Both my wife and I went to the store in Cadle Fforestfach Swansea, we went several times before we made our purchase of 2 single Tempur mattresses we were helped on each occasion by an assistant cal... See more
Location
Switch locationUnit 6 West Swansea Retail Park, Cadle, SA5 4BA Swansea, West Glamorgan, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful member of staff in the shop. updates on the progress of my order. Delivery on the correct date and within the stated time slot. Helpful and experienced delivery men who assembled the bed and t... See more
Company replied
Wish we'd gone to Bensons for beds first instead of wasting our time at other bed suppliers. The sales girl was not pushy and gave us plenty of time to browse around the shop before approaching us. We... See more
Company replied
Absolutely amazing staff - so helpful. They tried to get us the best deals and just made everything easy. They left us alone to look around in our own time and didn't attempt to influence us into... See more
Company replied
Company details
About Bensons For Beds - Swansea707
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 West Swansea Retail Park, Cadle, SA5 4BA, Swansea, West Glamorgan, United Kingdom
- 1792796305
4.9
Excellent
319 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Swansea707
Thank you so much for the great review! We are thrilled to hear that our staff was able to assist you. We strive to provide excellent service to all of our customers. Come back and see us again soon!
Sleep well, Team Bensons💜
Excellent personal service in the…
Excellent personal service in the Fforestfach Swansea store. We will definitely return there
April 10, 2025
Reply from Bensons For Beds - Swansea707
We are thrilled to hear that you had an excellent experience at our Fforestfach Swansea location! It is our pleasure to provide exceptional personal service and we look forward to welcoming you back in the future. Thank you for choosing us! #customerfirst #weloveourcustomers
It was a brilliant experience
It was a brilliant experience! Absolutely amazing staff and service!
April 4, 2025
Reply from Bensons For Beds - Swansea707
Thank you so much for your kind words! We're thrilled to hear that you had a brilliant experience with our amazing staff and service. We hope to see you again soon!
Everyone was very helpful
Everyone was so helpful and gave us the time to browse at leisure and offered help and were very knowledgeable about the products making suggestions without pressure
Overall a fantastic experience, just how it should be, allowing time to shop whilst providing help and assistance when needed
Thank you
April 1, 2025
Unprompted review
Reply from Bensons For Beds - Swansea707
We appreciate your kind words! We are so glad to hear that you had a fantastic experience with our team. It's great to know that our assistance and knowledge were helpful without being pushy. Thank you, Megan at Customer Care
Second to none
Excellent. Sarah at the Swansea branch was really helpful and took the time to answer my questions and was extremely knowledgeable about the products. Very friendly, helpful and cheerful staff. I would thoroughly recommend Bensons for Beds to friends, family and colleagues.
March 30, 2025
Reply from Bensons For Beds - Swansea707
We appreciate you taking the time to share your positive experience! We're happy to hear that our staff was helpful, friendly, and knowledgeable. We appreciate your recommendation to friends and family. Take care, Megan at Customer Care
Excellent experience 5*
Excellent experience 5*
Well stocked, clean, light and airy store. Well informed staff with excellent product knowledge. No hard sell.
Wide range of quality beds and mattresses to suit all budgets. Made to feel like a valued customer with no 'hard sell'. I purchased two mattresses and would definitely recommend Benson for Beds, Swansea.
March 31, 2025
Unprompted review
Reply from Bensons For Beds - Swansea707
We're delighted you had such a positive experience in our Swansea store. It's great to hear that you felt valued and found our staff helpful and knowledgeable. Thank you for recommending us, Megan at Customer Care
igel mattress purchase
Sarah was extremely helpful, she did her best to get us the best deal, very patiently explaining the breakdown of costs
She was so helpful and not too pushy - very professional
January 26, 2025
Unprompted review
Reply from Bensons For Beds - Swansea707
We're happy to hear that you had such a positive experience! We appreciate your recognition of the team's dedication to providing helpful and professional service. Thank you for your feedback, Megan at Customer Care
We had a positive experience choosing a…
We had a positive experience choosing a new mattress. We took our time on the store as there was a lot of choice. Bethan was very pleasant, informative and knowledgeable. We appreciated her advice and guidance.
