Hannah in Witney was extremely knowledgeable and helpful about the various mattresses and made our purchase easier. Brian and Janis were careful and friendly delivery men who kept us informed about... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The service in store was excellent. All promised services happened as we were told. We were kept informed at all stages. The delivery tracking system was extremely useful and the delivery team... See more
Company replied
Always happy to recognise great service and that's what we got from Bensons from the minute we walked into the showroom, through the sales process and the delivery. Everything worked as it should. Kno... See more
Company replied
Good service The sales lady _ Hannah was fantastic _ pleasant, cheerful, professional, knows her job very well. The Bensons store in Witney is clean, tidy, and i loved the technology of ma... See more
Company replied
Company details
About Bensons For Beds - Witney Woolgate581
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1/2 Woolgate Centre, OX28 6AP, Witney, Oxfordshire, United Kingdom
- 1993702786
4.9
Excellent
382 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from start to finish
Still getting used to it, but I do love how comfortable it is compared to my old mattress. The service from purchase to keeping me up to date with what’s happening to the delivery was excellent.
This is why I would definitely go back to Bensons
January 29, 2026
Reply from Bensons For Beds - Witney Woolgate581
We're happy to hear you're finding the mattress comfortable and that you were kept informed about your delivery. We appreciate your feedback and are so glad you had a great experience!
Great experience all round
Great experience in store helping me choose the right mattress and ordering , very good at updating on delivery and excellent service delivery and build . Would highly recommend
January 25, 2026
Reply from Bensons For Beds - Witney Woolgate581
We're glad that you had a great in-store experience while choosing your mattress! It's fantastic to hear that you were well-informed regarding delivery and that the delivery and build service was excellent. Thank you for the recommendation!
Excellent customer care and product…
Excellent customer care and product knowledge and good delivery and installation time
January 20, 2026
Unprompted review
Reply from Bensons For Beds - Witney Woolgate581
We appreciate your positive feedback. We're happy to hear you received excellent customer care, product knowledge, and timely delivery and installation.
Great service from start(in the shop)…
Great service from start(in the shop) to finish(delivery) kept us informed every step of the way
January 23, 2026
Reply from Bensons For Beds - Witney Woolgate581
We appreciate you sharing your positive experience! We're so glad to hear that you were kept informed and received great service from start to finish.
The sales lady in Witney fantastic so…
The sales lady in Witney fantastic so welcoming it was all great we ended ups being mates lived it the delivery men fab great would recommend to everyone
January 19, 2026
Reply from Bensons For Beds - Witney Woolgate581
We're delighted that you felt so welcome and enjoyed such great service from our sales lady and delivery team! We appreciate your recommendation!
Seamless service from start to finish
Seamless service from start to finish. All personnel from the salesperson to the delivery team were without exception competent and charming.
January 15, 2026
Reply from Bensons For Beds - Witney Woolgate581
We're delighted to hear about your seamless experience! It's wonderful that everyone, from sales to delivery, was competent and charming. We appreciate your positive feedback!
A very professional sales person
A very professional sales person, very knowledgeable in all aspects of marketing, all in all a most satisfactory experience.
January 17, 2026
Reply from Bensons For Beds - Witney Woolgate581
We appreciate you sharing your experience! We're happy to hear that our sales team member's knowledge and professionalism led to a satisfactory experience.
Bought a bed and mattress from Benson…
Bought a bed and mattress from Benson for Beds in Witney and was very pleased with the service. Evy was a great help in assisting us with our purchase
January 13, 2026
Reply from Bensons For Beds - Witney Woolgate581
We’re delighted to hear you had such a positive experience at our Witney store and that Evy provided excellent support in helping you choose the perfect bed and mattress. Thank you for your positive review – Lauryn at Customer Care 💜
Very helpful staff
Very helpful staff who gave us good advice with our choices. Many thanks
January 6, 2026
Reply from Bensons For Beds - Witney Woolgate581
Thank you for your 5 star review Laurence! We’re so glad our advice helped you find the right choice. 😊
Come back and visit us anytime!
