I was looking for a new small double mattress for my son. I was helped enormously by Hassan who showed us various options and my son tried both firm and medium mattresses. We chose the one he preferre... See more
Company replied
Location
Switch locationUnit 6a Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire, GB
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Joe in the shop was very helpful and knowledgeable. He listened and understood our requirements so was able to guide us to an excellent solution. The delivery team were also very helpful and went t... See more
Company replied
I went to the shop and was approached by a salesman I asked him for time to explore, then when I was ready the salesman gave me all the help I needed, It was a pleasant experience and recommend th... See more
We had a very successful trip to benson beds in waterlooville on Saturday Andy was very helpful and gave us all the time we needed to pick the correct mattress for us . He answered every question we... See more
Company replied
Company details
About Bensons For Beds - Waterlooville743
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire, United Kingdom
- 2392262746
4.8
Excellent
398 reviews
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Staff were very helpful and…
Staff were very helpful and knowledgeable about the products and gave useful advice. They were friendly and understood what we needed.
January 13, 2026
Reply from Bensons For Beds - Waterlooville743
Thanks so much for your review Carolyn! 😊
We’re really glad to hear our team were helpful, knowledgeable, and able to give you the advice you needed. It’s great to know they understood what you were looking for and made the experience a positive one.
If you need anything else at all, we’re always here to help!
- Megan at Customer Care⭐
Great job helping us out.
Our experience was great the moment we walked into the shop they were there to give us advice and help with all our questions we had.
January 7, 2026
Reply from Bensons For Beds - Waterlooville743
We’re so glad you felt welcome and got all the advice you needed – that’s what we aim for every time! 💜 Thank you for your positive review - Lauryn at Customer Care
Excellent Customer Service at Waterlooville Benson for Beds
We had the pleasure of an exceptional salesperson - Charles.
He combined deep product knowledge with genuine customer care, listened carefully, answered every question. At no point did he apply any pressure just customer service. Highly recommended and we purchased there and then ……. now looking forward a good nights sleep
January 10, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you enjoyed your experience with our team! We appreciate your highlighting the care and knowledge provided during your purchase. We are glad you're looking forward to a good night's sleep and thank you for your recommendation.
Great Customer Service
Recieved great customer service from the Waterlooville branch. Charles and the team are really friendly and helpful
January 4, 2026
Reply from Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your positive experience at the Waterlooville branch. We are so glad to hear that our team was friendly and helpful! Thank you for your positive review – Lauryn at Customer Care 💜
An excellent experience today buying a…
An excellent experience today buying a new bed, Hannah gave great customer service and really took time to understand what i was looking for. Well done Bensons, well done Hannah.
January 3, 2026
Unprompted review
Reply from Bensons For Beds - Waterlooville743
Hi Mr. Darking, we are so pleased you are happy with your product and the experience you have received. We do hope we can be of assistance in the future. Take care!
Kind Regards
Bensons for Beds Waterlooville
The delivery team did a great job came…
The delivery team did a great job came in cracked on and shared information on how to look after the mattress
December 18, 2025
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We're so glad the delivery team provided a great service and helpful information about mattress care! Thank you for sharing your positive experience with us.
Keaton - Team Bensons
Rachel was so helpful when I came to…
Rachel was so helpful when I came to her looking to buy a divan and mattress - she’s so knowledgeable! I am delighted with my items. Thank you Rachel!
November 24, 2025
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you found our team member so helpful and knowledgeable during your divan and mattress purchase. We appreciate your positive feedback and are delighted you're happy with your new items!
A pleasant buying experience,
A pleasant buying experience,
The assistant was very informative about the different kinds of mattresses and gave good advice on all the pros and cons so we could make the right choice of bed.
November 22, 2025
Reply from Bensons For Beds - Waterlooville743
We're glad you enjoyed your experience. It's great to hear that our assistant was helpful and informative, providing you with the advice you needed to choose the right mattress. Thank you for your positive feedback,
Megan at Customer Care
Go see Andy, he's a good lad
I went to numerous bed/mattress shops and in every single one I was pounced upon as soon as I walked in the door, the difference with bensons for beds is I walked in they said Hi then left me to have a walk around and test out mattresses without anyone keeping on at me about them it really was a delight, I'd also like to say a massive THANK YOU to ANDY, he left me alone to have a good look and I found exactly what I wanted , then we I asked for his information or help he knew all there is to know about my mattress and also give me some great deals too,
I hope this is passed on to ANDY at your Waterlooville store.
