Easy ordering experience, pallet delivery was spot on with a 2 hour window and the delivery driver very helpful. The egg was very easy to put together and lighting for the first time was easy as well.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
After taking delivery of my big green egg I can confirm that it is probably the most versatile piece of cooing equipment I’ve ever come across. All guides are extremely useful and cover all the top... See more
We recently bought a BGE from a local supplier, what swayed us was the CS feedback and warrantee. After purchasing the egg we ordered more accessories online. Gosh am I glad we made the decision we... See more
Fantastic cooking bit of kit, it cooks everything so well, the charcoal and accessories are of a high quality also. I have been barbecuing for years and am a trained chef and this green egg has elevat... See more
Company replied
Company details
About Big Green Egg UK
Written by the company
THE ORIGINAL.
THE BEST.
SINCE 1974.
SHARING EXPERIENCES FOR 50 YEARS.
Big Green Egg is more than 50 years old, and it’s our expectation that the EGGs we sell today will still be turning out flavour-packed food in 50 years’ time. The materials we use are premium quality, including NASA-grade ceramics. The engineering is second to none. That’s why we have the confidence to offer a lifetime warranty, and it’s why we hold such store in our customer service. Rather than a one-time purchase, we want our customers to think of their EGG as an investment – one that will keep paying them back in fantastic food and unforgettable experiences for decades to come.
OUR EGG RANGE
EXPLORE
EXPLORE ACCESSORIES
EXPLORE CHARCOAL
JOIN THE CLUB
Lifetime Warranty
A lifetime with the EGG
We were the first ceramic grill maker in the world to stand behind our products by offering a Limited Lifetime Warranty – something we've done for over 50 years.
Today, each Big Green Egg is inspected and certified to be the highest quality product of its kind, and we continue to offer best-in-class customer service and warranty support to our customers.
Contact info
United Kingdom
- 01962 793800
- info@biggreenegg.co.uk
- www.biggreenegg.co.uk
4.7
Excellent
2K reviews
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Professional delivery and installation
Clear and responsive communication pre-delivery.
Egg professionally installed on expected date and took all packaging away.
May 12, 2026
Reply from Big Green Egg UK
Hi Rob,
Thank you for leaving us a 5-star review. We're so glad to hear your positive experience from the White Glove Team.
We hope that you're enjoying cooking on your Big Green Egg!
Best wishes,
Big Green Egg Customer Service Team
Excellent service
The staff provided friendly, punctual and excellent service on my Egg. It's very convenient to have the staff provide service on the egg. It was also comforting to know that the same folks who assembled my Egg several years ago are the same folks who provided the service because it makes me appreciate their dedication to their work.
May 18, 2026
Reply from Big Green Egg UK
Hello Alvaro,
Thank you for taking the time to leave us a great review. We are so pleased to hear you received excellent service from our team. It's wonderful to know our team's dedication made such a positive impression.
Best wishes,
Big Green Egg Customer Service Team
Not sure whether I have the right…
Not sure whether I have the right charcoal or not? Ordered a bag of hickory and oak, fine got that. Ordered Eucalyptus but received hardwood charcoal?
June 1, 2026
Reply from Big Green Egg UK
Hi Andrew,
Thanks for taking the time to leave us a review.
We can see that you've since spoken with a member of our team who has clarified that the correct items have been delivered.
We hope that you enjoy using your new charcoal to cook up some fantastic food.
Best wishes,
Big Green Egg Customer Service Team
Reply from Big Green Egg UK
Hi Stephen,
Thank you for leaving us a 5-star review. We're delighted to hear how happy you are cooking on your Big Green Egg!
Best wishes,
Big Green Egg Customer Service Team
Love the egg
Love the egg
You do need to spend a bit of time learning the ropes as its very different from conventional bbqing- but once there its amazing
May 29, 2026
Reply from Big Green Egg UK
Hi Laura,
Thanks for leaving us a 5-star review. We're so glad you're enjoying cooking on your EGG. We agree that the results are amazing!
Best wishes,
Big Green Egg Customer Service Team
Both simple and confusing to build
Both simple and confusing to build! The carrier that came with my Mini egg came with instructions and a spanner to aid construction. Very simple in all honesty and easy to do.
The Egg itself not so easy. No instructions and 2 further spanners required that weren't included. Having instructions and a spanner supplied for one part of the build, you'd naturally assume the lack of further instructions / spanners meant something had been omitted from the pack. I contacted BGE and after an understandable wait, it was Bank Holiday so I expected that, I was told BGE had gone green and no longer sent instructions for the egg. Not very Green then as they sent it for part of the build! There was a QR code on the box, good luck reading instructions off of your phone ! I called in a favour off of a neighbour and used their printer. They assume people have spanners to complete, still confused why they sent one and not the 3 sizes needed! A further delay awaiting our friendly Amazon man to turn up with the spanners the next day. Oh and if you watch the video on line showing the build ignore the part where the first thing out of the box is the instructions :) .Now it's built I'm happy with it. Does what it should and I'm sure I'll have many happy days with it.
May 20, 2026
Reply from Big Green Egg UK
Hi Ryan,
Thanks for taking the time to leave us a review.
