Quit simply a zero star firm. It’s an insult to 1 star having to select that as a minimum, it implies Betfair are doing something right whereas across all metrics zero is the perfect denomination just... See more
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I had issues involving payment methods and i contacted support and from start to Finnish it all only took around 10 minutes all was delt with in live chat very promptly
Company replied
Obviously, I guess if you're smart enough to read reviews, you will always expect to lose at betting, you almost certainly will. Otherwise there could be no betting companies, shops, adverts etc. And... See more
Company replied
Asked for help to sort out account issue got nowhere with someone yesterday so gave up. Tried again today and got brilliant help and all sorted. 0 stars yesterday 10 today
Company details
Information provided by various external sources
Online Sportsbook, Spillebørs og Casino: Bedste Danske odds på Premier League, Champions League og NBA. Verdens første og største Spillebørs.
Contact info
United Kingdom
- www.betfair.com
You should know
3.3
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Best betting app ever.
Best betting app ever and best costumer service I’ve talked to.
Gajula sorted out all my issues in a professional manner.
June 16, 2026
Unprompted review
Reply from Betfair
Thank you for taking the time to leave this review! We're so thrilled you're enjoying Betfair and that we're delivering the experience you deserve. Your kind words and loyalty mean the world to us. Thanks for being part of our community!
SLOWEST PAYOUTS IN THE INDUSTRY
Honestly odds aren't that gold anymore and they are without doubt the most painfully slow payers in the industry disgraceful transfer times give them a big miss
June 17, 2026
Unprompted review
Reply from Betfair
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch. Thank you for your feedback.
Reply from Betfair
Thanks for the love! We're so glad you're having a great time with us. Thank you for being part of the Betfair family!
Competitive prices on your sports…
Competitive prices on your sports offers. Enhanced prices from time to time. Could be doing better on football world cup offers.
June 15, 2026
Reply from Betfair
Thanks for taking the time to leave this review! We're glad our competitive prices and enhanced odds are hitting the mark. Your feedback about World Cup football offers is noted, this is exactly the kind of insight that helps us sharpen our offerings. Thanks for being a valued customer!
great value and customer service
June 7, 2026
Reply from Betfair
We really appreciate you taking the time to share this feedback. We're so pleased we could deliver a great experience, thank you for choosing Betfair!
Horse racing you should have index…
Horse racing you should have index column of all horses running on that day
June 15, 2026
Reply from Betfair
Thanks for the review and the suggestion! We really value feedback like this about horse racing features. We'll be sure to pass on your idea about adding a horses index, keep the suggestions coming!
Bet 10 get free bets done it a few…
Bet 10 get free bets done it a few times in April and may got nothing
May 13, 2026
Worst site ever played , don't waste your money.
Unbelievable, out of 200 spins, played at 20p, no bonus. Only 3 tiny wins : £0.06p, £1.20, and £0.09p. Previously more than 600 spins and nothing. Worst site ever. Not even a spin where the bonus is trying. Honestly don't waste your money, you will lose what you put in.
June 14, 2026
Unprompted review
Reply from Betfair
Thank you for your feedback.
We understand your frustration after such results across multiple play sessions totalling over 800 spins. We appreciate that this feels like an unusually poor run of luck. However, we want to be transparent: bonus triggers and win outcomes are determined by certified Random Number Generation (RNG) and are independent across every spin. While extended sessions without bonuses or significant wins are frustrating, they are statistically possible—particularly over shorter play periods like 200 or 600 spins.
Each spin has equal probability of triggering a bonus, regardless of previous spins. Short-term results can vary significantly from a game's theoretical RTP.
We recommend to set clear limits before playing. If you're experiencing concern about your play, our team can help you set deposit limits, session time-outs, or explore self-exclusion options.
Terrible site very low RTP 100 spins…
Terrible site very low RTP 100 spins not one bonus round won’t play this site again 😂
June 14, 2026
Unprompted review
Reply from Betfair
Thank you for your feedback.
We understand that 100 spins without a bonus feels disappointing. However, bonus frequency varies by game and is determined by certified Random Number Generation—streaks without bonuses do happen and are statistically normal, even over extended play.
If you'd like to give us another chance, our customer support team can help you find games that might suit your preferences better, or discuss any specific concerns.
