Caitlin at the Waterlooville branch worked tirelessly and patiently to help me find solutions to a complex set of bed requirements. Caitlin’s manager was also very helpful and supportive.
Company replied
Location
Switch locationUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
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See what reviewers are saying
We had a great experience at Bensons for Beds. Hasan was extremely friendly, patient and helpful. He took the time to explain in detail the benefits and features of the products we chose, without... See more
Company replied
I was looking for a new small double mattress for my son. I was helped enormously by Hassan who showed us various options and my son tried both firm and medium mattresses. We chose the one he preferre... See more
Company replied
Joe in the shop was very helpful and knowledgeable. He listened and understood our requirements so was able to guide us to an excellent solution. The delivery team were also very helpful and went t... See more
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Company details
About Bensons For Beds - Waterlooville743
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, United Kingdom
- 2392262746
4.6
Excellent
410 reviews
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Very good service from Bensons
On entering the showroom we were greeted by a member of staff who helped us with our decision on which mattress was best for us. We have slept on this mattress now for about 5 days and can say this product is excellent quality, comfortable and we are very happy with our purchase. The delivery guys were polite and friendly and brought the mattress upstairs with no problem at all.
March 23, 2026
Reply from Bensons For Beds - Waterlooville743
Thank you so much for your lovely feedback.
We’re really pleased to hear you felt well supported in store when choosing the right mattress and that you’re enjoying the comfort and quality now you’ve had time to sleep on it. It’s also great to know our delivery team were polite, friendly, and helpful in bringing everything upstairs.
Thank you for choosing us — we’re delighted you’re happy with your purchase,
Megan | Customer Care Specialist💜
Product quality is good
Product quality is good and delivered on time with care. Bensons kept me updated about the order status.
March 19, 2026
Reply from Bensons For Beds - Waterlooville743
Thank you so much! We’re really pleased to hear you’re happy with the product quality and that delivery was on time and handled with care. It’s great to know you found our order updates helpful too. We truly appreciate your feedback,
Megan at Customer Care✨
Reply from Bensons For Beds - Waterlooville743
Thanks for the great review Mr Beavis! So glad everything was efficient, professional, and perfectly on time — just how delivery should be!
We're always here if you need anything else,
Megan at Customer Care💤
Very happy
I have been looking for a sofa/bed unsuccessfully but when I went to Bensons they had several types that I could see. The staff were very helpful and after checking out where the bed had to go I returned and purchased one. I even had a small query after delivery and the young man again was very helpful.
March 15, 2026
Reply from Bensons For Beds - Waterlooville743
Thank you so much! We’re delighted to hear you found the perfect sofa bed after searching elsewhere. It’s great that our team were helpful both in-store and again after delivery — we’re always happy to support you at every step. Enjoy your new purchase,
Megan at Customer Care! 😊🛏️
Reply from Bensons For Beds - Waterlooville743
Thank you for giving us 5 stars John! 😊 Great to hear everything went well and that our staff were so helpful.
See you next time! Megan at Customer Care 😊
Very helpful staff
Very helpful staff. Good choice of beds of all types. Competitive prices.
March 9, 2026
Reply from Bensons For Beds - Waterlooville743
Mr English,
We're happy to hear that our staff were helpful and that you found a good choice of beds at competitive prices.
Thank you for your positive review - Lauryn at Customer Care.
Amazing!!
Tuesday 3rd march at about 6ish I went into the Waterlooville bensons for beds shop. The lad (can’t remember his name) was very very helpful, gave me all the info I needed in picking a new mattress, showed me all of the mattresses in store in the firmness I liked after being in the machine that shows you the different firmnesses. He was super informative, very friendly and welcoming. I have since brought a new mattress and frame. Cannot that you enough!
March 3, 2026
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you found our Waterlooville team member so helpful! It's great to know they provided you with the information you needed to choose your new mattress and frame.
Thank you for your positive review - Lauryn at Customer Care.
Reply from Bensons For Beds - Waterlooville743
Thank you for your lovely feedback! We’re delighted you received great service and clear information from the shop all the way through to delivery. We really appreciate your support,
Megan at Customer Care
Absolutely five star service from beginning to end!
