Item arrived as described in a timely manner. Very happy with the selected item which fits comfortably and looks just as cute as on screen.
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Received a shoe with damage, contacted customer service and haven’t heard back and it’s been 2 weeks! Just keep getting messages asking if I want to talk to a human so I reply and don’t hear anything!... See more
Company replied
Nice and good quality items but they are constantly delivered later than expected. Two weeks it usually takes.
Fin levering intet at bemærke. Nemt med bytte-seddel og porto betalt og det hele. Super fint site at handle med.
Company details
About BIANCO.com
Information provided by various external sources
This is BIANCO.
Since the beginning of our journey in 1987 we have been a fashion-driven shoe brand inspired by the freedom of self-expression.
Through our mission we take the shoe fashion from catwalk to sidewalk, we strive to make fashion-forward collections and we insist on being brave, ambitious and better. We are your sole-mate for every and any occasion, with an uncompromising approach to style and quality.
BIANCO is part of the BESTSELLER group and is represented in more than 14 countries with a variety of retail shops and wholesale customers.
If you would like to get in touch with our customer service, please go to:
Bianco Footwear Webshop Support
Written by the company
- Sikker betaling
- 14 dages fuld returret
Contact info
Storegade 43-45, 6640, Lunderskov, Denmark
- www.bianco.com
3.8
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy access and design of your website and quick delovery
See the title
August 3, 2016
Unprompted review
Very good :-)
Very good service and very good quality ioff the shoes :-)
July 29, 2016
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
No good if you wanna return items!
So hard to return someting you bought online, and if you can return it, than it will cost you. That suck!
July 15, 2016
Unprompted review
Reply from BIANCO.com
Hi Maria
I'm sorry that you found it hard to return goods - we are here to help, so please do not hesitate to contact us.
Regarding return cost you are allready informed about this when placing an order and confirming our terms.
Best Regards Bianco
Excellent Service
The product description is vivid and the delivery service is First Class which includes a returning postage stamp should the customer decides to return the product
May 18, 2016
Unprompted review
Very good service and quality
Very good service and quality shoes! I miss the shop in Hønefoss
May 4, 2016
Unprompted review
I have nothing bad to say
I got what I order in time and with no complications. A serious and trustworthy site.
April 8, 2016
Unprompted review
Total satisfaction
Very fast delivery, fine secure package, good payment managment and you get exatley what they describe, very very fine quality, return for sure !!!
April 1, 2016
Unprompted review
Super ekspedition
Fin levering intet at bemærke. Nemt med bytte-seddel og porto betalt og det hele. Super fint site at handle med.
March 29, 2016
Unprompted review
Late delivery
Nice and good quality items but they are constantly delivered later than expected. Two weeks it usually takes.
March 14, 2016
Unprompted review
amaized at.
A day before you sent me the shoe I bought another the same brand black shoe ,But this shoe is different in quality that after two days teared on left side and right side.
January 24, 2016
Unprompted review
Reply from BIANCO.com
Hello Mulugeta
I`m not sure I understand if this is an claim issue. You are always welcome to contact customer service at email: kundeservice@bianco.dk
and we will look into it right away.
Best regards Bianco
Super fin service
September 11, 2015
Unprompted review
ok but customers shouldn't pay for return
It is ok secure. I have received my order quite fast. Unfortunately shoes didn't fit and I didn't want to pay for return -50kr so I returned them to the nearest Bianco shop. Please remember to print original faktur from your mails. Otherwise product will not be taken back. Overall good experience but customer shouldn't be charge for the product return.
April 22, 2015
Unprompted review
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