We'll see what the bed's like after a few weeks. However, the purchasing experience was brilliant. What a turnaround from an expected ordeal traipsing from shop to shop. Luckily we picked Bensons firs... See more
Company replied
Location
Switch locationUnit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
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See what reviewers are saying
We had good service from Bensons instore staff from choosing a new bed and matteress. Delivery was on the day and time promised, emailed few days before delivery we had a phone call 30 minutes before... See more
Company replied
Cherie listened to what we wanted, and then gave us ample time to be shown around the showroom, trying various mattresses, until we found one suitable. She explained about the returns policy, should t... See more
Company replied
From our visit to the showroom through to the delivery and assembly of our new bed, we cannot criticise the quality of customer service. We were also kept up to date with the manufacture and dispatch... See more
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Company details
About Bensons For Beds - Worcester722
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, United Kingdom
- 1905759726
4.9
Excellent
655 reviews
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Staff Assistance
Staff Assistance
I telephoned the store for support in purchasing a bed and the person I spoke to was extremely helpful, polite and understanding. They helped me purchase a bed and organise delivery dates with ease.
November 20, 2025
Reply from Bensons For Beds - Worcester722
We’re delighted to hear our team made the process so easy and stress-free over the phone! Helpful, polite, and understanding is exactly what we aim for every time. 💜 Thank you for your positive review Beverley– Lauryn at Customer Care
Reply from Bensons For Beds - Worcester722
Thank you for your feedback! We really appreciate the time taken to leave us this review. If you would like to discuss any of these concerns with us, please contact us at https://www.bensonsforbeds.co.uk/contact-us/- Thank you, Anthea - Team Bensons
Great service
Great service, as it always used to be. Gary was very helpful in assisting us to get the right bed that suited us. Very pleased with the bed we chosen.
November 6, 2025
Reply from Bensons For Beds - Worcester722
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review on the service you received. Thank you, Anthea - Team Bensons
Knowlegable and personal staff at your…
Knowlegable and personal staff at your Worcester store.
November 9, 2025
Reply from Bensons For Beds - Worcester722
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Staff were very knowledgeable and…
Staff were very knowledgeable and polite.
November 5, 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We appreciate you sharing! We are so glad to hear that our staff was knowledgeable and polite during your visit with us.
Your satisfaction means the world to us,
Megan at Customer Care
Great service and product
The whole experience was excellent. All the staff were friendly and knowledgeable. A really good service
November 7, 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We’re delighted to hear that your experience was excellent and that our team provided friendly and knowledgeable service throughout. Delivering great customer care is always our priority.
Thank you for your positive review – Lauryn at Customer Care 💜
Gary at the Worcester store was so…
Gary at the Worcester store was so helpful and really friendly and helped us find our perfect mattress. Our delivery team John, Cal and Charlie were also wonderful. Bang on time, very friendly and respectful. Perfect experience.
November 3, 2025
Reply from Bensons For Beds - Worcester722
We’re delighted to hear Gary made your mattress shopping experience so enjoyable! It’s fantastic that our delivery team kept everything smooth, punctual, and friendly. We love making the process stress-free from start to finish, and your feedback shows we hit the mark!
Thank you for your positive review Dave. – Lauryn at Customer Care 💜
Great service throughout, would recommend.
We were really pleased with everything about the buying experience. The store staff were attentive and helpful without being pushy. We could browse at our leisure without feeling pressured. The delivery came earlier than quoted and the delivery team were really helpful and pleasant. Communication throughout was first class.
October 31, 2025
Reply from Bensons For Beds - Worcester722
We appreciate you sharing your positive experience with us. We're happy to hear that our team was attentive and helpful, and that you were pleased with the delivery service and communication. Thank you for your kind words,
Megan at Customer Care
Reply from Bensons For Beds - Worcester722
We're so glad the staff were helpful and not pushy! We appreciate you sharing that you had a nice overall experience. Thanks,
Megan at Customer Care
A great experience
In the showroom we sew Neil, he was knowledgeable and pleasant on the 22nd. When our bed was delivered we had the promised phone call and we found Luke and Paul also to be pleasant and sociable, they removed their shoes without being asked despite the weather being dry. We were really pleased with our shopping experience and recommend Bensons to family and friends.
