Visited the Hedge End store at a quiet time. Made to feel very welcome. Plenty of choice and Azura soon narrowed down a range that suited our requirements. Spent the next hour or so trying out the ma... See more
Location
Switch locationUnit 2 Bradbeers Retail Park, Hedge End, SO30 2QY Southampton, Hampshire, GB
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See what reviewers are saying
Jack was really helpful. I told him my budget and the fact that l needed prompt delivery and he managed to sort beds, mattresses removal of old bed and assembly of new ALL within my budget asap. Thank... See more
Company replied
Good communication by E mail then text. no issues ,the lads (Tim,GaryWarren)were fun and chatty. respectful of our property when trying to get the bed up. left the bed in perfect condition we had p... See more
Company replied
Sales person consentrated on range that would catwr for our needs showing full range of mattresses. Service from start to finnish. Kept informed of progress right up to delivery with driver & Assista... See more
Company replied
Company details
About Bensons For Beds - Southampton151
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Bradbeers Retail Park, Hedge End, SO30 2QY, Southampton, Hampshire, United Kingdom
- 1489787983
4.8
Excellent
689 reviews
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We were looking for a new mattress for…
We were looking for a new mattress for our bed, as we had our other one for at least 15 years and it had started to dip in various areas.
We found the staff in Bensons for beds at Hedge End very helpful and friendly, not to mention patient,as we spent several hours, trying out different mattresses and took quite a while choosing the right one.
Having got home and realising that the mattress we ordered would be a lot higher than our original one, we panicked a bit thinking it would be too imposing in our bedroom.
We then went back to Bensons and were made to feel very at ease and that it wouldn’t be a problem at all, to change our order.
We would certainly recommend their service to family and friends.
Really looking forward to getting our new mattress now :)
January 5, 2026
Reply from Bensons For Beds - Southampton151
We’re so glad the Hedge End team made your experience helpful, friendly, and stress-free – even when changing your order! Enjoy your new mattress 💜 Thank you for your positive review - Lauryn at Customer Care
Jack was super helpful and made the…
Jack was super helpful and answered all of my questions. He was very friendly and not pushy which I felt was great customer service.
January 7, 2026
Reply from Bensons For Beds - Southampton151
We appreciate you sharing your experience. We're happy to hear that our team member was helpful, friendly, and answered all of your questions. Thank you for your positive review – Lauryn at Customer Care 💜
Helpful staff.
Found the staff in the shop very helpful and the delivery team very thoughtful when delivering and installing the new bed.
January 7, 2026
Reply from Bensons For Beds - Southampton151
We’re delighted to hear our in-store team provided such helpful guidance and that the delivery team ensured everything was installed with care. Thank you for sharing your experience and for your positive review – Lauryn at Customer Care 💜
The young woman who served us was…
The young woman who served us was extremely pleasant and efficient when dealing with us . Plus informative.
January 6, 2026
Reply from Bensons For Beds - Southampton151
We’re so glad to hear our team member was pleasant, efficient, and informative – that’s the service we love to provide! Thank you for your positive review – Lauryn at Customer Care 💜
The sales person Acura was first class.
January 6, 2026
Reply from Bensons For Beds - Southampton151
Thank you for your feedback Mr Osman! We’re delighted to hear Acura provided first-class service. We’ll be sure to share your kind words with them!
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
Salesman listened!
Salesman listened & gave me space to come to my own decision whilst directing me towards the relevant options based on my initial conversation & requirements
January 1, 2026
Reply from Bensons For Beds - Southampton151
We appreciate your feedback and are glad you felt supported in making your own decision with relevant options. Thank you for sharing your experience, Megan - Customer Care
Reply from Bensons For Beds - Southampton151
We’re so glad to hear the that’s wonderful to hear! Thank you for your positive review – Lauryn at Customer Care 💜
Helpful staff, lots of choice
Helpful staff, nice clean, big store. Tried lots of options before settling for a bed we liked. Jack was very helpful at the Hedge End store.
January 1, 2026
Reply from Bensons For Beds - Southampton151
We're happy to hear that our staff was helpful and that you liked our store's cleanliness and size. Thank you for your positive review – Lauryn at Customer Care 💜
Attentive and informative salesperson without pressure to buy…
A very attentive and knowledgeable sales assistant who spent time going through all options available to me for the enquiry I had.
December 31, 2025
Reply from Bensons For Beds - Southampton151
We appreciate you sharing your experience! We're happy to hear that our sales assistant was attentive, knowledgeable, and thorough in exploring the options for you. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer services
Excellent customer services by Azura at the Hedge End store
December 30, 2025
Reply from Bensons For Beds - Southampton151
We’re so pleased the team gave you excellent service at Hedge End – that’s what we love to hear! Thank you for your positive review – Lauryn at Customer Care 💜
Dreadful.