February 24, 2025
Reply from Bensons For Beds - Swansea707
We're happy you had a positive experience selecting a mattress. We appreciate you mentioning the informative guidance you received while you took your time to explore our selection. Thank you, Megan at Customer care
Unrushed experience
The sales assistant was extremely helpful, listened to our concerns and requirements, and offered alternatives in bed bases, headboards, materials, colours. Took the time to help and did not rush us.
March 11, 2025
Reply from Bensons For Beds - Swansea707
We appreciate you taking the time to share your experience. It's great to hear that our sales assistant was so helpful in guiding you through the selection process. We're happy we could assist you, Megan at Customer care
Pleasure
The service was first class
Sarah was very helpful didn't rush us told to take our time,
A very nice shopping experience,
February 19, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that you received first-class service and had a very nice shopping experience. We appreciate your taking the time to share your feedback, Megan at Customer Care
The experience was great
The experience was great. The young lady though knew Shannon was lovely. We left with a new bed and a good deal also.
February 7, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that you had a great experience and found a wonderful new bed! We appreciate your positive feedback regarding the service you received. Take care, Megan at Customer Care
The sales assistants were very helpful…
The sales assistants were very helpful and informative about all the mattresses that in turn helped a lot with our decision to purchase the right mattress for us
January 31, 2025
Reply from Bensons For Beds - Swansea707
We appreciate you sharing your experience! We're happy to hear that our sales assistants' knowledge helped you choose the right mattress. Thank you for the positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Swansea707
Amazing feedback. Thank you so much for giving us 4 stars! Take care, Megan at Customer Care
Good friendly service
January 29, 2025
Reply from Bensons For Beds - Swansea707
Thank you for being our customer and leaving us a wonderful 5-star review. Take care, Megan at Customer Care
Great staff that listen
Great staff . Make you feel like home and definitely makes you return .
Very knowledgeable too and most importantly “listen” to the customer . I told them I had 4 rescue cats and they were very understanding. Too many sales people (dare I say usually men ) just don’t listen and want the sale, sod any consequences.
January 28, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that our team made you feel at home and listened to your needs, especially regarding your rescue cats. We appreciate your feedback and are glad you enjoyed your experience with us. We look forward to seeing you again in the future, Megan at Customer Care
Great knowledgeable and patient service…
Great knowledgeable and patient service in store!
January 28, 2025
Reply from Bensons For Beds - Swansea707
We are so happy you received great, knowledgeable, and patient service in our store. We appreciate your positive feedback, Megan at Customer Care
Bensons
Showed what we asked for and we bought it. Job done. Delivery charges on top a bit expensive though. being told warehouse is in miles away no excuse when we buy in store. Salesperson very helpful though.
January 23, 2025
Reply from Bensons For Beds - Swansea707
We're glad you found what you were looking for and that our salesperson was helpful. We appreciate your feedback regarding the delivery charges. We'll review our delivery costs. Thanks for your review, Megan at Customer Care
Staff were amazing and very helpful
Staff were amazing and very helpful, gave us plenty of time and encouragement to try out all beds before making our choice. Everything explained to us all our questions were answered.
January 21, 2025
Reply from Bensons For Beds - Swansea707
We appreciate you taking the time to share your experience! We're happy to hear that our staff was helpful and provided you with the time and information you needed to choose the perfect bed.
Take care,
Megan at Customer Care
Thank you Shannon
Shannon was very helpful throughout my purchase of the mattress I chose and answered all my questions helping me hopefully making the right choice
January 14, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that our team was helpful during your mattress purchase, and we appreciate you sharing your positive experience. We hope you made the perfect choice!
Take care, Megan at Customer Care
The sales assistant Ailsa was very…
The sales assistant Ailsa was very helpful and made choosing the right matress easier with her advice.
January 7, 2025
Reply from Bensons For Beds - Swansea707
We're happy to hear that the advice you received made choosing the right mattress easier. We appreciate you taking the time to share your positive experience.
Take care,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.