October 22, 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We're happy to hear about your positive showroom and delivery experiences! It's great to know that our team was knowledgeable, pleasant, and respectful. We appreciate you recommending us to your family and friends,
Megan at Customer Care
Reply from Bensons For Beds - Worcester722
We appreciate your positive feedback! We're happy to hear that our salesman was helpful and provided good service. Thank you for an amazing review – Lauryn at Customer Care 💜
Excellent store staff amazing delivery team.
Staff at the store were very helpful, gave us loads of time to choose the right mattress we needed , good quality item. Explained everything very well . Gave us a delivery date that suited us , amazing delivery guys Dak and luke on time , very professional cheerfully, nothing was to much trouble .
July 25, 2025
Reply from Bensons For Beds - Worcester722
We're happy to hear that the staff were very helpful in assisting you to choose the right mattress and that you are pleased with the quality. It's great to know the delivery team was on time and professional. Thank you for an amazing review – Lauryn at Customer Care 💜
Great service from Lauren
We were served by a lovely young lady named Lauren who couldn't have been more helpful. She took her time to show us various makes of beds and explain the difference in the mattresses. She is an asset to the Worcestershire store 😊
October 18, 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We appreciate you taking the time to share your positive experience with us Jacqui. We are so glad to hear that our team member was helpful and informative while assisting you.
We hope you love your new bed,
Megan at Customer Care
Reply from Bensons For Beds - Worcester722
We appreciate you letting us know that our staff was friendly and helpful! We are so happy you had a positive experience.
Thank you for your review – Lauryn at Customer Care 💜
Gary was extremely helpful and…
Gary was extremely helpful and friendly, in fact all staff were.
October 16, 2025
Reply from Bensons For Beds - Worcester722
We appreciate you taking the time to share your experience with us. We're so glad to hear that our staff was helpful and friendly! Thank you for your positive review! – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Worcester722
We're happy to hear that our team member was helpful and thorough in answering your questions. Thank you for your positive feedback! Lauryn at Customer Care 💜
Perfect visit and purchase.
The staff said hi and gave us smiles when we entered the store but we weren't jumped on as soon as we walked in the door and nobody followed us around. A welcome relief as I cannot stand being stalked as soon as I go into a shop. We were left alone to try lots of different mattresses and narrow them down, in our own time, without being interrupted or rushed. While we were deciding we had a giggle with the staff who didn't try to hard sell us anything, they just respected we preferred to do it on our own. When they saw we'd been looking at a particular mattress that was on sale (due to the store being due an upgrade), we were told that unfortunately that particular mattress was sold, however there was another one in a store in the next town that was the same price and if we wanted it we could sort it all out here rather than having to go there. This meant we wouldn't miss out on the deal and didn't have to go out of our way to sort it out. We decided to buy that mattress and we had a really fun time getting it all arranged and we came away feeling happy, relaxed and grateful for the excellent customer service we'd had whilst in store. Thanks to Gary and Julia for making the whole process brilliant and easy, we'll definitely be recommending Bensons Worcester store (with a shout-out to Redditch for the mattress!)
October 16, 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
We're happy to hear that you enjoyed your mattress selection experience. It's great to know that our team provided a relaxed and helpful environment, respecting your preferences. We appreciate your recommendation of our Worcester store and the shout-out to Redditch!
See you next time! Megan at Customer Care 😊
The minute we walked into the store in…
The minute we walked into the store in Worcester an advisor came over and asked if we needed any help. He listened to what we wanted and then pointed out several options. Took the time to explain the differences and talked us through next steps
October 7, 2025
Reply from Bensons For Beds - Worcester722
Thank you for sharing your experience! We're so pleased to hear that our Worcester store team made you feel welcome and took the time to understand your needs.
We appreciate your kind words and hope you love your purchase!
Best regards,
Megan – Customer Care
This is the second bed purchase from…
This is the second bed purchase from the Worcester store, we returned due to the exceptional service of Neil. His customer service, banter and making us feel no pressure to buy with the addition of fantastic knowledge guaranteed our return.
Everyone should have a Neil in their company!
Thank you 😊
October 11, 2025
Unprompted review
Reply from Bensons For Beds - Worcester722
Wow, what a fantastic shoutout for Neil! We’re so glad his knowledge, friendly banter, and no-pressure approach made your experience exceptional — and kept you coming back. We agree, every company needs a Neil! Thanks so much for sharing. Megan at Customer Care😊
Friendly service
October 4, 2025
Reply from Bensons For Beds - Worcester722
Thanks for your feedback! We’re glad you enjoyed our friendly service.
Best Wishes,
Megan
Bensons for Beds Customer Care
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