November 24, 2025
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you enjoyed your experience in our store. It's great to know that you appreciated the relaxed atmosphere and the assistance you received. We will certainly pass on your kind words to our team member at the Waterlooville store. Thank you for your positive feedback,
Megan at Customer Care
Surprised by the good service.
Visited the Waterlooville store to try new mattresses. Rachel looked after us, listed to what we wanted and had tried already, then showed us three mattresses so as not to overwhelm us with info. Rachel is very knowledgeable of her subject and guided us to choose what we are hoping will be a fantastic sleep. Highly recommend Rachel and this store.
November 22, 2025
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that you had a positive experience at our Waterlooville store. It's great to know that our team member provided knowledgeable guidance and helped you find the perfect mattress. We appreciate your recommendation,
Megan at Customer Care
Reply from Bensons For Beds - Waterlooville743
We appreciate you sharing your experience finding a bed. We're glad our advice was helpful during your search!
See you next time! Megan at Customer Care 😊
Staff were great very efficient
Staff were great very efficient. Delivery drivers were on time and they also assembled our bed and did this with speed and efficiency. All round great service.
November 21, 2025
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that our staff were efficient and that the delivery team assembled your bed quickly. We appreciate your feedback on the great service you received,
- Megan at Customer Care
Really helpful staff.
Really helpful staff that put no pressure on for a sale. Let you take your time and were able to answer any queries.
November 19, 2025
Reply from Bensons For Beds - Waterlooville743
We’re so happy to hear our team gave you plenty of time and answered all your questions without any pressure! Creating a relaxed and helpful experience is exactly what we aim for. 💜
Thank you for your positive review – Lauryn at Customer Care
High standard of service and resolved…
High standard of service and resolved any issues efficiently
November 12, 2025
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We appreciate your feedback and are happy we provided a high standard of service and resolved issues efficiently for you.
Come back and visit us anytime!
Megan at Customer Care
The experience we received at this store was brilliant
The experience we received at this branch was absolutely amazing, the staff wre very friendly and helpful but not pushy
November 8, 2025
Reply from Bensons For Beds - Waterlooville743
We appreciate you sharing your amazing experience! We're so glad to hear that our team was friendly and helpful without being pushy. Thanks for the positive feedback,
Megan at Customer Care
the salesperson Rachel was excellent!
The sales lady, Rachel, was very knowledgeable and understood our requirements very well. She checked that we didn't have any medical issues that could be a factor before proceeding to advise us.
October 25, 2025
Reply from Bensons For Beds - Waterlooville743
We're glad you enjoyed your experience. It's great to hear that our team member was knowledgeable and understood your needs, ensuring any relevant medical factors were considered before providing advice. We appreciate your feedback,
Megan at Bensons for Beds
Really helpful and friendly staff
Really helpful and friendly staff, helped us find exactly what we were looking for.
October 18, 2025
Reply from Bensons For Beds - Waterlooville743
We're so happy to hear our friendly staff was helpful and found exactly what you needed. We appreciate your positive feedback.
Tell a friend—we’d love to help them too!
Megan at Customer Care😊
King size bed purchase.
Overall very happy with the service and Kingsize bed we ordered. We also had an ottoman storage box which did unfortunately not meet our expectations. This was however not a problem to return to Bensons who's customer services were very good and prompt in responding.
June 18, 2025
Reply from Bensons For Beds - Waterlooville743
Thank you for your review! We're so pleased you're happy with your King size bed and the overall service. We're sorry the ottoman storage box didn’t meet expectations, but glad to hear our customer service team was able to assist promptly with the return. We appreciate your feedback and hope you enjoy your new bed, Megan at Customer Care
Andy at Waterlooville was extremely…
Andy at Waterlooville was extremely helpful, knowledgeable and patient. He gave great customer service.
September 27, 2025
Unprompted review
Reply from Bensons For Beds - Waterlooville743
We appreciate you taking the time to share your positive experience! We're happy to hear that our team member was helpful, knowledgeable, and patient.
Thank you for your review – Lauryn at Customer Care 💜
Knowledgeable
Knowledgeable about the type of mattress that suits my medical condition
October 7, 2025
Reply from Bensons For Beds - Waterlooville743
We're happy to hear that our expertise helped you find a mattress suited to your needs. Thank you for your positive feedback and time, Megan at Customer Care
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