Bestway 

Shocking customer service.
Lazy Spa Hot tub arrived Friday. I installed Saturday to find the filter housing was missing.
I rang their number and was held in a queue for 30 minutes before being unceremoniously cut off at1pm when lines closed.
Called back Monday, recorded message too busy to take calls today. Submitted warranty claim in frustration, 3-5 days quoted for response
Called Tuesday (long queue again. Finally got answer and told nothing could be done, i needed to submit a warranty claim. Pointed out I had submitted claim to be told the operator could not do anything, it was in the hands of the warranty team.
Eventually spoke to warranty team to be basically told to wait my turn, they would try and resolve it within 72 hours, no doubt followed by another delivery delay.
The customer services really did give the impression that they did not really care (being polite).
Maybe I will get the filter by the end of the summer.
Really appalling customer service.

Bern. Using them four years till now

We just purchased a twin air mattress with built in air pump. After inflating it, we found out that it leaks. Unfortunately it can not be returned due to seal being broken upon opening the box. Why? You have to open the box to even inflate it. That is when we found the leak. I will not spend money to buy another one at this point.

Absolutely appalling customer service and poor quality products. Avoid at all costs and spend your money elsewhere. We have had dealings with Intex in the past and they were amazing! Never again will we purchase a Bestway product, refusing to replace our pool liner despite video evidence of the port hole leaking!

Ok so bought a pool. Faults on ladder and other small components, after form filling etc finally got replaced.
Our latest issue after using our pool for a couple years is the liner has a whole and fatigued so wish to buy a replacement liner. I couldn’t find on website and finally found an email address and got referred to EBay! Unbelievably, bestway do not sell parts for their products!!

Same old same as many reviews before. Faulty product. Countless emails and photos and videos before they will even consider under their “warranty” Then if they do agree, they want you to destroy the product and send even more photos before they will release replacement parts.latest thing is the pump. Leaking. Expected me to lift it up, put a piece of dry card under, then pull it out to show wet, all whilst holding a phone to video it. They have now agreed to a new pump but only after I have cut the plug off as close to the pump as possible, and yes , you guessed.another photograph. Worst customer service ever. But from another retailer that understand statutory consumer rights and avoid these cowboy scammmers.

After such a promising start with customer service that were helpful and therefore despite the absurd lengths I had to go to in terms of photos and videos
(impossible to do by one person) to eventually receive a new liner under warranty I accepted this.

A liner that upon starting to blow up I discover does not includeca stopper which had been attached to the previous liner and silly me I had assumed would be this time.

Fast forward to my phone call this week where I am informed that a stopper is an accessory and does not come with the new liner!! I am dumbstruck at such a ridiculous statement - consequently in order to use the new otherwise useless liner I have had to cut the stopper from the old liner.

To add insult to injury at a time when it has rained virtually everyday in Essex and I with the rest of the country are trying to cope with the increased energy prices and therefore will not be setting up the hot tub until March the new liner that is only guaranteed until the length of the original liner will be out of guarantee and potentially therefore useless.

I will not be buying from or recommending this company to anyone again - ever!!

Don't bother trying to claim under warranty. Have a really bad bulging lid and they claim that I have over inflated it, when that is totally untrue and if anything it was under inflated. This hot tub cost a lot of money (santorini) and things like this shouldn't happen.

They say if it's raining heavy to bring the hot tub and pump indoors to prevent the bulging, hahaha what a joke of a company.

Shame that I have had to leave this review as I did have issues with a previous tub from them and it was replaced no problems, but this time with the new tub they aren't having it.

I wish I can give them -100. The worst company ever. Bought a pool and been having issues since then. Claim after claim. It’s disgusting and I hope they get shut down.

The worst company if there is a fault with their product. I bought an air mattress for my son (during a house renovation), which deflated. It took 2 phone calls and 6 emails where they kept saying I needed to provide evidence of the fault.
As you can imagine for a single house having a house renovation for her disabled son, this wasn't easy. So i begrudgingly went around the whole mattress with soap solution which still didn't find the fault. So I plus had to spend the day recording the gradual deflation of the mattress ) Phoned on the 11th October, and been chasing them for a month.
I have never come across a more unhelpful, uncompassionate company.