We're sorry for the confusion with the assembly of your MiniMax but we're glad to know that the Egg is now built.
We hope that you enjoy some cooking this sunny weekend.
Best wishes,
Big Green Egg Customer Service Team
Order a BGE, get a massive pallet
So our order came on a pallet, which was just left on the pavement. No attempt to help us get the delivery off the street and no offer to take the pallet away with them. So now I have a massive pallet in my garden, which isn’t very useful.
May 6, 2026
Reply from Big Green Egg UK
Hi David,
Thanks for taking the time to leave us a review.
This would have been our standard kerbside delivery. We do highlight how this will arrive before a delivery date is selected and this is within our delivery information on our site, please see the below extract:
With our free Standard Delivery service, a pallet containing your new Big Green Egg will be delivered to the kerbside outside your property by a third-party courier on a nominated weekday delivery date. You will be responsible for moving the EGG into position, assembling it and disposing of the pallet and packaging.
We do hope that you're now happy with your Egg and have been cooking some great food.
Best wishes,
Big Green Egg Customer Service Team
Reply from Big Green Egg UK
Hi Stephen,
Thanks for leaving us a 5-star review. We're delighted to hear how happy you are with your EGG, and our accessories.
Best wishes,
Big Green Egg Customer Service Team
Great delivery
Great delivery, the delivery person went above and beyond to help my wife get the egg into the house at no extra cost. Thank you and what a great product
May 15, 2026
Reply from Big Green Egg UK
Hi Ralph,
Thanks for leaving us a 5-star review. We're so happy to hear about your positive delivery experience, and that the driver went above and beyond.
We hope you enjoy cooking on your Big Green Egg!
Best wishes,
Big Green Egg Customer Service Team
Customer communications clear and prompt
Customer communications are clear and prompt, and after sales service has been excellent.
May 14, 2026
Reply from Big Green Egg UK
Hello Mark,
Thank you for leaving us a 5-star review. We're so glad to hear you've had such a positive experience.
Best wishes,
Big Green Egg Customer Service Team
So Quick!
So quick! Excellent delivery service - all my accessories arrived very promptly. all present and correct.
May 26, 2026
Reply from Big Green Egg UK
Hi Sarah,
Thanks for leaving us a 5* review. We are so pleased to hear your accessories arrived promptly and correctly.
Best wishes,
Big Green Egg Customer Service Team
Bought a replacement cover for my green…
Bought a replacement cover for my green egg as the original cover was starting to rip / become very stiff after being exposed to the sun for years.
New cover which is made of a different material fits nicely - hopefully will last a good few years
May 25, 2026
Reply from Big Green Egg UK
Hi Jackie,
Thanks for leaving us a great review. We're so glad to hear the new cover fits nicely. We hope it provides excellent protection for many years to come!
Best wishes,
Big Green Egg Customer Service Team
Reply from Big Green Egg UK
Hello Steve,
Thanks for leaving us a 5-star review. We're so glad you enjoy using our products and that they were delivered quickly!
Best wishes,
Big Green Egg Customer Service Team
Reply from Big Green Egg UK
Hello Paul,
Thanks for leaving us a five-star review. We are so glad to hear you are happy with your order and our quick delivery!
Best wishes,
Big Green Egg Customer Service Team
Delivered super quick and this just…
Delivered super quick and this just works out of the box very coool
May 20, 2026
Reply from Big Green Egg UK
Hello,
Thanks for leaving us a five-star review. We're so happy to hear you received your order quickly and are enjoying using your Predictive Thermometer.
Best wishes,
Big Green Egg Customer Service Team
everything was delivered promptly and…
everything was delivered promptly and in perfect condition.
May 19, 2026
Reply from Big Green Egg UK
Hello,
Thank you for sharing your positive experience! We're so glad everything arrived quickly and in perfect condition.
Best wishes,
Big Green Egg Customer Service Team
Delivered on time and driver eas…
Delivered on time and driver eas helpful,cant wait to use itover the next few days, I have always wanted a green egg, bring on the summer and tje many slow cooks.
May 19, 2026
Reply from Big Green Egg UK
Hello,
Thank you for leaving us a 5-star review. We're so happy to hear your delivery went well and you're excited about your new Big Green Egg!
We hope you enjoy a summer of cooking on your EGG!
Best wishes,
Big Green Egg Customer Service Team
Reply from Big Green Egg UK
Hello,
Thanks for leaving us a five star review. We're delighted to hear how happy you are using our charcoal.
Best wishes,
Big Green Egg Customer Service Team
Excellent throughout
The product speaks for itself, but the whole process - from delivery, assembly customer support is very good indeed.
May 6, 2026
Reply from Big Green Egg UK
Hello,
Thank you for leaving us a great review. We're so pleased to hear you had such a positive experience with our entire process, from ordering through to delivery and assembly.
We hope you've enjoyed cooking on your Big Green Egg!
Best wishes,
Big Green Egg Customer Service Team
Reply from Big Green Egg UK
Hello Steve,
Thank you for leaving us a 5-star review. We're pleased to hear that your order arrived so swiftly.
Best wishes,
Big Green Egg Customer Service Team
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