeable, and that you are happy with your mattress purchase. We appreciate your recommendation,
Megan at Customer Care
The service in the store we received…
The service in the store we received from Andrew was second to none. He was amazingly patient and helped us make the best decision. He put us on the magic bed and advised us which pillows we should use to enhance our support on the bed. Polite, friendly and a good advice. We are very happy with the new mattress. Thanks Andrew
November 11, 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear that you received amazing service in our store Luke. It's great to know that our team member was patient and helped you make the best decision, including pillow advice! We appreciate your positive feedback and hope you love your new mattress,
Megan at Customer Care
We are returning customers
We are returning customers. We bought 2 beds before from Benson. Louise was very knowledgable and friendly. We got exactly what we were after and we didn’t have to look around to different shops.
November 12, 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had a positive experience during your previous visits. It's great to know that our team was helpful in finding the perfect beds for you. Thank you for your continued patronage and feedback,
Megan at Customer Care
Member of staff Angela in Metrocentre …
Member of staff Angela in Metrocentre store superb . Best on the park . Cost £80 to build each item is disgraceful . Would have been 5 star apart from this . .
November 15, 2025
Reply from Bensons For Beds - Gateshead
Thank you for sharing your feedback. We’re delighted to hear that Angela provided such superb service at our store. We appreciate your comments regarding assembly costs and will ensure they are reviewed internally. 💜 Thank you for your positive review – Lauryn at Customer Care
Well I very strongly DO NOT recommend…
Well I very strongly DO NOT recommend Benson for effing Beds.
Why on earth would they take an order, take full payment, give a delivery date they cannot achieve and cancel the day before because 'item out of stock', then give a second delivery date again cancelled the day before because 'item out of stock'.
Have they never heard of stock management???
Then topped off with a dreadful customer service from a member of staff at the store, who for some reason thought it suitable to bestow his issues regarding the purchase of a new car?!?!?!? WTF.
November 5, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We’re truly sorry to hear about the multiple order cancellations and the inconvenience you experienced. We understand how important it is to resolve issues like this promptly and ensure you feel supported. Please contact us using the link below so we can assist you further: https://www.bensonsforbeds.co.uk/contact-us/. We appreciate you bringing this to our attention.
Thank you - Lauryn at Customer Care
Helpful and knowledgeable staff and…
Helpful and knowledgeable staff and good pricing, Blue light discount was accepted as well
November 1, 2025
Reply from Bensons For Beds - Gateshead
We appreciate that our staff was helpful and knowledgeable, and that you were happy with our pricing and discount. Thanks for the feedback,
Megan at Customer Care
New mattress
The lady was professional and helped us choose a mattress showing us all the different types and letting us have enough time without hurrying us lovely lady
October 31, 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear that the professional assistance in choosing a mattress and the time you were given met your needs. Thank you for your lovely feedback,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback! We are glad you found our service great and very efficient. Thank you for choosing us,
Megan
Customer Care Team
good customer service .
good customer service .
Andrew very knowledgeable and helped me get the right bed for me.Friendly and helpful.
Wud Recommend.
October 18, 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your positive experience. We are happy to hear that our team member was helpful in guiding you toward a great bed!
Sleep well,
Megan at Customer Care
The manager was very helpful ,helping…Good products but expensive!
The manager was very helpful ,helping us choose appropriate pillows.Even though I found the product to be very expensive!
October 23, 2025
Reply from Bensons For Beds - Gateshead
We're glad the manager assisted you in selecting pillows. We appreciate your feedback and understand your concern about the product's price.
We’re so glad you had a great experience,
Megan at Customer Care
Steve took us right through the process…
Steve took us right through the process start to finish explaining all the aspects of finding the perfect bed for our budget. He wasn’t pushy & explained how using all the tools in store would help us find the right bed for us , which we done with his guidance.
October 19, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that the process of finding the perfect bed, within your budget, was made easier with our guidance. Thank you for your positive feedback! – Lauryn at Customer Care 💜
Great beds
Lovely staff, no pressure was able to have a look around and staff there when needed and gave good advice
October 15, 2025
Reply from Bensons For Beds - Gateshead
We appreciate your feedback! We're happy to hear that our staff was lovely, not pushy, available when needed, and gave good advice. Thank you for your review – Lauryn at Customer Care 💜
Very helpful & knowledgeable
Very helpful & knowledgeable lady helped me choose my mattress. Delivery with 2 hour slot, great.
September 11, 2025
Reply from Bensons For Beds - Gateshead
Thank you for your feedback! We’re glad our helpful and knowledgeable team member assisted you and that the delivery slot worked well for you.
Kind regards,
Megan
The Bensons for Beds Care Team
My experience with Bensons was…
My experience with Bensons was fantastic from going to the showroom and selecting my mattress to delivery the company were professional and kept me informed of delivery dates etc.
The crew delivering the mattress were respectful of my home and carried out their job with expertise
I am very happy with the purchase of my mattress which is a quality item should I need another mattress in the future Bensons will be my first port of call
October 3, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your fantastic feedback! We're delighted to hear your entire experience—from showroom visit to delivery—was professional and smooth. We look forward to assisting you again in the future!
Take care,
Megan at Customer Care
Your salesman Andrew was brilliant and…
Your salesman Andrew was brilliant and very thorough. Measured us for our mattresses and demonstrated the bed I chose.
October 2, 2025
Reply from Bensons For Beds - Gateshead
Thank you for your kind feedback! We're pleased to hear Andrew was thorough and helpful throughout your purchase.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead
We're so glad we could assist you effectively with your selection and order. Thank you for your positive feedback; it means a lot to us!
Thank you,
Lauryn at Customer Care
Excellent staff and good service
September 28, 2025
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback and are happy to hear that our staff provided excellent service during your visit with us.
Thank you,
Lauryn at Customer Care
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