Megan at Customer Care
Bensons For Beds Witney
We were made very welcome on entering the store. Hannah was very helpful and we found her advice really valuable when choosing a new mattress. The ordering process was very simple and we look forward to taking delivery soon.
January 6, 2026
Reply from Bensons For Beds - Witney Woolgate581
Thank you for sharing your experience Lynda! We’re delighted to hear you felt welcome and that Hannah’s advice helped you choose the perfect mattress. We appreciate your kind words and look forward to delivering your new mattress soon!
We truly appreciate your feedback.
Megan at Customer Care
Staff in Witney shop excellent
Staff in Witney shop excellent. Very patient and understanding of our needs. Nothing was too much trouble. Evie was so helpful. Thank you.
December 2, 2025
Reply from Bensons For Beds - Witney Woolgate581
Thank you for your lovely feedback Joan! We’re so glad the Witney team—and especially Evie—made your experience so easy and stress-free. We’ll make sure they see your kind words,
Megan at Customer Care
Great service and very helpful and…
Great service and very helpful and polite staff especially Hannah
January 5, 2026
Reply from Bensons For Beds - Witney Woolgate581
We’re thrilled you had a fantastic experience Mr Walker! Hannah and the team will be delighted to hear your feedback.
Come back and visit us anytime!
Megan at Customer Care
Reply from Bensons For Beds - Witney Woolgate581
Thank you for your feedback! We’re delighted you enjoyed the experience and received excellent service.
Thanks again for your support—it means a lot!
Megan at Customer Care
Hannah at Witney
Hannah at Witney was excellent in every way and produced a deal on an ex-display mattress, ex shop, I could not refuse.
December 11, 2025
Reply from Bensons For Beds - Witney Woolgate581
We’re so pleased to hear Hannah went above and beyond for you! Securing a fantastic deal on an ex-display mattress and making the process smooth is exactly what we aim for. 💜 Thank you for your positive review – Lauryn at Customer Care
Friendly approachable staff
Friendly approachable staff. Shown by staff exactly what asked for and took no time at all. Only downside was the delivery date. But as it is Xmas this was expected. Able to arrange and rearrange with minutes. Recommended.
December 16, 2025
Reply from Bensons For Beds - Witney Woolgate581
We appreciate your positive feedback regarding our team's friendliness and efficiency. We're happy to hear that you found what you needed quickly. We acknowledge the delivery timeframe was not ideal due to the Christmas season. Thank you for recommending us.
Hanna was amazing.very polite.happy…
Hanna was amazing.very polite.happy lovely smile.nothing was to much trouble.explained about different matteresss.very happy for you to try them.my son decided he wanted to upgrade to king size.went in next day.said to her and she changed it with big smile and said that was not any problem. super person to deal with. big asset to company.😀
October 15, 2025
Reply from Bensons For Beds - Witney Woolgate581
Thank you for such wonderful feedback! We’re thrilled Hanna made your experience so easy and enjoyable. We’ll make sure she sees your kind words,
Megan at Customer Care
Very polite and helpful staff
Very polite and helpful staff. Information and staff advise helped make my choice.
December 7, 2025
Reply from Bensons For Beds - Witney Woolgate581
Thank you for taking the time to leave us this review. We really do appreciate it. - Stewart - Bensons team
The assistant was super helpful
The assistant was super helpful, pleasant, went to no end of troubl.e An excellent representative of your company
December 1, 2025
Reply from Bensons For Beds - Witney Woolgate581
Thanks very much for your positive feedback!
Reply from Bensons For Beds - Witney Woolgate581
We're happy to hear that you had a positive experience. Thank you for your feedback about our service.
Evy from WITNEY Oxfordshire
Your staff member, Evy, from the Witney branch made our experience of buying a new mattress a very easy enjoyable experience. And your human chat box was the most helpful and reliable with all my questions that I have ever experienced with a chat box setup. Full marks!
November 28, 2025
Reply from Bensons For Beds - Witney Woolgate581
We're happy to hear that your mattress purchase was easy and enjoyable, and that our Witney branch staff and online support were so helpful. We appreciate your full marks and are grateful for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.