Absolutely five star service from beginning to end. Helpful, friendly and knowledgeable in-house staff. Fantastic prompt, organised, professional delivery team and wonderful product ( HYPNOS MATTRESS)
March 6, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
Mrs Jane Mckern,
We're delighted you experienced five-star service! It's great to hear our staff's knowledge and helpfulness stood out, along with our delivery team's professionalism and your wonderful mattress. Thanks!
Team Bensons
Salesman and range of mattresses to try…
Salesman and range of mattresses to try available
February 25, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
Thanks so much for your 5 star review. Wonderful to know the salesman and the wide mattress selection made your experience a good one.
Hope to see you again in the future,
Megan at Customer Care
Spot on service from bensons
Fantastic service from bensons from start to finish. Definitely going to be a repeat customer.
February 18, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
Hello Simon,
We are happy to hear that you had a fantastic experience with our service from beginning to end. We appreciate your intention to return as a customer,
Megan at Customer Care
Bought wardrobes
Visited the shop a couple of times to view wardrobes and each time was given good advice. Staff were really friendly and ordering was easy. After ordering decided to add extra item which was done without any fuss. Would recommend using this shop
February 17, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you received helpful advice during your visits. It's great to know that our team was friendly and that ordering, including adding an item, was easy. Thank you for your recommendation!
Stewart - Team Bensons
Delay in supplying bed meant stressful…
Delay in supplying bed meant stressful time waiting to finish room ready for use.
February 19, 2026
Reply from Bensons For Beds - Waterlooville743
We regret the bed delivery delay caused you stress while preparing your room. We appreciate your feedback and will review our delivery process. I am glad to hear this has since been delivered.
Thank you for your review - Lauryn at Customer Care
Truck broke down on the day so delivery…
Truck broke down on the day so delivery was delayed, but only for a few hours! They communicated very well, the estate we live in was too tight for the new truck so the guys carried the pillows and mattress to our door, it’s not exactly light! 😅
Absolutely love the bed now, thankyou so much :)
February 16, 2026
Reply from Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your experience. We're glad you love the bed! We're sorry the delivery was delayed and that our team had to carry the items, but we're happy they were able to get everything to you. Thank you for your positive review – Lauryn at Customer Care 💜
Very helpful and polite staff.
February 15, 2026
Reply from Bensons For Beds - Waterlooville743
We appreciate you letting us know our staff was polite and helpful! We are so glad you had a great experience.
New igel mattress arrived no delays
New igel mattress arrived no delays, delivery guys were great although initially seemed like it wasn't going to fit up the stairs even after measuring as advised. Sleeping very well.
Worth getting the igel pillows too as they also make a real difference and well worth it.
February 13, 2026
Reply from Bensons For Beds - Waterlooville743
We're happy to hear your new mattress arrived without delays and you're sleeping well! It's great the delivery team were helpful and that you find the pillows worthwhile. Thanks for your feedback.
- Jessica at Team Bensons
Reply from Bensons For Beds - Waterlooville743
We appreciate your feedback! We're happy to know you received excellent service, delivery updates, and a great mattress.
Thank you for your recommendation,
Megan at Customer Care
The whole experience was excellent the…
The whole experience was excellent the sales staff left us to browse and didn’t push a sale even helped us when the mattress we want was on sale on the website and not showing in store
The delivery team where a credit to the company friendly and very helpful
February 6, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you had an excellent experience with our sales team and that they were helpful with the website sale. It's great to know our delivery team was friendly and helpful too. Thank you!
Exceptional service
Exceptional service, from choosing the bed in store to delivery and assembly, the staff were attentive and knowledgeable. Professional and friendly service
Highly recommend
February 2, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you received exceptional service, from choosing your bed to its delivery and assembly. We appreciate your recommendation and positive feedback regarding our team.
Mirror door broken on arrival 6 week to…
Mirror door broken on arrival 6 week to replace
January 26, 2026
Reply from Bensons For Beds - Waterlooville743
Thank you for your patience. I’m very sorry that your mirror door arrived damaged — this isn’t the experience we want for you.
I can confirm that we’ve discussed this with you. We appreciate this is longer than expected, and we sincerely apologise for the inconvenience this delay may cause.
If anything changes in the meantime, or if you need any further support, please feel free to contact us back — We are here to help,
Megan at Customer Care
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