I had a really positive experience buying my new bed, thanks to Ray! He was extremely helpful, friendly and knowledgeable, taking the time to answer all my questions and making the whole process easy... See more
Company replied
Location
Switch locationUnit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bensons have delivered Excellent Customer Service from the start of buying our bed to the end of delivering the bed. Many thanks to all concerned.
Company replied
Very good salesperson. Provision of pillows for a more natural mattress test. Helpful without being pushy. Large choice of mattresses of different types & prices. Good delivery & recycling opti... See more
Company replied
A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... See more
Company replied
Company details
About Bensons For Beds - Nottingham208
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, United Kingdom
- 1159598967
4.8
Excellent
663 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales process was smooth and trouble…
Sales process was smooth and trouble free. Wojciech and Brian the delivery drivers were very quick and professional, new mattress put where needed and old one taken away with no fuss. New mattress is amazing
April 3, 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your feedback! 😊 We’re really pleased to hear the sales process was smooth and trouble‑free, and that Wojciech and Brian provided such quick and professional delivery—no fuss is exactly how it should be. Even better to hear you’re loving the new mattress. Sleep well,
Megan | Customer Care Specialist 🛏️
The bed / mattress is just so comfy and…
The bed / mattress is just so comfy and great for my back
March 29, 2026
Reply from Bensons For Beds - Nottingham208
Thank you! 😊 We’re so happy to hear you’re loving the bed and mattress—and that it’s been great for your back too. Comfort like that makes all the difference. Enjoy many restful nights,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Nottingham208
Thank you for the feedback! We’re glad communication was clear and that the team helped get your mattress right into the bedroom — happy to hear you’re very pleased,
Megan | Customer Care Specialist✨
Delivery was efficient.
March 27, 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your feedback! 😊 We’re really pleased to hear delivery was efficient. Thank you for choosing us,
Megan | Customer Care Specialist💜
Comfortable mattress, sturdy frame
Delivery was great, the delivery men did an excellent job getting the very large mattress upstairs and very heavy boxes!
We installed the ottoman bed frame ourselves. Instructions were easy to follow, everything was well packaged and labelled.
The bed frame is very sturdy and we found the mattress comfortable from night 1.
However, even though this mattress and bed were purchased, as displayed in store, to be sure that the ottoman does not close on top of you, you would need to remove the quilt and pillows, otherwise the ottoman closes by itself....like the gas lifters are not strong enough.... a little disappointing considering the amount spent overall
March 27, 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your detailed feedback. We’re really pleased to hear delivery went smoothly and that you’re happy with the comfort and sturdiness of the bed. To clarify, the gas lifting arms are designed to assist with lifting the ottoman frame, but they do not lock or hold the frame in the raised position. The weight of bedding can affect this, which is why removing heavier items can help. We appreciate your comments and will be sure to pass this feedback on,
Megan | Customer Care Specialist
We have been all over looking for a bed…
We have been all over looking for a bed , bensons was by far the most helpful and informative, with no pressure, we settled on a super king TV bed ,it is absolutely beautiful and comfortable, customer service and the men that came and delivered the bed and put together was excellent.
March 29, 2026
Reply from Bensons For Beds - Nottingham208
We really appreciate your lovely feedback Jane. It’s great to know you felt supported throughout your search and that your new TV bed is both beautiful and comfortable. Wonderful to hear our delivery team provided excellent service too,
Megan | Customer Care Specialist🌟
Good quality bed frame and mattress quick delivery
Very knowledgeable salesman Alex not pushy left us to make our own decision good quality bed frame and mattress kept up to date on delivery
March 29, 2026
Reply from Bensons For Beds - Nottingham208
Thank you for the great feedback! 😊 We’re really pleased to hear Alex was knowledgeable, gave you space to decide, and helped you find a quality bed and mattress. It’s also great to know delivery updates kept you well informed. Enjoy your new bed,
Megan | Customer Care Specialist✨
Wasn't pushed into buying able to take…
Wasn't pushed into buying able to take my time. Was able to try different beds and given information on the ones I tried
A nice salesman
March 22, 2026
Reply from Bensons For Beds - Nottingham208
Thank you! We’re really glad you felt comfortable taking your time, trying different beds, and getting all the information you needed. Wonderful to hear our salesman made the experience so pleasant,
Megan at Customer Care💜
Reply from Bensons For Beds - Nottingham208
Thank you for giving us 5 stars! Great to hear our staff were knowledgeable and helpful — that’s exactly what we aim for!
