Bestway 

DON’T BUY FROM THEM!!
I called them to say the lay z spa was broken, they asked me lots of questions, had me doing so many videos to show the puncture and then just said no you should have stored it better!!! What a disgraceful company and a crap product!!
My 14 year old daughter is really ill and on chemotherapy and uses it to help her joints but this company just don’t care.

Be careful where you write the review for bestway. This is not the one that you are looking for, they have another bestway on this website with añl the good reviews and in this one the reviews with one star. Look for bestway with a picture and do your review in there as is the first that shows on google. This company is chaos supposedly have 4.1 stars in the other trustpilot reviews they have but in here everything 1 star

I bought a paddle board through a third party, but the bag broke within a couple of days. Contacted Bestway support online and once I had provided all my contact details they phoned me the next day and a replacement product arrived within 24 hours. Thanks you Bridgette.

Would be a zero if it was possible.

Case numbers for reference.
7831- 41
8216- 65

Brought a lazy spa last year and had nothing but issues with it.

Support are rude, unhelpful and keep closing the case on you while you try to get help after waiting days for a reply.

Only way to get anywhere is an outdated website support system, that takes ages to even get a response

I have a current case where it’s obviously faulty from the start which they have ignored for months and now the machine has blew up and burnt my plug socket to pieces.
After I stated over the course of weeks there was something wrong with this machine on a faulty mechanical side of things.
But apparently the machine being faulty and burning my garden fence down is my own fault somehow.

How is this even legal?

Bunch of crooks

Never would I ever buy one of there products again.

Only getting one star, as zero stars us not an option!

Absolutely shocking product. Gone through 3 Lay-Z-Spa 'Vegas' liners in three years through shoddy manufacturing. Followed all care and use instructions to the letter, only for the bubble ring seal to fail, and water to escape into the outer ring. Like so many others, customer service is useless. Took the decision to go for the free 'extended warranty' to protect against this on the last replacement. Used for two months between August to September last year, then carefully, and as per instructions, dried and packed away the spa. Set it all up again in May of this year, only for it to fail this week. Although I received confirmation that I had successfully registered for the two year warranty, i have just been informed that the 2 year warranty only applies to the whole set, the liner is only covered for 6 months!!!!! AVOID, AVOID, AVOID these products!!!!!

Just to add to the bad reviews. Brought a pump from Amazon 2 months ago, pump has now stopped working and Amazon said to go through to bestway as it’s been over 30 days. All Bestways do is keep asking for different videos and pictures and won’t replace it, I’m just going round in circles.
Don’t buy from this company

Bought a18ft Coleman Pool this Spring put it up in June. Pump died by July. Walmart will do nothing and Bestway is a complete waste of time. Scheduled a call back. No call back. Don't buy a pool. All I can do as a teacher is tell everybody I teach or come into contact with is don't buy from Bestway and Walmart doesn't have your back. I will never shop with either again. The lack of professionalism is mind-boggling. And Danielle and Latasha at the I40 store in Okc are straight thugs
Scott the Store Manager at Mustang made me feel like a piece of crap. No more

Dreadful customer service for a poor quality pump replacement. Actually bought an Intex pump in the end (so much better quality). All the other accessories with the pool are of a similar poor quality.

MAJOR, MAJOR CRAPPY COMPANY. MY REVIEW IS ZERO, ZERO, ZERO, ZERO, ZERO. HORRRIBLE CUSTOMER SERVICE. DON'T HONOR WARRANTY AT ALL. BESTWAY USA IS ROTTEN-TO-CORE COMPANY, AND ITS AIR MATTRESSES ARE JUNK. BESTWAY IS SHYSTER COMPANY. I paid $100 for EXTRA-LARGE QUEEN AIR MATTRESS. Turns out there was very slow leak couldn't find. No repair-patches in package. Walmart refused to take back after 3 days, and BESTWAY also refused to eplace. I called customer (dis)service, and Angie told no warranty on the product number I purchased said nothing they can do. BESTWAY, REPLACE MY AIR MATTRESS OR REFUND ME MY MONEY, $102.79

HERE IS EMAIL ANGIE FROM BESTWAY EMAILED TO ME:

Hey, this is Angie with breastway Commons Pools and Spas. I believe we had got disconnected. I am advising you that your air mattress is actually not one of our warranty air mattresses. So, unfortunately, there's not much more that we can do with that. You would have to go back to retailer with any other assistance any questions you have with us. Feel free to call us or phone numbers 480-530-050. Thank you.