UPDATED 23.01.26 : Unfortunately after initially excellent service, Bensons have been a disaster. Delivery confirmed for 21st (so took day off work) - they then confirmed on the 19th that it would now be the 23rd so wasted a day. Arrival on 23rd was late and the driver rang me asking "Is it okay if we bring in the mattress without the box?". When I asked why he said "The box appears to be damaged, but you're welcome to take a look before we bring it in". It was damaged. It was unsealed, box open, several puncture marks through the box and it looked as though it has been crushed and / or thrown about in a warehouse. What kind of idiots work in Bensons warehouse? Where is the QC before items get sent out to customers? The drivers were both brilliant (Ryan and Charlie) who both profusely apologised and agreed to take it back. An hour on the phone to Bensons where they refunded me but refused to offer anything by way of apology, or for the two days I was at home for the delivery. Went direct to Simba and ordered it online instead. Suggest you do the same.
ORIGINAL REVIEW: Great service in store at both Southampton and Andover branches. Ended up buying online and getting advice from Tara (branch manager - Andover) and Stewart McGregor online via chat. With some negotiation - price was cheapest and delivery due shortly. Price matched another online provider.
December 23, 2025
Unprompted review
Reply from Bensons For Beds - Southampton151
We're happy to hear that you had a great experience with our service in both locations. We appreciate you sharing your online buying experience and are glad that you received helpful advice. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent service at Bensons for Beds
I had a great experience at Bensons for Beds, made even better by Aeura, who was incredibly helpful throughout. Aeura was knowledgeable, patient, and really took the time to understand what I was looking for without being pushy at all. Aeura explained the different mattress options clearly, answered all my questions, and made the whole process feel easy and stress-free.
Really impressed with the level of customer service, a big thank you to Aeura for making it such a positive experience. Highly recommend both her and the store.
December 26, 2025
Unprompted review
Reply from Bensons For Beds - Southampton151
Thank you for sharing your experience! We’re delighted Aeura provided such knowledgeable, patient, and helpful service, making the process stress-free. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Southampton151
We're happy to hear that you were satisfied with the communication. Thank you for your positive feedback; we appreciate it.
It’s a pleasure to serve you — thanks for taking the time to share your experience,
Megan at Customer Care
Azad was great at directing us to to…
Azad was great at directing us to to the mattress that was perfect for us!
December 8, 2025
Reply from Bensons For Beds - Southampton151
We're happy to hear that you had a great experience! It's wonderful that we could help you find the perfect mattress. Thanks for your feedback.
The staff member in the Southampton…
The staff member in the Southampton (Hedge End) store is very polite and helpful. He answers all our questions patiently. He allows us to try many mattresses freely and finally we find our favorite one. We would like to thank him so much.
December 11, 2025
Reply from Bensons For Beds - Southampton151
We're happy to hear that our Southampton team member was so helpful and patient as you explored our mattresses. We appreciate you taking the time to share your positive experience!
Excellent in every department
Excellent in every department. Purchasing was easy over the phone, a very helpful salesman. Delivery was within 5 days in time for Christmas.
Delivery was on time. John King and his partner were very efficient and cheerful, despite difficulties delivering on our narrow road.
December 16, 2025
Reply from Bensons For Beds - Southampton151
Thank you for your fantastic feedback! We’re delighted the whole process—from ordering to delivery—was smooth and that John King and his partner went above and beyond despite the challenges. Enjoy your new bed and have a wonderful Christmas,
Megan at Customer Care
Professional Staff and Good Service
We had visited the same branch a few times before we placed the order. Each time, all staff members were very friendly and helpful. Thanks to Natalie's patience and practical advice, we finally chose what best suited us.
December 1, 2025
Reply from Bensons For Beds - Southampton151
Thank you for sharing! We’re thrilled Natalie and the team made every visit welcoming and helpful. We’ll make sure your kind words reach her—she’ll be delighted!
Megan at Customer Care
Reply from Bensons For Beds - Southampton151
Thank you for your feedback! We’re glad the process was efficient and made buying your bed easy. Enjoy your new purchase,
Megan at Customer Care
Very helpful
Very helpful, taking the time to advise on my needs . Glad I went to Bensons
Would definitely recommend going here
December 4, 2025
Reply from Bensons For Beds - Southampton151
We're happy to hear that our advice was helpful in meeting your needs. We appreciate your recommendation and thank you for your positive feedback!
– Thank you, Jess- Team Bensons
Very professional service
Very professional service, Jack was friendly and informative no hard sell!
December 1, 2025
Reply from Bensons For Beds - Southampton151
We appreciate your positive feedback! We're so glad you received professional service that was friendly and informative without any pressure.
– Thank you, Jess- Team Bensons
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