Take care,
Megan at Customer Care💜
Great Sales approach
Great Sales approach, asked us what we needed, showed us around and left us to it, which really suited our needs. Has the mattress our son wanted and had one in stock, so i could take it there and then. I have always tired of the special offer on the thing you never want, but its there today, but when this was refused it was just moved on from, so no complaints there. Whenever I need a matress or new bed, Bensons is generally where I go.
March 17, 2026
Reply from Bensons For Beds - Nottingham208
Thank you! We’re so glad you enjoyed the sales approach — helping when needed and giving you space to choose at your own pace. Great to hear we had the exact mattress your son wanted in stock too. We really appreciate your continued trust in us — it means a lot,
Megan at Customer Care💜
Clear guidance and advise provided to…
Clear guidance and advise provided to help. Me choose the right mattress
March 17, 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
Thank you so much! ⭐
Great to hear our team gave clear guidance and advice to help you choose the right mattress — that’s exactly what we aim for!
Sleep well,
Megan at Customer Care💜
Alex looked after us in store
Alex looked after us in store, he was very knowledgable about the beds, very pleasant and not at all the usual pushy salesman.
Delivery was easy to arrange and completed on time.
Highly recommend Bensons for Beds Nottingham
March 15, 2026
Reply from Bensons For Beds - Nottingham208
Thank you so much for your wonderful review Martin! We’re delighted to hear that Alex took such great care of you — his knowledge, friendly approach, and no‑pressure style really make a difference. It’s great to know your delivery was easy to arrange and completed on time too. We truly appreciate the recommendation for Bensons for Beds Nottingham,
Megan at Customer Care💜
Professional advice
Professional advice, no pressure to buy . When did buy all information processed and explained clearly.
Been delivered as stated, informed all along the process. Finance easy to sort out and clear.
All staff involved helpful and polite.
Bed really comfortable .
March 15, 2026
Reply from Bensons For Beds - Nottingham208
Mrs Tracy Piper,
We appreciate your fantastic review! We're glad to hear you received professional advice with no pressure, and that all information was clearly explained. It's great to know the delivery was as stated and that our staff were helpful and polite.
Team Bensons - Jessica
The delivery crew were polite and…
The delivery crew were polite and respectful of property. The bed was put together quickly and mattress fitted. Bed looks fabulous and very comfortable. Would recommend.
March 4, 2026
Reply from Bensons For Beds - Nottingham208
Thank you so much for your wonderful review! I’m really pleased to hear that our delivery crew were polite, respectful of your property, and had everything set up quickly for you. It’s great to know the bed looks fabulous and feels very comfortable too!
We really appreciate your recommendation — it means a lot to us,
Megan at Customer Care
The salesman was very polite and conscientious
The salesman was very polite, very efficient and most of all informative. We were very well informed about the product in the future. I would definitely recommend Bensons without a doubt.
March 5, 2026
Reply from Bensons For Beds - Nottingham208
Thank you so much for your wonderful feedback! We’re delighted to hear that your salesman was polite, efficient, and informative, and that you felt well guided throughout your visit. It’s lovely to know you’d confidently recommend Bensons—your support means a lot to us,
Megan at Customer Care
The sales lady was very helpful and…
The sales lady was very helpful and found just the right bed for our limited space. The delivery was on time and the team very pleasant.
March 5, 2026
Reply from Bensons For Beds - Nottingham208
P Southgate,
We appreciate your feedback! We're so glad the sales team could find the perfect bed for your space and that the delivery was on time with a pleasant team.
Team Bensons
Excellent beds
Excellent product, beautiful and strong beds. Rated 4 because the sales team refused to refund insurance for a cancelled product, but their customer service helped immediately to resolve the issue. Overall, would recommend and most likely shop Bensons beds when moving house again.
December 17, 2025
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you find our beds beautiful and strong! We appreciate your feedback regarding the insurance refund and are glad our customer service team resolved the issue. We value your recommendation and future business.
Team Bensons
Great service from start to delivery.
Great service from start to delivery.. great communication and very friendly sales advisor and delivery men.
March 2, 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
Isobel,
We appreciate your fantastic review! It's great to know you experienced excellent communication and friendly service throughout your purchase and delivery.
Team Bensons
Helped but not hassled
February 21, 2026
Reply from Bensons For Beds - Nottingham208
Thanks for the great feedback Dorothy! We’re glad you felt supported without being hassled — that’s exactly the experience we aim for.
We hope to welcome you back soon!
Megan at Customer Care
Reply from Bensons For Beds - Nottingham208
Thank you for your lovely review Tony! 😊 We’re so pleased to hear that our sales assistant was pleasant and helpful. Your feedback is greatly appreciated,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.