Good and friendly customer service and…
Good and friendly customer service and quick payout
June 13, 2026
Unprompted review
Reply from Betfair
We really appreciate you taking the time to share this feedback. We're so pleased we could deliver a great experience, and your kind words remind us why we do what we do. Thanks for your support!
Had a problem all sorted in 10 minutes.
June 13, 2026
Unprompted review
Reply from Betfair
We're so pleased our team could resolve your issue quickly and professionally. That's what we strive for every time. Thanks for choosing Betfair!
Last night I decided to play slots!!
Last night I decided to play slots!!! I deposited £160 and decided to do a bonus hunt!!! I didn’t hit one bonus… what a waste of money…
June 12, 2026
Unprompted review
Reply from Betfair
Thank you for your feedback. We're sorry to hear about your experience.
We understand the frustration of not hitting bonuses during a play session, however, we want to be transparent about how our games work.
Bonus triggers are determined by certified Random Number Generation (RNG) and occur randomly according to each game's specifications. While bonuses add excitement and potential for bigger wins, they're not guaranteed—even over extended play. A session without bonus triggers, while disappointing, is statistically normal and can happen to any player.
We'd encourage you to only wager amounts you can afford to lose, and to set clear limits before playing. If you'd like to explore our safer gambling tools (deposit limits, session time-outs, self-exclusion options), our customer support team can help you set these up.
We appreciate your loyalty as a player. If you have feedback on our games or features, we'd love to hear it.
The customer service lady Sunita
The customer service lady Sunita, was extremely helpful, polite and friendly. My issue was dealt with quickly and easily 🙂
June 12, 2026
Unprompted review
Reply from Betfair
Sunita is fantastic, and we're so glad they could deliver such great service for you. Thanks for the kind words and for choosing Betfair!
pathetic customer support
Thakur was incompetent and useless as the whole customer support team
June 11, 2026
Unprompted review
Wanna be rich
Wanna be rich, don't use this online e casino simple as that. And they ask date of experience it was everytime I went on. No more!!
June 12, 2026
Unprompted review
Thiefs
Do not use them. When you when they just deactivate your account. Customer service is poor and won't tell you the reason for deactivation.
June 11, 2026
Unprompted review
Reply from Betfair
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch. Thank you for your feedback.
Problem resolved fairly quickly great…
Problem resolved fairly quickly great site
June 11, 2026
Unprompted review
Reply from Betfair
Thank you so much for the feedback! We're delighted our team could resolve your issue fairly quickly and that you're enjoying the site. We appreciate your business and look forward to serving you again on Betfair!
Has its perks if your a new customer…
Has its perks if your a new customer will throw out a few good wins then suddenly the game RTP will drop upon playing the same game again afterwards. If its a new game your fine if its one youve played before or an old game your wasting your money beware
June 11, 2026
Unprompted review
Reply from Betfair
Thank you for sharing your feedback. We understand the frustration of experiencing different outcomes across play sessions, and we want to address the concern you've raised.
All our games operate on certified Random Number Generation (RNG) and maintain consistent, audited RTPs regardless of whether you're a new or returning player, or whether it's a new or established game. RTP cannot and does not change between sessions on the same game—this is a fundamental regulatory requirement and is independently verified.
Short-term variance is normal in gambling. A winning streak followed by losses (or vice versa) is statistically expected, even on the same game. This can feel like the game has changed, but it's simply how randomness works over different play sessions.
However, if you genuinely suspect that a specific game is not performing as certified—or if you've noticed technical anomalies—please contact our customer support team with:
Dates and times of your play sessions
Which games you played
Your observations
We'll review your account activity and game logs to investigate any potential technical issues.
We're regulated and audited. Game RTPs are fixed and verifiable. We don't manipulate outcomes based on player status or game age.
Betfair are a dishonest company who…
Betfair are a dishonest company who take additional monies from your account if you back more than one horse in a race and when you request an explanation they first block your account and then close your account- do not use this company for horse betting- BET VERY UNFAIR
April 4, 2026
Unprompted review
Reply from Betfair
We reached out to request more details so we could look into this properly and work towards a resolution for you, but we haven't heard back yet. We're still here and ready to help if you'd like to get in touch. Thank you for your feedback.
Customer service helped me quickly and…
Customer service helped me quickly and efficiently to verify my account .
June 10, 2026
Unprompted review
Reply from Betfair
Thank you so much for the feedback! We're thrilled our customer service team could help you verify your account quickly and efficiently. We appreciate your business and look forward to serving you on Betfair!
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