BIANCO.com Reviews 

2,689
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Item arrived as described in a timely manner. Very happy with the selected item which fits comfortably and looks just as cute as on screen.

Rated 1 out of 5 stars

Received a shoe with damage, contacted customer service and haven’t heard back and it’s been 2 weeks! Just keep getting messages asking if I want to talk to a human so I reply and don’t hear anything!... See more

Company replied

Rated 3 out of 5 stars

Nice and good quality items but they are constantly delivered later than expected. Two weeks it usually takes.

Rated 5 out of 5 stars

Fin levering intet at bemærke. Nemt med bytte-seddel og porto betalt og det hele. Super fint site at handle med.

Company details

  1. Shoe Store

About BIANCO.com

Information provided by various external sources

This is BIANCO.

Since the beginning of our journey in 1987 we have been a fashion-driven shoe brand inspired by the freedom of self-expression.

Through our mission we take the shoe fashion from catwalk to sidewalk, we strive to make fashion-forward collections and we insist on being brave, ambitious and better. We are your sole-mate for every and any occasion, with an uncompromising approach to style and quality.

BIANCO is part of the BESTSELLER group and is represented in more than 14 countries with a variety of retail shops and wholesale customers.

If you would like to get in touch with our customer service, please go to:

bianco.com/contact

Bianco Footwear Webshop Support

Written by the company

Sikker betaling
14 dages fuld returret

Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

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3.8

All reviews

(2,689)

86 reviews in the last 12 months

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Rated 5 out of 5 stars

Overly satisfied!

I ordered online and my orders came to me so fast! And absolutely no problems with returning or exchanging the orders, you'll get your money back instantly (this applies when you go to their boutiques). Shoe styles and qualities are very good and will surely fill up your satisfaction. Besides, sales attendants are very friendly and approachable and that made me a very happy customer. I LOVE BIANCO!!!

August 8, 2014
Unprompted review
Rated 5 out of 5 stars

PERFECT!!!!!!!!!

From today I will buy shoes ONLY in Bianco FOOTWEAR!
NO PROBLEMS WITH DELIVERY! RECEIVED ALL PRODUCTS IN PERFECT STATE!

October 30, 2013
Unprompted review
Rated 5 out of 5 stars

Absolut god service

Hvor er det bare nemt, at handle online på Bianco. At man så også kan få det leveret til butikken, det er altså bare et plus. (og slipper for porto).

August 22, 2013
Unprompted review
Rated 4 out of 5 stars

Good!

The service is good but you have to give other options for delivery because I had to go to pick my pacage 2.4 km away from my house.

April 12, 2013
Unprompted review
Rated 5 out of 5 stars

Fast and very convenient delivery

Fast and very convenient delivery, simple to use, I like it very much, even though I didn't get one pair of shoes, I got a call. When I called to the service I got the answer right a way, I didn't have to wait. Definitely use it next time.

August 7, 2012
Unprompted review
Rated 5 out of 5 stars

Well done!

It's perfect! Clear and catchy. Pictures are good and I got my order in less than a week

August 6, 2012
Unprompted review
Rated 4 out of 5 stars

Very good

Overall very happy. Delivery took 3 days with GLS which could be quicker but otherwise very satisfied.

July 12, 2012
Unprompted review
Rated 4 out of 5 stars

pretty good, but could be better

Great price, great delivery time, but it would be nice to get proper tracking information in the bill/confirmation...when i ordered last time it said dhl on the bill, now it said nothing. Assumed it was dhl but apparently it was the national postal service.

July 8, 2012
Unprompted review
Rated 3 out of 5 stars

Quick delivery

Quick delivery was a plus, however the pair of sandals that I received was faulty, so I had to return them. One of the straps was almost completely broken.

July 1, 2012
Unprompted review
BIANCO.com logo

Reply from BIANCO.com

Dear Riina. I am sorry that you have received something which was not okay. Normally everything is checked before sent from warehouse. Sorry for any inconvenience caused. Best Regards Bianco Customer Service.

Rated 5 out of 5 stars

Simple and quick

I ordered a pair of shoes from Bianco.com and I wasn't disappointed. The ordering part was easy and simple and the payment methods (at least Visa) was perfectly safe. My shoes were the right size and they looked great! It was my first time ordering from Bianco.com so I was a little hestitant, but luckily there were no complications. I would definitely recommend others to shop from Bianco.com! Hope this review was helpful!

May 5, 2012
Unprompted review
Rated 5 out of 5 stars

Fantastic

Goods ordered on Thu evening already at my place on Fri - great servise, good information - perfect!

March 22, 2012
Unprompted review

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