Wish I’d read the reviews before I bought a product. Contacted customer service, no help at all. STAY CLEAR

Ordered a swim pool , the ladder supplied has faulty parts. Very arduous claim process , which you must do online as they don't answer the phone. Received an unintelligible answer phone message after 2 weeks.and nothing since. Haven't received warranty. Have botched a repair to ladder so we can use the pool. Very disappointing company.

AVOID AT ALL COSTS!!!!
Shocking customer service that need report to trading standards.
The pump supplied with the pool stopped working after 1hr of use. Even after sending numerous photos and videos, they ask for the same information again.
Absolute waste of £150

Awful customer service and defective/unsafe filter provided with the pool. If things go wrong, expect the warranty to be totally useless. Pool liner itself is fine but the sand filter that was provided with it was defective - turns on, makes all the right noises and moves water inside the filter but provides no suction from the pool or water flow back into the pool despite being set up as instructed (and this is not our first Bestway pool set up). Bestway will not replace unless I site this pool right next to my house to plug the filter into the outside socket or pay an electrician to come and install an electricity source right by the pool. Bestway won’t accept any defect when a filter is plugged into any kind of extension cord, even if RCD protected etc. I even bought a new filter/pump myself, used exactly the same set up (with the same extension) and this new filter worked perfectly. That was not good enough for Bestway to accept that the filter they provided was faulty and unsafe as was not filtering the pool at all. Also won’t replace the filter hose which was punctured on arrival, their reason is because the filter is plugged into an extension they can’t offer any warranty. Laughable! Not good enough, Bestway. You are using your rigid policies as a way out of offering customers a meaningful warranty. Won’t buy any more products from you. Terrible, time-wasting warranty experience with you.

Awful! Bought huge bestway pool at Costco and love it. The filter tank is cheap plastic and broke about 2 months after first use. No way to call the company except wait for a call. They finally called and replacement part is out of stock. My husband patched the tank as best he could. This is the following year and tank was in stock but we decided to get a newer bigger pump that way it would be under warranty, also ordered warranty. Part of the tank came broken. I kept requesting a call but their site is so glitchy it didnt go through! GRRR! I finally was able to request a call and sent a pic of the broken part within 30 days of purchase. Now even though they sent me a broken part I have to file a claim and send pictures of the pool model # and proof of purchase! Hello! I just ordered it from YOU!

15 working days for a warranty claim and replacement. Far too long

0 STARS!!!!! DO NOT WASTE TIME OR MONEY ON THIS SHAMBLES OF A STORE THEY TAKE YOUR MONEY AND RUN. EXTREMELY RUDE CUSTOMER SERVICE THAT LIE OVER THE PHONE TELL YOU ONE THING AND REPORT SOMETHING COMPLETELY DIFFERENT TO THE CASE CLAIM MANAGERS!! ESPECIALLY ELIZABETH, DONT EVEN WASTE YOUR BREATH ON THE RUDE THING. (SOUTH AFRICA CALL CENTRE) WHICH THEY LIE AND SAY IS IN UK.

3RD TIME THEY ARE EMAILING ME TO SAY THE FAULT DID NOT STEM FROM MANUFACTURING WHICH I AGREED ON AS I CHECKED THE POOL AS IT WAS FILLING TO ENSURE NO WONKY LEGS OR CREASES ON THE BOTTOM!

I STAYED UP FROM 12AM TO 6AM TO ENSURE IT FILLED CORRECTLY, 4 DAYS INTO USE THE BAND THAT GOES AROUND THE LEGS ON THE OUTSIDE OF THE POOL IS SPLITTING ON THE STITCH FROM TOP TO BOTTOM BESTWAY ARE NOW SAYING THEY WONT COVER IT AS THEIR WARRANTY DOESNT COVER FAULTS NOT FOUND DURING USE, BUT IT CAME TO ME IN ONE PIECE IVE FILLED IT AND ITS RIPPED AND THEY ARE SUGGESTING IVE DONE IT A BAND DESINGED TO HOLD 6 TONNES OF WATER.

THEY KEEP REPEATING THEMSELVES IN EVERY EMAIL, ALMOST ROBOTIC REPLIES. IM NOT SURE WHEN THEY THINK IT WOULD HAVE BEEN DAMAGED BECAUSE WHEN NOT IN USE ITS STORED AWAY IN THE BOX, BEFORE WHICH I METICULOUSLY CLEAN.