Worst company ever, do not buy there products!! Broken twice replaced once after nearly 3 months and the second they just made excuses not to replace. Disgusting customer service with horrendous attitude. STAY AWAY.

Nice pool but…. I really recommend not buying direct. I tried but am sad to report that the best prices, products and customer service was found with a bigger online retailer, who we ended up buying from after waiting two weeks for our pool after trying to buy direct.

Finally (hopefully!) got the refund coming through over two months after the order was placed - pool got lost with couriers, chase up took ages, collection to return failed twice.

Customer service unapologetic and charged full price for chemicals which were reduced at the time - admittedly months ago but that’s not my fault.

Shoddy, shoddy, shoddy and such a shame as they’re driving people to amazon away from their company for their products! Amazon’s pool was the same price but a newer model (so £20 cheaper in effect) and delivered the next day. Will try and go direct but consistently burned this time so recommend avoiding bestway direct.

Really confused all the negative feedback is for bestway cash and carry or is there another bestway etc?

brought a pool 2021 used it for a few months packed t away for winter got all out for this year after a couple of weeks the filter blew fuses in the house everthing else works in that socket they have had screen shots ,videos and they still want more i sentthe filter back and as the did not ask for they sent it back never buy from them again con men in disguise 14000 litres of water wasted it started to go green

Awful awful awful company. Poor quality products. Awful customer service. Avoid.

I bought a spa and after 8 months the pump had a electrical fault and didn’t work, I submitted a warranty claim and after a lot of fighting they sent me a replacement. After 7 months the replacement pump broke and get the E02 error not flow at the pump at all. Tried to submit another claim and they just keep canceling it. This company is a complete joke with trash products. Do not buy from them unless you want to spend $1000 for something that will break in less than a year.

Given up with these people, we have a spa that seams failed on, in more than one position, manufacture date was printed on spa, well within the 24m, but they did everything to make me give up on the case, asking for more and more nonsense information, and waste £750 of Charity yes charity money that purchased the spa, for my Granddaughter, after she received DRS surgery, and to help her recuperate. Heartless

I’ve never known such terrible service as I have received from best way.

After spending 45 minutes on the phone on hold to the warranty line and not even getting through to them I find their service to be the worst in the country.

We have spent over £1000 on the best hot tub which has not been working for over three months after multiple emails photos videos multiple conversations there still not willing to honour the warranty claim which we have paid for.

I’ve now got to the point where I have to contact either citizens advice or my solicitor because the stress this is causing me it’s not worth the product you think for £1000 hot tub if it won’t inflate you think it’ll be covered under the warranty but apparently not I’ve got to the point where I can no longer continue trying to contact best way to solve the issue.

They’re very happy to take your money but when it comes to an issue or fault with the products it seems after reading all the reviews on here I am not the only one experiencing such terrible levels of customer service my advice do not I repeat do not deal or buy with best way or lazy spa.

I have been left with no other option to contact citizens advice and my solicitor as I have £1000 hot tub sitting in my garden that won’t even Holder but yeah best way will do nothing to help or support me do not buy from them.

I would give it a -5 if i couldDont ever buy from bestway there customer service is absolutely despicable i brought the Helsinki hot tub had it up 2 months at most all the seams came apart got on to bestway and the sent replacement and hole and behold this one went the same seams coming apart and water going in the side wall got back to bestway said the same has happened again set up and everything was done correctly but there not intending to help with this matter absolutely bad treatment for them my advice leave well alone unless you wana buy a faulty item

This is the worst company that I have ever dealt with. Do not and I repeat do not get any of their products, especially the spas. We needed a new pump last year, used it for 3 months and 2 months this year. The E02 Code has been going off. The replacement pump cost me over $600.00 (product and shipping from the US). Therefore, I had to pay the exchange. This year called and was on hold for over half and hour, from a Montreal Office and had to put a warranty claim through. Because the warranty was over a year (but only used in the summer) they are willing to send me a new pump, but I have to pay the shipping which is over $200.00. How is this fair. You can not get anyone in Toronto to fix it (that is how they rip you off). I will never ever get another one of these spas again and the customer service is terrible. No one has ever contacted me on the pump and they wait till you finally contact them. Only reason they get one star is because that's how I can write a review. Again, do not do any kind of business with this awful company. All I see on thei reviews are how bad they are.