IVE HAD A FAULT WHILE ITS BEEN IN USE AND THEY ARE REFUSING TO COVER IT UNDER WARRANTY, THE WARRANTY IS POINTLESS THEY DONT EVEN STICK TO THEIR OWN RULES, ITS LAUGHABLE!!! IVE DONE EVERYTHING CORRECT THEY WILL WARE YOU DOWN UNTIL YOU GIVE UP AND BUY ANOTHER POOL, MY PROBLEM SHOULD BE COVERED UNDER THEIR WARRANTY GUIDLINES AND THEYRE SIMPLY TRYING TO BLAME ME OR SUGGEST IVE DAMAGED IT WHILST OPENING OR ERECTING IT. BARE IN MIND MY FIRST POOL WAS "LOST IN TRANSIT" MY GUESS IS THEY SENT IT HOW THEY SENT THE REPLACEMENT POOL, IN CLEAR LINING FOR PYRING EYES TO SEE AND STEAL, THEY DO NOT CARE ONCE YOUVE PAID THEM.

DISGRACFUL SERVICE AND EVEN WORSE CUSTOMER SERVICE THEY DONT EVEN DESERVE 1 STAR!!!!

***UPDATE**** NOW THEY ARE SAYING THEY HAVE NO PROOF OF PURCHASE, I EMAILED THEM THE RECIEPT 17:30 ON 26/06/23 I HAVE LET MY FRUSTRSTION OUT ON THE CALL ADVISORS BECAUSE IVE BEEN GOING ROUND AND ROUND IN CIRCLES, THEY HAVE WOUND ME UP, LIED AND IGNORED ME UNTIL IVE EXPLODED, THIS IS THEIR AVOIDANCE TACTICS, BECAUSE IVE EXPRESSED ANGER WHICH ANYONE WOULD IN THIS SITUATION THEY HAVE CANCELLED MY WARRANTY CLAIM USED MY ANGER AS AN EXCUSE TO CANCEL. ALSO SAID THEY WOULD REPORT ME TO THE POLICE, CARRY ON ITS WHAT YOU GET FOR YOUR EXTREMELY POOR SERVICE AND AVOIDANCE TACTICS, THEY WIND CUSTOMERS UP ASKING FOR THE SAME QESTIONS AND PICTURES, ALSO EVERYTIME YOU ADD AN IMAGINE OR REPLY IT DELETES THE OTHER IMAGINE ON BESTWAY WEBSIYE. SO EVERYTIME YOU OPEN A CLAIM YOU START FROM SQUARE ONE.
THEY KNOW EXACTLY WHAT THEY ARE DOING, NOT NO MORE YOU THEIVING LITTLE DOGS.

THEY ALSO DONT LIKE TO IDENTIFY THEMSELVES ON THE PHONE. BUT ASK FOR YOUR NAME ADRESS ECT...

AVOID BESTWAY AT ALL COSTS USE INTEX FROM B&Q / THE RANGE / ECT!!!! PLEASE TAKE MY ADVICE AND DO NOT SPEND YOUR HARD EARNED MONEY WITH THESE ABSOLUTE CRUSTATIONS.

DO NOY BUY FROM BESTWAY!!!!! 26/06/23

Now recieved an email saying that tuffnellls has gone into administrstion ?? My pool was delivered exactly one year ago and has nothing to do with the split stitching in my pool that was found during use of the pool

once again DO NOTTTTT USE BESTWAY AVOID THEM AT ALL COST LIKE THEY AVOID YOU WHEN YOU NEED HELP OR A REPLACEMENT UNDER WARRANTY.

Ordered an airbed. It didn't arrive. I've messaged so many times, had one response to say delivered. So I asked for proof and a full refund. Nothing. Please avoid this company, the customer service is zero. No way of speaking to a real person. Tried every number that comes up in searches, zero. As I discovered when I tried the number on the credit card transaction they use false numbers too, that one belongs to a B&B, a man far more helpful than Bestway.

Ordered 2 air mattresses for weekend visitors who have now left still waiting 10 days for delivery from dx couriers everyday says it’s on the van following tracking info then doesn’t arrive no response from dx couriers or bestway

So, I paid £1700 for a pool and swim jet system to be delivered in “2-4 working days”. That was 6 working days ago. I haven’t heard a thing other than, randomly, some chlorine has turned up. Great - I have 1kg of chlorine for £1700.

Still waiting for delivery 6 days after ordering - it appears to be stuck in the couriers warehouse but neither Bestway or the courier respond to emails and I gave up after 30 mins on hold after calling them both.